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Welcome to PotatoPC, your eBay
outlet for amazing values on computer merchandise for your digital
lifestyle! |
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PotatoPC is an e-marketer and online
e-commerce company with a strong network of manufacturers of computer
hardware and software, consumer electronics and communications catering to
all the enthusiasts, hardcore gamers, students, small to medium-sized
businesses, IT professionals, resellers and consumers that seek a digital
lifestyle.
We offer a wide variety of brand name items at incredibly low prices,
including wireless keyboards and mice, webcams, speakers, digital cameras,
wireless networking products, and much more. At the PotatoPC website,
consumers can find the latest technology parts and products, along with
product information, and pictures for you to make an informed decision when
it comes to acquiring the hardware and peripherals you’re looking for at
prices well below retail price. |
Thank you for shopping with PotatoPC ! |
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Question:
What is the quality of "factory-refurbished" or “reconditioned”
or “recertified” merchandise?
Answer: Various manufacturers use
these slightly different terms, but any item listed on our site
as "refurbished" or "factory serviced" meets the same factory
refurbished standards listed. Factory-refurbished merchandise
refers to products that have been returned to the manufacturer
for any of a number of reasons.
• Anytime a retail store or consumer opens a product
in a box and it is not purchased, it cannot be sold as new. The
item is then shipped back to the manufacturer to be
"reconditioned."
• An item purchased by a consumer and returned for any
reason--perhaps the product didn’t work or the consumer simply
didn’t want it--whether it's the very next day or a month later,
is sent back to the manufacturer to be "reconditioned."
• Some items, called "scratch and dents" have been returned to
the manufacturer with visible wear and tear. PotatoPC makes
every effort to ensure that our "factory reconditioned"
merchandise does not include "scratch and dents."
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Question:
How does a manufacturer recondition products?
Answer:
Some merchandise may have been used for a very short period of
time, some have not been used, but rest assured that all
factory-refurbished products have gone through two, or even
three, quality checks to ensure that they are as good as new.
Once the item is returned to the manufacturer, the entire item is
completely checked to assure it meets all factory specs, and
then is quality tested yet again. Each manufacturer has its own
procedures; items that didn’t work are repaired, items that were
returned after minimal use are cleaned and sanitized, items that
were opened may be repackaged. All items are returned to
like-new condition.
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Question:
Why do factory-refurbished products come in different packaging?
Answer: Manufacturers are
required by law, to state on the packaging that an item has been
factory refurbished. Packaging and terminology may differ
slightly with each manufacturer. Some items will arrive in a
regular retail box with a sticker indicating that it has been
reconditioned, refurbished, or factory serviced. Some items may
be repackaged in a plain brown box or a white box. Enclosed
manuals may refer to accessories (e.g., camera cases or straps)
that are not included with the refurbished product. |
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Question: What makes a factory-refurbished item
such an excellent purchase?
Answer: Factory refurbished means
high quality. In fact, factory-refurbished goods have a very low
return rate (2%) because they have been checked at least twice
for proper working condition and quality. The price you pay for
a factory-refurbished item is much lower than at retail. |
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Question:
What are OEM products?
Answer: OEM (Original Equipment
Manufacturer) signifies that the particular version of that
product does not come with a retail box. Installation
instructions are typically loaded on a disk or CD rather than in
a printed manual, although, depending on the manufacturer, you
may receive a printed manual as well. OEM software products are
generally required to be sold or bundled with hardware - Hard
Drives, CPUs, etc. OEM does NOT mean an item is recycled or
refurbished. We encourage you to contact the product
manufacturer if you have any further questions or concerns
regarding OEM products. |
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Question:
What credit cards does PotatoPC accept?
Answer: PotatoPC accepts
United States bank issued Visa, MasterCard, Discover, and
American Express credit cards. PayPal, Bidpay payments, Western
Union and Money Orders are also accepted at our secure checkout
site.
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Question:
If I want to make a Paypal Payment, what are the restrictions?
Answer:
Yes. After the completion of our convenient checkout process,
you can print the order confirmation screen that will contain
all pertinent credit card charge information. PotatoPC also
sends this same information to you automatically, via e-mail. |
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Question:
Can I get a printed receipt for my credit card payment?
Answer: Manufacturers are
required by law, to state on the packaging that an item has been
factory refurbished. Packaging and terminology may differ
slightly with each manufacturer. Some items will arrive in a
regular retail box with a sticker indicating that it has been
reconditioned, refurbished, or factory serviced. Some items may
be repackaged in a plain brown box or a white box. Enclosed
manuals may refer to accessories (e.g., camera cases or straps)
that are not included with the refurbished product. |
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Question: What if I don't agree with the billing
charges?
Answer: Our checkout system has
been thoroughly tested to charge the exact amount stated during
the checkout process. If you believe we have charged you the
wrong amount, please double-check the auction close data and our
order confirmation data. If you still feel that a mistake has
been made, please feel free to contact our customer service at
ebay@potatopc.com |
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Question:
When is my credit card charged?
Answer: Your credit card is
charged immediately upon completion of the checkout process.
Sophisticated systems are set up to immediately send your order
to our shipping department, to be shipped out by the end of the
following business day. |
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Question: What do you consider my billing address?
Answer: Your billing address
is the same address information on file with your credit card
company. When entering this information during the checkout
process it is important that you enter this information exactly
as it appears on your credit card statement. If the information
is not accurate, your card may be declined.
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Question: What if my credit card is declined?
Answer: If there is a problem
processing your card for any reason you will be notified
immediately via email. Depending on the nature of the problem
you may be prompted to try a different card. |
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Question: I purchased a few items from you during
the same timeframe. Can you ship them together?
Answer: Currently we are unable to
accommodate this request. We have multiple processing facilities
and items may be shipped from different locations.
Unfortunately, this means that we must ship items individually. |
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Question: How long does it generally take to
process an order?
Answer: It takes one to two
business days for us to process an order (prior to shipping it).
Once the order has shipped, your estimated time of arrival will
be determined by your selected shipping method and your local
FedEx guidelines for delivery. PotatoPC offers Rush Processing
for orders placed before 12PM PST for a small additional fee.
PotatoPC will put forth its best efforts, however, we cannot
guarantee that your order will ship the same day. If we fail to
ship your order on the same day, we will refund the Rush
Processing fee. |
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Question: May I combine two separate orders to save
on shipping costs?
Answer: We do not combine orders
for you over the phone. However, if you call us before your
orders are processed, we can cancel your orders so you can place
a single order for all the items you want. Please understand
that we cannot cancel an order once it has been scanned by our
warehouse. |
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Question: Do you charge sales tax?
Answer: No, PotatoPC is currently
resident in the state of Oregon. Currently there is no state
sales tax at this time. |
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Question: Can I cancel an order?
Answer: Orders cannot be cancelled
once the checkout process has been completed. Due to our
commitment to process orders quickly, once the checkout process
is completed our warehouse is immediately notified to pick and
pack the order for shipment. We regret any inconvenience that
this may cause you. |
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Question: Is the PotatoPC website secure, and are
credit card transactions on PotatoPC safe?
Answer: Absolutely! Security
is a top priority at PotatoPC. When you submit sensitive
information via the website, your information is protected both
online and offline. In fact, it's statistically safer to use
your credit card over the Internet than in a restaurant or
department store. PotatoPC servers use Secure Sockets Layer (SSL),
an encryption technology that works with Netscape Navigator,
Microsoft Internet Explorer, and AOL's browser, so that only
PotatoPC can read a customer's personal information. Access to
all of our users' information is restricted.
All employees are kept up-to-date on our security and privacy
practices. Every quarter, as well as any time new policies are
added, our employees are notified and/or reminded about the
importance we place on privacy and of what they can do to ensure
that our customers' information remains protected. |
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Question: Does PotatoPC sell or release my personal
information?
Answer: PotatoPC respects your
privacy. We will not under any circumstances sell or release
your information to anyone without your consent. Please see our
Privacy Policy for additional details. |
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Question:
Does PotatoPC deliver to APO or FPO addresses?
Answer: Yes, we deliver to
APO/FPO addresses. There may be additional shipping costs to do
this. APO/FPO orders are shipped by the United States Postal
Service and usually take one to two business days to process
and, once shipped, five to ten working days to deliver. However,
PotatoPC cannot control delivery time. Some APO/FPO orders may
require 6-8 weeks of lead time. |
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Question:
Do you ship to Alaska, Hawaii and Puerto Rico?
Answer: Yes, we deliver to Alaska
and Hawaii. The shipping cost may be higher than domestic mail. |
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Question:
Can you ship outside the United States?
Answer: Yes we can, with the
proper payment type we can do that for you. Please note, the
shipping cost would be higher than the domestic shipping cost. |
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Question:
Do you offer premium delivery service?
Answer: Yes. For those
occasions when you need something in a hurry, we offer premium
next day and 2nd day air service for select products for an
additional charge.
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Question:
How long will it take for my item to reach me? (How long is
order processing and delivery?)
Answer: Packages are shipped
in the order received and as quickly and humanly possible
(usually within 24- 48 hours after checkout is completed). If a
problem arises PotatoPC makes every effort make contact with
customers to inform of a given situation and offer options.
Usually our abilities our limited to email. Standard shipping is
ground delivery, which typically takes between 7 to 10 days to
arrive. We send an e-mail with the tracking number so you can
check the progress of your delivery at the carrier's web site. |
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Question:
How long is the waiting period before I am able to file a claim
for a lost, damaged, misdelivered or tampered package?
Answer: If your order was
damaged, mis-delivered or tampered with while in transit, please
contact Customer Service within 3 business days of delivery. If
your order was lost while in transit, please contact Customer
Service within 7 business days of not receiving your order. |
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Question:
How do I ship items to a different address
Answer: It's simple! During
our checkout process, specify where you want your purchase
shipped. It can be different from your credit card billing
address. You may specify any ship-to street address within the
United States. |
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Question:
What should I do if my shipment never arrived?
Answer: Please allow up to
10 business days for your item to be delivered. If it still has
not arrived, please email our customer service department at
ebay@potatopc.com. |
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All sales come with PotatoPCs'
30-day warranty unless advertised differently. If the item you
have ordered is defective, contact us within the warranty period
and we will replace the defective item for you with an item of
equal functionality. In the event that a suitable replacement is
not available, a refund (including shipping) will be issued in
the form of the original payment method or a company check.
Specific terms are:
- For replacement, merchandise must be returned within 30
days of receipt and in the original packaging with the RMA
number on the outside of the box and accompanied with
packing slip. Boxes returned without an RMA number on the
outside of the box will be REFUSED.
- Returned items must not have any signs of abuse or damage
including but not limited to scratches and light wear and
tear. We carefully inspect returned items upon receipt
before issuing refunds, credits, or exchanges.
- Merchandise should be carefully packed and insured for the
full purchase price and shipped via traceable means.
PotatoPC is not responsible for damage incurred when the
items are shipped back and reserves the right to void the
RMA at the customers expense.
- Absolutely no walk-in return/replacement service will be
accepted. PotatoPC is an online retailer and all
transactions are handled through phone or electronic
transactions.
- Short-shipments, and Deviations products must be reported
within 5 days from delivered date or the customer is
responsible. DOA products must also be reported within 5
days, or the DOA warranty period is VOID
- Buyer is responsible for all return shipping charges.
- A refund may be issued if replacement is not available.
- Returns may be subject to a 20% restocking fee at the
discretion of PotatoPC.
- All defective products will be replaced within the
appropriate warranty period.
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Return Procedures
All returns MUST obtain an RMA (return
merchandise authorization). DO NOT return items without this
number written on the box, or it will be refused and the
customer will be responsible to pay to ship it back again.
Please send an email to
ebay@potatopc.com to obtain a Return Merchandise
Authorization (RMA) number.
Merchandise should be carefully packed to prevent any losses or
damages in transit. Merchandise must be sent back in the
original packaging with the original packing slip and displaying
the appropriate RMA number.
All RMA numbers are valid for ten (10) days from their original
date of issue. Returned packages not displaying an RMA number or
displaying an invalid or expired RMA number will not be
accepted. Expired RMA's require authorization before being
reactivated and could potentially VOID a warranty if the
warranty period expires. This includes the 5 day DOA period and
the standard 30 day warranty period.
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Disclaimer
PotatoPC is not
responsible for any merchandise that it does not receive or that
is not returned in accordance with the following terms:
- We are not responsible
for any losses in the mail when refusing delivery of
unauthorized returned merchandise.
- Merchandise should be
properly packed and insured with the carrier for the full
amount of purchase.
- Returned items with
signs of abuse or damage caused by mistreatment will be
refused and returned to sender at sender's cost.
Thank you for honoring these return policies, so that we can
continue to bring great products to PotatoPC.com! |
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