Emails
We send winning (auction) bidders a confirmation email within 24-hours of the end of the (eBay) auction. Unfortunately, email is not yet 100% reliable, and these emails are often "bounced", or "filtered out" by your email server. Likewise, if your email utilizes a "Spam Filter", you may not receive these messages. It is your responsibility to make sure that you can receive emails from our account (jb247@hotmail.com , and/or sales@qualitytyme.net).
If you do not receive these email confirmations you should assume they were bounced.
Shipping
How we ship...
All Domestic orders are shipped via USPS Priority Mail, with Delivery Confirmation (2-4 days "time in transit"), USPS Express Mail (1-2 days "time in transit"), Fed-Ex Ground (4-5 days "time in transit"), or Fed-Ex Express 2nd Day Air (2 days "time in transit").
All International orders (countries OUTSIDE the U.S.) are shipped via USPS Global Priority Mail (4-7 days "time in transit"), or USPS Air Mail Parcel Post (5-10 days "time in transit"). Please Note: If your country does not support USPS Global Priority Mail your order MUST be shipped via USPS Air Mail Parcel Post. For a list of countries that support USPS GPM please CLICK HERE.
We reserve the right to ship your order by any of the aforementioned services, depending on the size and weight of your order, and the shipping destination, regardless of the shipping method quoted on the auction page.
Please Note: The International shipping services listed above DO NOT provide "tracking" information for the shipper.
When we ship...
Orders are generally shipped twice per week (Tuesdays & Fridays). However, sometimes holidays or weekends may cause your order to be delayed a short time, and we appreciate your patience.
Please Note: The "time in transit" (listed above) is the ESTIMATED time the package will take for delivery AFTER it has been shipped, and does not refer to the time it will take for your order to arrive after you PLACE THE ORDER. Furthermore, these times are NOT GUARANTEED.
Where we ship...
We are happy to offer our products to International customers. However, due to excessive credit card fraud, we no longer ship to the following countries: Indonesia, Malaysia, Singapore, Africa, Nigeria, Russia and Italy.
Shipping & Handling Rates...
Shipping & Handling is NOT just the cost of the stamp on your package. In addition to postage costs, there are packaging materials, labels, and even the labor involved in processing and shipping your order. Not to mention International packages which require "Customs" forms to be processed.
Shipping Rates are specified with the auction's description under the following (3) catagories:
Standard U.S. Shipping is for U.S. customers ONLY and, depending on the products ordered, will result in shipping via USPS First Class Mail, USPS Priority Mail, or UPS Ground, based on the size and weight of your order. Please Note: Not all products are available to all customers, or by all shipping methods. Please review the Shipping & Handling Rates listed within each auction's description.
2nd Day Air U.S. Shipping is for U.S. customers ONLY, and will result in shipping via USPS Express Mail, or UPS 2nd Day Air, based on the size and weight of your order. Please Note: Not all products are available to all customers, or by all shipping methods. Please review the Shipping & Handling Rates listed within each auction's description. U.S. customers in Alaska & Hawaii may be required to select 2nd Day Air Shipping for certain items.
International Shipping is for ALL customers located outside the U.S., and will result in shipping via USPS Global Priority Mail, or USPS Air Mail, based on the size and weight of your order, and the destination country. CLICK HERE for a list of countries which support GPM. Please Note: Not all products are available to all customers, or by all shipping methods. Please review the Shipping & Handling Rates listed within each auction's description.
Order Tracking / Lost or Damaged Orders
When inquiring about the status of your order, we MUST have the following information:
1) The FULL NAME used on the order, including any "company name" which may have been used.
2) The SHIPPING ADDRESS used on the order.
3) HOW you sent funds. Cash, Check, Money Order, PayPal, BidPay, Credit Card, etc...
4) The EXACT DATE of WHEN you sent funds.
5) Your eBay USER ID, and AUCTION NUMBER (for auction winners).
In the event that your order does not arrive whithin a reasonable amount of time, you should always check with your local Post Office and/or Customs Department, as packages are sometimes held by these agencies until Import Duties or Tarrifs are paid.
InfoQuest Publishing, Inc. accepts NO RESPONSIBILITY for lost, or damaged orders once they have been shipped. We do not work for the shipping carriers, and therefore we have NO CONTROL over their delivery service. In the event that your order becomes lost, damaged, or delayed, we will do everything in our power to help you locate the package, and/or file insurance claims with the respective shipping carrier, but we will NOT refund, or replace an order.
It is VERY IMPORTANT that you INSPECT and TEST all products IMMEDIATELY upon receiving your order. Please Note: Not all "damage" is indicated by a damaged box, especially with electronic devices (i.e. Watch Winders, etc...) These items can become damaged during shipping even if the shipping box appears undamaged, and they should be inspected and tested right away.
In the event that shipping damage has occured, you MUST contact us with 24 hours of delivery of your order so we can file an Insurance Claim. Furthermore, you MUST retain ALL shipping boxes and packaging materials, as they are required for Insurance Claims. Once the Insurance Claim has been completed we will contact you about sending out the replacement product(s).
Shipping Insurance...
Shipping Insurance is OPTIONAL for all eBay sales at the following rate:
$0.01 to $49.99 = $1.00
$50.00 to $99.99 = $2.00
$100.00 to $199.99 = $3.00
$200.00 to $299.99 = $4.00
$300.00 to $499.99 = $5.00
$500.00 to $799.99 = $6.00
$800.00 to $999.99 = $7.00
$1,000.00 and up... = $8.00
To include Shipping Insurance on an eBay sale make sure Insurance is selected from the "drop down" box when completing eBay check out.
Please Note: Failure to include Shipping Insurance with your order payment constitutes a waiver of liability on our part for ANY possible loss or damage of your order during shipping.
Volume Discounts
Many products offered on this website are available at DEALER PRICING with volume orders. For more information or a price quote please email us at jb247@hotmail.com
Payment Options
Ordering via "Snail Mail"...
While we utilize the industry standard data incription techniques, we understand that some people still feel uncomfortable giving their credit card information over the Internet. Therefore, we also accept payments the "old fashioned way" (i.e. via Snail Mail). The following forms of payment are accepted in U.S. Dollars: CASH (sent at your own risk), CHECK, MONEY ORDER, or CASHIER'S CHECK (in U.S. Dollars and drawn on a U.S. Bank) payable to:
InfoQuest Publishing, Inc.
10460 North Roosevelt Blvd. #377
Saint Petersburg, Florida 33716
USA
Our legal company name is InfoQuest Publishing, Inc. Payments should NEVER be made payable to "QualityTyme".
If sending funds via "Snail Mail" we would request that you include a note with the following information:
WHAT you are purchasing.
The eBay AUCTION TITLE & NUMBER.
Your EBAY USER ID.
Your EMAIL ADDRESS.
Your TELEPHONE NUMBER.
Please Note: "Personal", or "Business" Checks are accepted, but may be held until cleared, which means your order may be delayed for upwards of 7-10 days. ALL checks returned by your bank for NSF (Non Sufficient Funds) we be charged a $30.00 NSF fee. Furthermore, any check which is not "drawn on a U.S. Bank" may take upwards of 30 days to clear.
Western Union...
We accept Western Union Payments to:
John E. Brozek
10460 North Roosevelt Blvd #377
Saint Petersburg, Florida 33716
USA
After sending funds you will need to e-mail us with the following information:
1) YOUR FULL NAME.
2) The COUNTRY funds are being sent FROM.
3) YOU FULL SHIPPING ADDRESS.
4) The TRANSFER CONTROL NUMBER (needed to retrieve the money).
5) The TOTAL DOLLAR AMOUNT sent.
6) WHAT you are ordering, with the eBay AUCTION NUMBER.
7) Your EMAIL ADDRESS
Bank-to-Bank Wire Transfers...
We accept Wire Transfers, but you are responsible for ANY and ALL associated fees. Please e-mail us at jb247@hotmail.com for Wire Transfer instructions.
Ordering via the Internet...
We accept Internet payments from the following services:
Shopping Cart...
We utilize a Skipjack StoreSense Shopping Cart on our website, which allows us to process CREDIT CARDS 
(Visa, Master Card, or Discover ONLY) via our MERCHANT ACCOUNT, as well as PAYPAL payments, while utilizing industry standard data incryption techniques.
If you wish to pay for an eBay auction with your credit card, please call us at 1.866.99.ROLEX for instructions.
Please Note: If ordering via PayPal or with your CREDIT CARD, the charge may appear on your statement as IQ PUBLISHING.
payments are accepted to the following email address: jb247@hotmail.com
We no longer accept PayPal or Credit Cards from the following countries: Indonesia, Malaysia, Singapore, Africa, Nigeria, Russia and Italy. - if you are in one of these countries you must email us for payment options BEFORE placing a bid.
Feedback (auction-related sales)
It is our policy to leave feedback for auction winners AFTER they have received their order and left feedback for us FIRST. This is due to the fact that many bidders will not return feedback after sellers have made the effort to leave it for them first. Furthermore, this is one of the ways we confirm that you have received your order.
We assure you that a positive feedback left for us will be returned with a GLOWING Positive Feedback for you. However, by leaving us a Negative Feedback without giving us the opportunity to correct the problem will result in a Negative Feedback returned to you in kind.
We are an eBay Power Seller and have been dealing on eBay since January, 1999. We currently have a Feedback Rating of 2800, with OVER a 99% Positive Rating. We are VERY willing to correct any problems or issues that may arise. Therefore, if you are unhappy with your purchase for any reason, please e-mail us BEFORE leaving feedback so it can be resolved.
Product Returns
If you ever have the need to return a product you must contact us PRIOR to making the return so we can issue you a RETURN AUTHORIZATION NUMBER. This number MUST be included with your return, as well as printed on the OUTSIDE of the package you are returning. Any returns made WITHOUT this number will be refused and returned to you POSTAGE DUE, and a refund WILL NOT be issued.
All RETURN REQUESTS must be made within 3 DAYS of receiving the product. And all APPROVED RETURNS must be RECEIVED by us within 7 days of issuing you the "Return Authorization Number".
In the event that a return is authorized, the item must be returned to us in BRAND NEW, COMPLETE, RESELLABLE CONDITION. This means it must include all parts, accessories and paperwork for the unit. Failure to return a "complete" product will result in a RESTOCKING FEE.
Furthermore, all returns must be sent using a NEW SHIPPING BOX (with adequate packaging material), and must be sent via an INSURED CARRIER (i.e. UPS, Fed-Ex, or USPS Insured). Please Note: Most shipping carriers will NOT approve Insurance Claims if a shipping box is reused (i.e. you CANNOT return and item to us in the same box we shipped it to you in.)
In the event that the item(s) are returned to us "damaged", we will help YOU file Insurance Claims with your shipping carrier. But, the Insurance Claim will be issued in YOUR name, so it is important that YOU purchase adequate insurance to cover the ENTIRE "Purchase Price" of the item(s) you are returning, and you MUST retain the Insurance Receipt, as this is the only way YOU are covered by the Shipping Carrier. Refunds and Exchanges will NOT be issued for product(s) damaged during return shipping.
Products returned due to a "manufacturer defect" will be exchanged.
Products returned for a refund will be subject to a 20% RESTOCKING FEE.
You are responsible for all shipping charges and expenses to return a product, and Shipping & Handling charges are NOT refundable.
The following are products we frequently list on eBay. To find these, and other, products we have listed please visit our eBay Store.
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