About Us
In this age of mass market sameness, we bring you a fun and eclectic selection of hard-to-find goods from around the world. We select our products for their distinctive design, craftsmanship, and ability to inspire delight. At the same time, we believe that unique doesn’t have to be outrageously expensive. Join us on our journey as we bring you our latest discoveries.

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Payment
We only accept PayPal. Please send payments to paypal@plumcharming.com. We will ship the item within 3 business days (usually faster!) after payment is received and cleared.

We ship to your PayPal primary address. If you would like to ship the item to an alternate address, you MUST specify the alternate address in the NOTE section when you complete payment in PayPal.

We reserve the right to cancel your order if the payment is not made within 7 days of check out.

Shipping

For electronics items, please read our Electronics Terms of Sale before bidding.

We offer flat rate shipping to destinations around the world. We ship within 3 business days of receiving payment by Registered Air Parcel. Buyers must pay all shipping and handling fees.

Most items ship by AirParcel, unless otherwise specified. Delivery time by AirParcel is 15-20 business days (including weekends, about 1 month). Tracking information is only available for the U.S., Canada, UK, New Zealand, Switzerland, Japan, Singapore, and Hong Kong. If your order is being delivered to those countries, you may track your package at http://postserv.post.gov.tw/WebMailNslookup/ENII_CertifiedMail.html

We offer combined shipping. To calculate the combined shipping cost, pay for the heaviest item (highest shipping price), and then add the price specified for each additional item as specified in the eBay listing.

Expedited Shipping: Upgrade your shipping to EMS (delivery time of 3-5 business days) for $10. Please make a note that you want expedited shipping in the NOTE section when you complete payment in PayPal.

Gift Wrap: Gift wrap is available for an additonal $5 per order. Your order will be wrapped lovingly in tissue paper, and then inserted into a translucent gold fabric gift bag and tied with a bow.

Returns
All returns require authorization, so please contact us to request a return merchandise authorization (RMA) number to set up a return. We will not accept returns without a RMA clearly written on the outside of the returned parcel.

For electronics items, please read our Electronics Terms of Sale before bidding.

100% Satisfaction Guarantee
Of course we hope you’ll love everything you receive from PlumCharming. But if for some reason you aren’t completely satisfied with your purchase, no problem. Just return the item to us in its original condition within 30 days of the product's ship out date (verified by tracking information) and we’ll be happy to issue an exchange or refund. Exchange requests can be made for an item with the same or lesser value and will be fulfilled according to availability. The refund will be made to the buyer’s PayPal account (minus the actual shipping we paid) once we receive the return product and you follow the returns process outlined below. Gift wrap is non-refundable.

Unfortunately shipping fees are non refundable, and return shipping fees are the responsibility of the customer. We will refund shipping only if, in the rare circumstance, you receive the wrong order or the product arrives damaged.

If you receive an item that is damaged or broken, or if we accidentally sent you the wrong item (oops!) please contact us and we’ll send you a replacement right away. We’ll also let you know how to send back the problem order at our expense, of course.

Returns Process
Please specify your choice of an exchange or a refund when you contact us to set up a return.

1. Please make a claim within 30 days of the product's ship out date.
2. Email us (help@plumcharming.com) and request a return merchandise authorization (RMA) number - we'll set up the return. We will not accept returns without a RMA clearly written on the outside of the returned parcel.
3. The item must be returned within 7 days of receipt of the RMA. For your protection, we recommend using an insured, traceable method so you have a record of the return.
4. All returned merchandise must be returned in perfect condition, so please handle items with care. Please do not tape or write anything on the item or the original manufacturer’s carton. In some cases, we may charge you for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items.
5. Your refund will be made to the buyer’s PayPal account once we receive the return product and you follow our returns process.

Contact Us
Questions? No problem. That's what we're here for! Please contact us at help@plumcharming.com and we'll be happy to answer any questions you have. We welcome wholesale inquiries.

We will respond as quickly as possible. Please note that our working hours are Monday through Friday, 9am to 6pm Taipei time (+8 GMT), which means:

We respond to ALL inquiries by the end of the following business day. Obviously, if we receive your email during the weekend, we are not able to reply until the next business day, so please be patient. If you don't hear from us, please check your registered eBay email account and your spam filters.

Wholesale Inquiries Welcome
We welcome wholesale inquiries and can help you find the products you want at a price that you’ll appreciate. Please contact us for details.