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Product Return Questions and Policies
Additional Policies
As an alternative to placing your order online, you
may submit your order by either of the following methods:
- You
may place your order by phone by calling Customer
Support at (877) 714-4438 on Monday - Friday 9:AM
- 5PM EST. Please be sure to have your order ready
and a credit card available for payment before
calling.
Pet And Wildlife Gifts.
708 Country Club Rd.
Greenfield, MA 01301
Please
make sure your order includes shipping & handling
charges, your name, mailing address, telephone number,
and your email address. Checks will only be accepted
for order originating and shipping to addresses within
the United States. Personal checks will take 10 business
days to process. Money orders and certified checks
will be processed immediately.
For
fast delivery we ship most orders 1st class by United
States Postal Service (USPS), although we may use UPS
for larger orders. During the checkout procedure,
the shipping costs are automatically added to your
order total. Shipping costs are determined automatically
by the shipping calculator.
Pet And Wildlife Gifts. allows you to place orders on our web
site 24 hours a day. Orders can also be placed by
calling us Customer Service number at (877) 714-4438
during 9am - 5pm ET Monday - Friday. Orders are processed
on the same day they are received and are usually
ready for shipment with 24 - 78 hours. Taking into
consideration order processing time and shipping
transit time you should typically expect to receive
you order within 7 - 10 business days.
You
will receive an email confirmation from us
indicating that your order has been shipped with
a copy of your tracking number.
Yes,
Pet And Wildlife Gifts. ships to all locations covered
within PayPal buyer and seller protection. For more
details on international shipping, please contact
Customer
Service
.
If you are ever less than completely satisfied with
a product purchased from Pet And Wildlife Gifts., you
may return it within 30 days for a replacement (if
the item is still available) or a full refund.
Pet And Wildlife Gifts. will pay return shipping costs
for a product that arrives broken or damaged, or is
defective in any way, is a duplicate of a product already
ordered and received, or is not the product that was
ordered. Simply call Customer Service at (877) 714-4438
during 9am - 5pm ET Monday - Friday and request a postage-paid
return label.
You are responsible for return shipping costs if the
product is no longer needed or desired or if the wrong
product was ordered. Additionally, the product must
be returned in original condition.
If you purchased a product from Pet And Wildlife Gifts., you may return the item by U.S. mail to:
Pet And Wildlife Gifts.
708 Country Club Rd.
Greenfield, MA 01301
When returning the product please be sure to include
the original receipt. We suggest you retain a copy
of the receipt for your own records. Please indicate
your refund preference on a piece of paper and include
it with your shipment. If you have additional questions,
please contact
Customer
Service
.
You
will be reimbursed the amount paid in the method
that it was paid.
If
you have any questions regarding the Pet And Wildlife
Gifts, please feel free to
contact
us.
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