Welcome to:

www.toolshackusa.com

We'll try to provide you with Great service and the Best prices!

All items we sell Brand New from the factory are typically Guaranteed from the manufacture! Used (second hand) do not come with a warranty. We DO NOT honor any manufactures warranty, and any and all items needing service must go back to the manufacture of that product.  Due to the fact that we are not either the manufacturer, or a department store - all sales are final. We typically DO NOT offer returns, refunds. Exchanges will be offered on an individual basis after review.  All exchange shipping costs will be the responsibility of the purchaser.

ALL SALES ARE FINAL

Return Policy

*Any request for return must be authorized

*All authorized returns will be issued a RGA number

*The RGA number must be printed on the outside of the return package.

*All shipping costs for returns will be the responsibility of the purchasing customer.

*All retuned items must be in NEW / UNUSED condition

*All return items will be subject to a 25% restocking fee

If you receive your item damaged:

Unfortunately UPS isn't perfect, and we do get complaints from time-2-time about damaged product.  Please contact us ASAP at (301)412-1793 so that we can can start the UPS "Damage Claims" process.  We will handle this process on our end from start to finish, and it typically takes a week to 10 days for the entire process.  At that point we will be more than happy to replace your item at no charge.  In the event the item was the last one in our inventory, we would then offer you a complete refund.

If you won and paid for an item from our auctions:

Please, be patient. We ship from 7 different warehouses from East and West Coast locations. Your payment will be processed, item packed, labeled and shipped within 3 business days via UPS. You will receive an email directly from UPS that will confirm shipping and include a tracking number.  If you email us with any delivery questions, please include the auction number, email and billing address. 

We do NOT ship to P.O. Box addresses!

We do NOT ship to APO / AE addresses! 

We ship to Physical address ONLY via UPS!

Payment via Personal checks, Money Orders or Cashier Checks:

Make sure you include the auction number; name of the auction and your shipping address clearly printed on a separate piece of paper.   It is necessary for our clerks to mail the item correctly and without unnecessary delay. Personal checks will be held for 6 business days prior to shipment of your product.

www.toolshackusa.com policy regarding feedback for items you purchased:

1. You win the item.
2. You pay for the item.
3. You receive the item from us.
4. You may then leave us feedback if you choose to do so (we will never email you requesting feedback).
5. We will then leave feedback for you at this point.
6: It works ONLY in this order.

Basically we will only leave feedback for those who choose to leave feedback for us first. This is due in part to the fact we have received several retaliatory negative feedbacks for issues that were out of our control.  We have conducted over 6000 transaction over the past 5 years, and have better than a 99.6% positive feedback response. 

"May our Troops prevail and return home safely"