| The eBay Survey |
|---|
| How long have you been selling on eBay: | 7 years |
| How many positive feedback do you have: | Thousands on multiple accounts |
| What was your best buying experience: | A motorcycle part - seller shipped the wrong item & then fixed it by sending the correct item for free :o). |
| What was your best selling experience: | I sold the motorcycle on eBay a few months later & had the best customer in the world - it was also the highest ticket item I've ever sold on eBay (over $5k) in one transaction |
| Dealing With eBay Customers |
|---|
| What is the most important part of customer service: | Communication |
| What do you do when you have an unsatisfied customer: | Bend over backwards to make them happy |
| Shipping & Handling eBay Packages |
|---|
| Do you charge actual shipping: | Yes |
| What is your preferred shipping method: | US Postal Service - first class mail - or parcel post |
| What is the heaviest item you've ever shipped: | 400 pounds - motorcycle :) |
| Auction Listings |
|---|
| Do do your own HTML for your auctions: | Yes |
| Do you use any listing tools: | Turbo Lister, Selling Manager Pro - have dabbled with Channel Advisor |
| About Me Page |
|---|
| Do you have an eBay About Me Page & link if yes: | Yes - http://cgi3.ebay.com/ws/eBayISAPI.dll?ViewUserPage&userid=pittsburgh_auctions |
| eBay Stores |
|---|
| Do you have an eBay Store & link if yes: | Not currently but have had several in the past |
| Do you sell more items from your store or regular auctions: | Regular auctions for the time being |
| eBay Community |
|---|
| Do you post in the eBay community forums: | Occasionally |
| Do you have an eBay blog & link if yes: | Yes |
| Do you try to help other sellers/buyers with advice: | Constantly |
| Other eBay Stuff |
|---|
| What is your favorite eBay related : | http://www.3riversauctions.com |
| Any other comments: | I'm addicted to eBay :o) |
|
) 
