We are a small, family owned business and every item that we sell is handcrafted by us with love and carefully inspected before we ship it to you. The very best quality in each of our items is a top priority for us! We guarantee 100% satisfaction in all of our work, so you can rest assured that your purchase from us will be not be second rate, but top quality, skillfully crafted boutique accessories with your perfect little princess in mind. We would never ship anything to you that we wouldn't accessorize our own daughters with! We ship all of our merchandise in sturdy, cardboard shipping boxes & carefully packaged in tissue paper in order to keep them as safe as possible during shipment.