OUR PLEDGE TO OUR CUSTOMERS

We, NewMotorConCepT, specialized in trading various trendy car products. All products you find in NewMotorConCepT are brand new and made by fineness quality. We work so hard to provide the best quality products and the most friendly customer services to our customers. We also struggle to obtain the highest technology products at the lowest prices from a variety of suppliers so that we may pass them on to you.

Please feel free to reach us at:
Email: nwk316@netvigator.com

SATISFACTION AND PRIVACY GUARANTEE:

NewMotorConCepT is 100% committed to keeping you, our customer, satisfied. If, for any reason, you are not 100% satisfied with your purchase, we will gladly issue a Return Authorization for exchange or credit, when requested within 15 days of shipping date.

Exceptions and exclusions apply, please read the returns and warranty information below.

When shopping on our web site, your privacy is 100% protected. Our state of the art server employs the latest SSL (Secure Socket Layer) encryption technology. Your personal information is encrypted so no one will be able to read it over the Internet. Our site is also protected by the highest industry-standard firewalls, and other cutting edge security products, to ensure your privacy.

SECURED PAYMENT FACILITY:

We are using PayPal to process our online credit and debit card transactions. PayPal is an internationally recognised organisation and it was one of the poineer in developing secured payment gateway solution for online shops.

If you have any questions about our security measures, please contact us

SHIPPING POLICY:

EMS SPEED POST HONG KONG

EMS Speed Post offers fast and efficient courier services worldwide, Delivery to all major cities in the world, it only takes 3-5 working days! Tracking and Insurance Service is also available. For details please visit Hong Kong Post.

REGISTERED AIR PARCEL

Registered Air Parcel by Hong Kong Post takes around 7-14 working days to major cities worldwide, mail tracking and insurance service is also available! For details, please visit Hong Kong Post.

DELIVERY TRACKING

Once payment is cleared we will post your item according to method you have chosen.
We will provide the following information by emailing to you which enables you to track your item delivery progress online :
- Tracking numbers which allows you to track your item online
- Hong Kong Post link for mail tracking

CUSTOM DUTIES/SALES TAX

Some of the countries' Custom Department involves Custom Duties for importing goods and Sale Tax such as GST, VAT ..etc. We will not responsible for any local Custom Duties, Sales Taxes or government Tax under any circumstance.

We could declare the value of items according to your request, in favor of our customers. Please contact us after completion of the payment. However, there is no 100% guarantee that you will be free of charge from those taxes when you receive it, estimated chance is1/5 to 1/10 for most of the major countries. Therefore it will better to budget these unexpected cost before buying! For details of import duties please contact you local custom office.

In the case of your Local Custom holding up your item for inspection or Tax purposes, we will do our best to assist you and resolve the problems with relative documents required. Please feel free to contact us in regarding to such issues.

REFUND POLICY

- Buyers must keep the original package and contents in resalable condition.
- Returns must include all original items undamaged, in re-saleable condition. We reserve the right to offer partial refund to buyers if there is any damage or item missing in the package.
- Buyer is responsible for shipping costs incurred shipping products back under any circumstance.
- Shipping and handling fees are not refundable.
- Please email and confirm with us before sending your item back.
- All refunds or exchanges will be made only after we receive the returned item and our verification.
- All refunds will be made via Paypal.