Home > Community > About Me > procarparts.com |
 |
 |
|||||
 |
|
|
|||
|
|||||
|
Car
Accessories & Performance Since 1991 Phone : (626) 279-6921 Fax: (626) 279-7848 |
|
Delivery options for Canada:
International payments may be subject to a 10 business day hold. This includes Money Orders, Cashier Checks, and Bank Drafts.
|
|
|
**Our General sales terms**
All sales on eBay are considered final upon the auction close. This is why it is easy to find deals, or in our case, below wholesale prices. In order for us to offer such unbelievable prices, we must cut our costs in other areas. By corresponding with us through email opposed to calling us, you help us continue to knock down prices.
Any and all questions, concerns, etc must be addressed PRIOR to placing your bid. We receive a significant number of non-paying bidders for just about any reason you could think of.
"Bids are never retractable except in exceptional circumstances", per the eBay user agreement, except the 3 situations defined below-
1. "when the seller materially changes the item's description after your bid was placed"
2."a clear typographical error is made"
3." you cannot authenticate the seller's identity"
"If your car got wrecked last night"," your friend no longer wants it"," you changed your mind" we understand, but you still need to pay for your auction you are legally liable for. Once the bidding has ended, there is pretty much no ability for either us as the seller, or you as the bidder, to negotiate any of the terms, per eBay's Policy. In the event we do not receive your payment, we will first contact you. We realize situations may come up in which the payment was not sent, and will make every effort to work out a fair solution. Unfortunately, if we do not hear from you, or you refuse the item, we start the eBay non-paying bidder process afforded us. After 3 non-paying bidder warnings, your account may be subject to an indefinite suspension. At our discretion, we may accept a cancellation fee of 10% to cover our costs associated with listing, marketing, packaging of the item.
**PAYMENT INFORMATION**
WE HAVE A BUYER PROTECTION GUARANTEED BUSINESS PAYPAL ACCOUNT FOR EASY TO USE ELECTRONIC CREDIT CARD PAYMENTS.
Please be sure to fill out all necessary fields; email address, item #,shipping address, etc. our email address for payments is:
We also accept,
VISA/MasterCard, American
Express, and Discover Card through phone orders/email.
Money Order/Cashier's check or Personal check, which will incur a 10 business day hold before shipping- We must have a typed or clearly written letter/note enclosed with your payment, outlining :
1.The eBay item #
2.Your complete shipping address
3.Either the auction title, or a description of the item
4.Daytime telephone No & current email address
El
Monte, CA. 91731 U.S.A.
Simply follow the above ordering
instructions, and we both can easily get your order out to you as quickly as possible-
we have many auctions running at all times, and from time to time, a winning bidder email may have been left out-we would appreciate a phone
call, collect if you like, to help us both solve any and all problems-our payment info is
above, as long as you include the item # and/or userid, we will ship out regardless of
weather we emailed you or not, just add the total up, and we'll let you know when it has
arrived, and shipped- In
the event you are unhappy with our service or the item itself, we only ask for an
opportunity to resolve the problem before you leave a neutral or negative comment. Generally, a misunderstanding or dispute can be resolved by telephone. You can request another person's contact information using the Registered User Information Request form. If you are paying with
paypal, we must ship to your "Confirmed" credit card billing
address, for our safety. Please give us the confirmed billing address of the credit card you will be using to avoid any type of delay. If your confirmed billing address is a PO
Box UPS will not deliver (this is UPS' limitation), and this may affect your shipping total. Right To Cancel
We reserve the right to not do business with bidders who have unresolved negative
feedbacks, or have left negative feedbacks to any seller without trying to first solve the
problem. We believe any problem you may have can be worked out, if you also want to solve it-. We also reserve the right to not do business if there is an incident of bid shielding (where a user pulls out at the last moment in order to have another buyer get the item at a lower bid) before the auction closes
We reserve the right to void the auction under fraudulent circumstances, or retracted bids within 2 hours of auction close--
RETURN POLICIES
Refunds will be issued in store credit ONLY (no cash refunds). Exceptions to the policy include damaged products, defective items, incorrect items, or if the return is a result of our error.
We email every customer within 3 days of auction close-But we reserve the right to provide payment
info, since all information is located here. If you do not receive an email,
please either give us a call, or follow the instructions for payment located
here. Regardless of whether or not you were emailed, your item is reserved for at least 14 days from auction
close. We find it frustrating to receive negative feedback for "not emailing info" when all info is at your fingertips-
Buyer pays shipping/handling charges, EVERY auction this amount is clearly listed in all of our
auctions. After the bidding is closed, you should know the total, by adding the s/h to the final bid. NO ITEM # INCORRECT AMOUNT NO ADDRESS/NAME (AND YES, WE DO MAKE MISTAKES TOO) We hope you will give us a call before leaving negative feedback to try and fix the
situation. Our contact information is listed in several places, for your convenience.
We invite you to give us a call if you have any question or problem with an
item. The customer is always right and we will work with you when we can-But to offer our low prices while shipping out as quickly as we
can, we must follow general auction guidelines of all sales are considered final RETURNING AN ITEM TO US We spend countless hours to insure our descriptions
are accurate, and informative. We do make mistakes from time to time, and will
correct the situation, to the best of our ability. We will exchange the
item, when possible, or issue a full refund. Of course if we ship you an incorrect
item, you receive a package damaged per freight, or our description is clearly
wrong ,we will fully reimburse
any shipping fees for you to facilitate the return of the item to us- For these types of
situations, when we are responsible, you must talk to one of our helpful
customer service representatives, who will issue you a RM (Return-Authorization
Number) We do not accept returns
of any kind without an RM # clearly written on the actual shipping package. Please
thoroughly inspect your order upon
delivery.
Please note if the item
size, and condition match what was described
from within the ebay listing. If your order arrives with obvious damage, you do
have the option of refusing the package, and the shipping company will return the merchandise to
us at no charge to you. Upon receipt, we will ship out a replacement order immediately. If you discover damage after you already have accepted the delivery, simply call the shipper (usually UPS) and file a damage claim. They will reimburse you for the value of the damaged merchandise.
IF THERE WAS AN ERROR IN YOUR ORDER
Our goal is to get every order correct but occasionally a mistake can happen. If you feel you have received the wrong merchandise, please phone us with complete details and we will resolve the
situation. Shipping & handling charges are not refundable unless it is our
mistake, in which case a full refund of any s/h charges will be given. Please
hand-fit all items prior to installation. Once altered,modified,painted,etc the item will no longer be accepted for return or exchange. No returns will be accepted without prior authorization from ProCarParts.com. You can obtain the return authorization number by contacting us at the phone # listed. Shortages and damages must be reported within 24 hours of receipt.
All items are sold as a final sale, we have this policy so we can continue to give our customers the absolute best price we can-except certain circumstances where a return will be accepted by Procarparts.com
No returns after 7 days of delivery.
No refund or exchange on body parts after it had been installed, modified or painted.
All returns must be in original box and in brand new, resale condition.
New and unused means that there are no marks on the item or any wear on the item . We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the
purchaser. Some items are only intended for show/static display vehicles or for off-road racing
vehicles. Please check with your local DMV concerning legality within your state. YOU ASSUME THE SOLE RISK OF MAKING USE OR RELYING ON THE INFORMATION, MATERIALS, PRODUCTS, AND SERVICES AVAILABLE ON THIS SITE. PROCARPARTS.COM MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY, COMPLETENESS, TIMELINESS, RELIABILITY, LEGALITY IN YOUR JURISDICTION, OR ACCURACY OF THE INFORMATION, MATERIALS, PRODUCTS, AND SERVICES DESCRIBED OR CONTAINED IN THIS SITE FOR ANY PURPOSE. EXCEPT AS SET FORTH IN THE PROCARPARTS.COM WARRANTY POLICY STATEMENT APPLICABLE TO PRODUCTS SOLD ON THE PROCARPARTS.COM WEBSITE AND EBAY AUCTIONS, ALL INFORMATION, MATERIALS, PRODUCTS, AND SERVICES ARE PROVIDED
AS IS WITHOUT WARRANTY OF ANY KIND, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NO INFRINGEMENT. IN NO EVENT SHALL PROCARPARTS.COM BE LIABLE FOR ANY INDIRECT, PUNITIVE, CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES ARISING OUT OF OR CONNECTED WITH THE USE OF THIS SITE OR WITH THE DELAY OR INABILITY TO USE THIS SITE, FOR ANY INFORMATION, MATERIALS, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS SITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS SITE, WHETHER SUCH DAMAGES ARE BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF PROCARPARTS.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES AND JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. NOTWITHSTANDING THE FOREGOING, YOUR SOLE REMEDY FOR ANY LIABILITY RELATED TO THE USE OF THIS SITE SHALL BE LIMITED TO THE AMOUNT YOU PAID IN CONNECTION WITH THE SUBJECT MATTER IN
DISPUTE. If a Product is quoted at an incorrect price due to typographical error or error in pricing
information, such as a buyitnow for a penny $1.00,etc : (1) Procarparts has the right to refuse or cancel any orders placed for the item quoted at the incorrect price, even if we have confirmed the receipt of your electronic
payment, credit card payment; and, (2) if we have charged your credit or debit card but subsequently canceled your order, we will promptly issue a credit to your credit or debit card account for the amount
charged. Unless otherwise indicated, all content on this site, including text, graphics, images, and logos, is the property of PROCARPARTS.COM or its content suppliers and is protected by United States and international copyright laws and regulations. In addition, procarparts.com owns a copyright on our site as a collective work or compilation, and in the selection, coordination, enhancement, and arrangement of the site content. Except as expressly provided herein, Procarparts.com does not grant any express or implied right to you. Procarparts.com actively and aggressively enforces its intellectual property rights to the fullest extent of the law. The contents of this site are Copyright 1999-2001 Procarparts.com, Inc. All rights reserved. Risk of Loss. All items purchased from procarparts.com are made pursuant to a shipment contract; the risk of loss and title for such items pass to you upon our delivery of the items to the carrier. .***
ProcarParts
If you insist on using a different shipping service than the pre-designated for your item,( UPS, USPS Priority Mail,
Federal Express), we will accommodate you if we can, but only if we cover our cost. If we need to setup a new relationship, or travel out of our office to a shipping depot, there will be a $100 service charge for each box that is
shipped. For example, USPS ,takes at least one hour of travel time because they do not pick up from our work location. Again, the customer is always right and we will work with your shipper, but we need to cover our cost to do so-
We ship items by UPS, USPS Priority Mail, FedEx Ground, and USPS shipments,
Dependent upon the item size, weight, location, etc.
PayPal, Bidpay, Payinfas tall offer Visa/Mastercard payments with some type of limited Guarantee that we ship the exact item listed in the auction to
you. We have sold on eBay close to 5 years, and have been in business for over 10 years-We are not out to "rip you off" in these
cases, there is usually a reason, such as:
PLEASE ASK ALL QUESTIONS PRIOR TO BIDDING. YOU MAY CALL OUR STORE- OR EMAIL US DURING OUR BUSINESS HOURS. PLEASE CHECK OUT ALL OUR OTHER BLOWOUT SPECIALS. PLEASE READ OUR 'ABOUT ME' PAGE FOR REFUNDING POLICY AND OUR GENERAL TERMS AND INFORMATION!
Thank you to all of our customers.......
We want to take a moment to thank all our wonderful customers for their
patronage. We know that you have choices and we highly appreciate your business. We are committed to bring you the best automotive deals at incredible prices. Apart from our bargain
deals, we are dedicated to providing the best customer service possible. Customer Service is our number one
priority, and we always strive to achieve perfection. We will always try to work with our customers for any problem or request to the best of our
ability. We hope you will contact us first for any question or problem that you may have with your order.
Our dedicated team of customer service representatives are here from 8:30 - 6:00 P.S.T to assist you in any ways they can. As a result of this commitment we are proud to say hello to all our new and future customers here on
eBaY!
We will issue a confirmation of payment, and shipping date within 48 hours of your
payment, except on the weekend and holidays, when we are usually closed-Please call our contact number if you do not receive a confirmation within 3
days, or any other problems or questions arising with your
order.
To see all feedback for this member, go to the Member Profile page. |
)
)
)
)|
|
||
The above page is maintained by: procarparts.com( 149440 )  |
| Where would you like to go next? |
|
| Feedback Forum | Discussion Boards | Groups | Answer Center | Chat Rooms | Community Values |
About eBay | Announcements | Security Center | Resolution Center | eBay Toolbar | Policies | Government Relations | Site Map | Help | |
Copyright © 1995-2009 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. Use of this Web site constitutes acceptance of the eBay User Agreement and Privacy Policy.
| |