|
![](http://solvers.org/ebay/blank.gif")
Any WARRANTY STATEMENT in an ITEM DESCRIPTION
OVERRIDES and SUPERCEDES anything in this section!
We
will happily repair or replace damaged or defective merchandise
under the following conditions:
1.
The item is covered under warranty, AND ISN'T EMPTY
or worn out early from heavy media use (envelope/cardstock printing)
or abused (such as label stuck in printer or on drum, etc.)
On our Extra Maximum supply items such as toner cartridges
we give a pro-rated credit if it is more than 1/2 empty and
we pay all shipping for supply item replacements indefinitely. However
we do not send advance replacements on any supply items unless
damaged in shipping.
2.
We fax or email you a prepaid shipping label to return the item
and send your replacement immediately upon receipt and inspection
in our warehouse. If you are down to your last cartridge,
you may pay for one and we will send two, allowing you to
use our prepaid label for the return after you receive fresh product.
You still agree that if you keep our item past 2 weeks, we
can bill your credit card and credit you when received in our warehouse.
3.
We authorize your credit card or you send us a PayPal payment and
we will ship one advanced replacement item immediately. Returns
must be "in transit" within 7 days after your replacement
is received. We cancel the payment immediately after the item is
inspected in our warehouse.
4.
You send the item to us your way and it is received and inspected
in our warehouse.
5.
If you mis-order, you are only responsible for the
inexpensive return shipping using our discounted label. If you over-order
or simply want to trade in supplies you no longer need, we give
full credit on our items towards any other items we sell
less shipping charges. Any buy back refunds issued 30 days after
transaction date will be minus shipping and charged a 15% restocking
and handling fee.
6.
If there is ever a claim for printer damage caused by our
product, we must be informed up front and initiate the service
call. Claims for any repairs not pre-authorized by our owner
or senior tech will be denied. The only way we will ever be responsible
for our products is if you allow us to attempt to solve the
problem first. (Not to worry, we've never had a printer damaged
by our products in almost 10 years!)
7.
110% Refund Guarantee will only be honored after one replacement
of a problem item. Shipping damage and once-in-a-while defectives
are inevitable in the imaging supplies business. We simply ask that
you give us one chance to correct the problem and if we fail
you twice we will give you 110% of your total purchase price including
shipping charges!!
You
NEVER have to worry about us not sending you a replacement
item once the defective has been returned or you have made deposit
for it - our reputation is at stake - and our future success
depends on it! (You have recourse through
credit card dispute, PayPal or Ebay's fraud systems, and SquareTrade,
but we have nothing for recourse if our item is not returned.)
|
TEKTRONIX
WARRANTY!
Failures of our Tektronix compatible products are extremely
rare!
We are very happy to be able to offer this line from one
of the top compatible imaging suppliers in the world. We
have personally used the Tektronix Phaser 850 in the past
and have seen the poor quality and problems associated with
compatible ink sticks. Based on our past experience
we would never sell compatible ink sticks for these printers.
However,
after talking with our rep extensively and seeing this outstanding
warranty, we were willing to offer these to our customers
again with peace of mind. The last thing we ever want is
to sell a product that does not perform at least as well
as the OEM. When my rep said he has sold many 1000's of
these inks each month with only one service call in
over a year we are giving it another shot. Please
Remove your OEM cartridges
immediately upon receipt of the aftermarket product so you
have something to go back to if you are not satisfied with
these. On ink sticks, remove
all blocks before installing the aftermarket. That
way you can determine if there is going to be a problem,
and you will notice it immediately. If you are not
satisfied with the quality remove our product immediately
and send it back for a refund. Don't take chances if you see
something wrong, Tektronix printers are too expensive to
repair, in most cases the cost of repair exceeds the value
of the machine!
|
|
In
the event of a problem with a Tektronix Printer, there
are some conditions which must apply:
The
warranty is offered by the Manufacturer of the ink
products, not printersmith.com or any of its subsidiaries.
If there is a warranty claim, we will contact the manufacturer
to set up a service call for you and they will take it from
there. After the claim is set up, we ask you to communicate
with them directly about the matter. If they determine the
printer issue is not a result of their products, printersmith.com
will not be liable beyond 110% of the cost of the product,
but will still provide replacement or refund.
If
your machine is worn out, or has never been serviced,
you must be reasonable and fair with any warranty claims.
If your machine has over 50,000 prints on it, you should expect
that normal wear and tear can necessitate a variety of component
replacements such as fusers, printheads, transfer assemblies,
etc. Please do not always expect a free warranty replacement
if you have never replaced the item that happens to fail when
using our resold product. The certified technician will
determine if the component has failed prematurely and
his decision is final.
|
|
)
![](http://printersmith.com/ebay/blank.gif"){kind=spacer}