General Terms and Conditions

1. This site provides two methods of purchasing goods – direct sale and auction. Different terms and conditions apply to each type of sale.
2. When using this site buyers and bidders agree to all conditions of OZ-AUCTION including Warranty Policy, Compensation Policy, Shipping Policy, Purchasing Policy and Procedures and Payment Procedures.
3. OZ-AUCTION adheres to all trading rules applied by eBay.
4. OZ-AUCTION makes every effort to ensure that product descriptions on our website are accurate. However some inaccuracies, typographical errors or misinterpretations may occur. OZ-AUCTION reserves the right to correct such inaccuracies or typographical errors as they are identified.
5. All depictions contained on the website are for illustration purposes only. Actual products supplied may be of different size and or colour.

Purchasing Policy and Procedures

1. OZ-AUCTION will not be responsible for any compatibility problem. Before purchasing or bidding you should check the listing carefully or e-mail OZ-AUCTION for more information. Provision of further information does not create any responsibility for compatibility problems.
2. When purchasing by auction the highest bidder will be notified by email on completion of the auction. The bidder must complete the sale transaction (including payment) within 7 business days of the transmission of the email. If the transaction is not completed in this time, OZ-AUCTION will take Unpaid Item Process. (http://pages.ebay.com.au/help/tp/unpaid-item-process.html).

Payment

1. Click here to see alternative ways of paying for your items. http://stores.ebay.com.au/OZ-AUCTION/Payment.html
   

1. For assistance with warranty and returns please email us before you return anything.
2. For all faulty items with a Return to Base warranty, buyers must contact us by e-mail. We will send a form to the buyer to complete and kindly send the form back to us together with the faulty item. Please Note: For all returned non-faulty items (identified by our technical department), the buyer is responsible for shipping and handling fee for re-sending the item back to buyer**We have NO responsibility on the shipping and handling fee on any returned items. If buyer sends back the item by C.O.D. service, item will NOT be accepted. 
   
   
Manufacturers Warranty
3. Some products sold by OZ-AUCTION are serviced and supported by their manufacturer in accordance with its warranty terms.
   
   
Our Warranties when a product is sold by auction.
4. If the listing does not contain any warranty information then we will provide a 90 day warranty.
5. Where a product is damaged through no fault of your own when delivered to you, contact OZ-AUCTION immediately and it will be replaced.
6. If your item is found not to work within 14 days from the date of dispatch OZ-AUCTION will replace your item. Any such item must be returned within 14 days from the date of dispatch. Postage will be credited to your account by OZ-AUCTION. OZ-AUCTION does not accept any item returned by COD.
7. If an item needs to be returned for warranty after the 14-day period from the date of dispatch, postage both ways will be at the buyer's expense.
8. All accessories and bonus gifts are not covered by this warranty. e.g batteries, earphones, cables, carry bags etc.
9. For all products which come with a LCD screen, OZ-AUCTION will provide a replacement if the product has more than 3 dead/bright pixel(s) showing on the screen. The buyer must contact us within 7 days from the date of dispatch, otherwise we will not provide this replacement.


Our Warranties when a product is sold direct (Buy it now).
10. Where a product is damaged through no fault of your own when delivered to you, contact us immediately and we will replace it.
11. For all product sold we provide warranties and conditions required by law.
12. This means we warrant that the product:
• is of merchantable quality—that is, the product reaches a basic level of quality given the price of the product and any description that is provided with the product
• is fit for the purpose or job for which it is normally supplied
• as closely as artwork allows matches any description provided on our website or on labelling or packaging
• is free from defects and faults.
13. It is also a condition of sale that the product is clear of finance or encumbrances and you will have free title to it.
14. If the product does not fulfil any of these warranties or conditions then you may be entitled to a refund or other compensation from us.
    
Compensation Policy when a product is sold direct (Buy it Now).
15. For product advertised and sold with a manufacturer’s warranty, it is more efficient if you first contact the manufacturer or their representative for replacement or repair under the warranty terms.
16. If the manufacturer does not comply, or is unable to comply with its warranty, our Customer Service representatives will determine whether the product does, or does not, meet the above warranties and conditions. If not we will, at your discretion
    
    • replace the product,
    • have the product repaired or
    • issue a refund or credit for the product.
17. Any claim should be made to OZ-AUCTION as soon as possible after the identification of the breach of the warranties and conditions. Customer Service will consider each claim on its merits on a case by case basis.
18. If the product, before the breach of warranties and conditions are discovered, has
• been partially consumed you may be entitled to a refund depending on the circumstances and the extent to which the products have been consumed.
• had a fair amount of use you may be entitled to a partial refund only or to have the products repaired instead. This will depend on the extent to which the use of the product has affected the fault.
19. If you contact OZ-AUCTION more than 30 days after receipt of the product by you the above consumption or use will be assumed to have occurred.
20. The returned item must be in the condition it was when received and where possible with the full packaging.
    
    
Exceptions
21. OZ-AUCTION does not provide a refund, credit or exchange if you have
• changed your mind, decided you no longer want the products or just don’t like them, or found that products are the wrong size or colour
• found you can buy the same or similar products elsewhere for a cheaper price
• had a defect drawn to your attention before you purchased products, for example, when products are clearly labelled as seconds or faulty.

Shipping Information

1. Buyer has to pay Shipping and Handling Fees. Shipping and Handling fees are listed on the full page applying to each item.
2. Items will not be shipped until payment has been received in full.
3. All shipments will be made within 48 hours (excluding weekends and public holidays) after payment has been confirmed. All shipments are made from Melbourne or our overseas warehouse.
4. Pickup is not possible.
5. All items are dispatched during working hours. Working days and hours: Mondays to Fridays 9:00am-5:00pm (excluding public holidays).
6. Please allow up to 14 working days for delivery after payment has been confirmed.
7. OZ-AUCTION is not directly liable for any loss, theft, or damages during delivery. If problems do arise, please contact us, and we shall endeavour to resolve any issues.
8. OZ-AUCTION will try to reply your e-mails within 48 hours (excluding weekends and public holidays).

 Feedback Instructions

1. OZ-AUCTION appreciates feedback on our products and services. Before providing feedback however we suggest buyers read our FAQ section: http://stores.ebay.com.au/OZ-AUCTION/FAQ.html 
2. We suggest our buyers leave their feedback after the items they have purchased have been received.
3. When we receive positive feedback from a buyer, we will leave a positive feedback to the buyer on the same day.
4. Please contact OZ-AUCTION to fix a problem before leaving negative feedback (Negative Feedback cannot solve any problem).