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Customer Service & Policies
Tech/RMA: 714 470 7994
Hours: 9am-1pm & 5pm-6pm (Pacific Time Mon-Fri)
All prices are based on online order only for walkin/willcall prices please email hoctcomputer@gmail.com
For Quantity Discount
for bulk qauntity email hoctcomputer@gmail.com
Customer Comments:
You are encouraged to read our Terms & Conditions before you place your orders. Once you have placed your orders, we assume that you have already read and thoroughly understand and accept the terms and condition stated herewith.
We promise to provide best ever possible services from our side. However, If you are not satisfied with our service, product prices or shipping charges. Pls send us your comments and suggestion with SOLUTION so that we can improve our service.
General
Pricing and availability are subject to change without notice. We have no liability in the case of orders arising from typographical errors and reserves the right to cancel any orders without assigning any reasons. Every effort has been made to ensure accuracy of information listed and we are not responsible for any errors contained therein. Quantity limit for order may apply on certain Items. Once you have placed your orders it may not be canceled or edited.
Shipping Charges & Tax
- All our products are shipped by Ground with shipping charges mentioned on the order page.
- Total Shipping & Tax can be viewed before final commit to the order by entering your shipping details on order page.
-Shipping also includes handling charges (processing bank fees, packaging, etc.)
Shipping Informations
-If your shipping address is different than your billing address, please fax copy of card holder's picture ID with signed authorization to ship order to the shipping address. hoctcomptuer@gmail.com OR you may list the shipping address by calling the card issuer. Thank You for helping us to prevent Credit Card Frauds
- For all credit card orders placed on products in stock, will be shipped out within next 24-48 working hours, subject to credit approval.
-We can ship products to any APO / FPO/ PO Box addresses VIA USPS PRIORITY SERVICES.
-We will not be personally liable for any damage (including shipping), loss, fault or expenses arising out of delays in shipment or other non-performance of this Agreement caused due to:
*Acts of customer;
*Governmental action;
*Strikes, fires, disasters, riots, Acts of God; or
Any other cause or condition beyond OUR control in the event of any such delay or non-performance
-We will ship all orders through the services provided by UPS and some of USPS.:
USPS Ground/PRIORITY,
UPS Ground,
UPS 3 Day Select,
UPS 2nd Day Air,
UP Next Day Air
We will not be responsible for the delay in delivery by UPS service. In the event of a delay, the Customer Service Department will track the order with UPS. The accuracy of the address is the responsibility of the cardholder. We reserve the right to cancel any approved orders that have different billing information and shipping information. Please visit the Order Information section for further detail.
Address corrections that are made while in transit or after delivery to a wrong address are expense to the cardholder credit card as we incur charges from UPS for this service.
Refused or undeliverable shipments will be subject to a 20%, in addition to applicable shipping fees, insurance fees, and any losses incurred by us.
You are responsible for all other fees and / or charges inclusive but not limited to reroute fees, any customs, duties, sales, use, value added, excise, federal, state, local or other taxes, unless stated otherwise on the invoice.
Extra shipping charges may be applied to orders that include large size products such as monitors, cases, speakers, and printers. Our Sales Department will contact you for further details if this is applicable.
International Orders
- We do not accept International orders currently.
Payment
- We accept all major credit cards including Visa / Master / Amex. There will be no surcharge for the use of credit cards.
- Cashier checks, money orders, company checks and personal checks are also acceptable as means of payment. For cashier check and money order payments, orders will be released immediately on receipt of the payment document by US . For company and personal check payments, ders will be shipped only after funds are released from your financial institution to Us. This could take upto 7 business days after our receipt of your payment document. On orders being paid for by means other than credit card, availability of the product might change while your payment is in transit or funds are being cleared and WE cannot reserve product or guaranty continued availability.
All invoice are due and payable when received. An interest rate of 2% will be added to any past due account or invoice. There will be a $25.00 service charge on all returned checks. Any returned check not paid within 30 days, or any stopped check are subjected to charges equivalent to three times the amount of the check plus collection fees. Any unpaid financial charges will void any warranties.
We only take prepaid Purhase orders (i.e with Check/Money Orders/Credit Card Number).
Security
Your orders are always processed through Secure Socket Layer (SSL) encryption for 100% guaranteed secure orders, which is far more secure than traditional point-of-sales transactions like handing your credit card to a waiter at a restaurant. When you shop with Us, your information is protected at all times. We will ONLY use your private information for internal purposes such as processing your order or providing customer service.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control.
Collection Fees
Customer agrees to pay all collection fees, including attorney's fee and accounting costs, if such are required.
Cancellation, Rufunds, Returns & Replacement Policy
CLAIMS MADE WITHIN SEVEN DAYS OF PURCHASE
- Once the order is placed can be cancelled only if cutomer agrees and pay
*20% restocking fee
-*No refund for shipping & handling charges once the item is shipped. We offer no refund on shipping and handling at all including defective, wrong items and all others.
* CLAIM SHOULD BE APPLIED WITH IN SEVEN DAYS OF THE DATE OF ORDER.
- Shipping and Handling charges and Deposits are non refundable.
- A 20% restocking fee will be charged on all refundable items with in seven days of purchase.
CLAIMS MADE AFTER SEVEN DAYS OF PURCHASE - Absolutely no refunds/cancellation/returns after 7 days for any kind of claim.
Return Merchandise Authorization (RMA)
All claims for shortage, manufacturers' defects, shipment error, incompatibility, or incorrectly ordered merchandise must be made within Seven (10) calendar days from the invoice date. And are valid only subject to approval from Manufacturer or Shipping Carrier.
-Please call 714 470 7993 for a Return Merchandise Authorization Number (RMA #) and ship fully insured with freight charges prepaid by the buyer. Returns without an RMA # and a copy of the original will not be accepted. Once issued, RMA numbers are valid for 15 days only. All return products must be received by US within the period stated. A copy of the invoice must be included in the package.
We reserve the option to accept or reject non-defective returns.
-All Merchandise/return must be in good working order with all the original packing including manual and software diskettes. Labor costs, programming and other service related costs and special order items are non refundable.
-Items returned in used or altered condition will not be accepted.
You will be solely responsible for paying all return freight costs and insurance either defective or non-defective merchandise. It is recommended that all returns be made via a traceable carrier such as UPS or Certified Mail as WE ARE not responsible for items that are misdirected or lost in shipment. We do not accept any shipments without a valid RMA.
Merchandise is subject to testing before replacement will be issued.
-Defective merchandise/product is shipped to the manufacturer upon receipt. Product remains at manufacturer's location until resolved. Product then is returned to us and shipped tp customer via standard service It can take 15 to 60 days to complete the whole process. As soon as we receive the repaired product, we will ship it out. We reserve the right to return to you any non-defective merchandise or any merchandise that does not match the invoice. You will be responsible for all related charges such as shipping, insurance, testing, and handling fee on this matter.
We reserve the option to require that defective merchandise returns be accompanied by a test report from an independent laboratory in order to receive a refund, credit, or replacement on merchandise.
We reserve the right to issue credits or refunds in exchange for returned merchandise, or to replace merchandise with new or repaired, used, or reconditioned parts.
All credits will be issued within 15 business days once we confirm that this is the only solution to solve your return.
All non-defective merchandise returns are subject to twenty percent (20%) restocking fee or current market value at OUR discretion.
All non-product related fees such as shipping, transaction, payment processing, and insurance are not refundable. Our liability shall be limited to the invoiced value of the merchandise or its replacement.
Defective Products / Wrong Item.
Defective products and wrong items (not incompatible items) will be accepted only for replacement or repair, at our discretion, within 7 days from the invoice date. Shipping and handling is non- refundable on defective and wrong items. Our technical support department prior to issuing a return authorization must deem a defective product so. Manufacturer restrictions do apply and are outlined in our return policy. Terms of the manufacturer's warranty apply from day one
If merchandise arrives damaged, it is best to refuse it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier delivery record in order for us to file a damage claim. Save the merchandise in the original box and packing it arrived in, notify us immediately to arrange for a carrier inspection and pick up of damaged merchandise. If you do not notify Us of damaged goods within the first 7 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Claims are valid only subject to approval from Shipping Carrier.
Warranty Information policy
All warranties begin from the date of invoice.
Original Invoice must be required for all warranty service by US. All motherboards, computer components, and peripherals have a 15 day warranty through US.
Additional Warranty issues arising must be taken up with directly with the manufacturers.
All CPUs and Memory Modules have a "replacement only" warranty and must be returned for exchange within the warranty period assigned to each brand and type of CPU with in 15 days from date of invoice. All OEM CPU's carry a 14 day warranty ONLY! Retail CPU's are covered by the manufacturer. The warranty does not cover abuse, broken or bent pins, and burnt CPU's. We are not responsible for any accidents that occur during installation of CPU purchased by customer.
Product is shipped to the manufacturer upon receipt. Product remains at manufacturer's location until resolved. Product then is returned to us and shipped via standard service. It reduces time to send directly to Manufacturer for warranty issues.
Additional warranties, if any, will be through the manufacturer.
All software or Hardware warranties regarding compatibility with other hardware or software products, merchantability and fitness for a particular purpose, or the ability of a product to meet the customers needs, are granted solely by the publisher or manufacturer of the products. We are not responsible for any compatibilty issue.
Merchandise must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
No warranty by US shall apply to any merchandise, which have been modified or damaged by the customer. Merchandise that is defective due to misuse, neglect, or improper installation is not covered under the warranty. We are not responsible for any damages incurred to customer's equipment or data resulting from an improper installation.
TECHNICAL SUPPORT INFORMATION
Our Technical Support Department will do its best to answer all pre-sales and post-sales questions. Due to the variety of the product categories, brands and manufacturers, technical specifications and standards, we do not guarantee the support and advice provided by our department will work in each case. Your may be required to seek assistance from the manufacturers' technical support
Reasonable fees shall be charge for any service perform beyond that require of under the warranty. Repair not covered by warranty are billable. Software configurations and other software related services are also billable.
Limitation of Liability
In no event shall we be responsible for incidental or consequential damages, including loss of use, income or profits, arising out of or in connection with this agreement including, without limitation, breach of any obligation imposed on us hereunder or in connection herewith, even if we have been advised of the possibility of such damages.
Product descriptions posted on our product pages are generated from the manufacturers or our suppliers. Please note that actual products may differ slightly from picture. WE sell to end users only. We are not responsible for typographical, pricing, product information, advertising or shipping errors. Advertised prices and available quantities are subject to change without notice.
In no event shall we be liable for any programs or data stored in or used in conjunction with any merchandise sold, the cost associated with recovering such programs or data, or any incompatibilities between the merchandise sold and any hardware or software used by the customer.
In no event shall we be liable for any expenses incurred by the customer for any installation done by someone other than us.
In no event shall WE have liability (whether under the theories of breach of contract or warranty, negligence or strict liability) in excess of the purchased price paid for the goods.
Copyright1996-2005 TZ ENTERPRISES. All rights reserved.
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Feedbacks |
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Praise: eBayers, BUY HERE!! Fast ship, great price, x-saction all-around. Thanks. Kudos! |
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Praise: Great product. Very fast shipping A++++ |
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| User:h8nsatan( 7 ) Date:Nov-23-09 17:39:18 PST |
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Praise: Item as advertised, prompt shipping. |
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Praise: Awesome transaction. Fast shipment. Good deal compared to OEM's prices |
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User:jwh7707( 23 ) Date:Nov-23-09 17:19:12 PST |
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Praise: Service was commendable. Ships to APO!!! Great seller |
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Praise: Fast Delivery! Excellent Condition and packing! Great Ebayer! A+++ |
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Praise: THE QUICKEST SHIPPING ON EBAY PAID FOR SATURDAY AND RECIEVED MONDAY A+++++++++++ |
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Praise: SUPERFAST SHIPPING 2 DAYS WOW!!!! A+ |
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Praise: fast delivery,would deal with again |
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Praise: Nice unit, fast shipping. Thanks |
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| User:romel32( 48) Date:Nov-23-09 12:32:56 PST |
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Praise: very fast delivery..great item |
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User:63vair( 407 ) Date:Nov-23-09 12:14:29 PST |
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| User:horn9734( 5 ) Date:Nov-23-09 12:06:50 PST |
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Praise: arrived very quickly and battery works great! |
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Praise: Works great, a very good experience, thanks. |
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Praise: Fast, fast shipping, exactly what I needed, already up and running! Thanks!! |
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Praise: item as described.. thanks outletforparts |
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Praise: Good transaction & communications. Thank you! |
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Praise: got everything, well done |
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User:yffreh1( 60 ) Date:Nov-23-09 09:24:23 PST |
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Praise: Excellent eBayer. A+++ |
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Praise: great product...fast shipping |
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