Welcome

• We aim to offer telecommunication and digital devices for both professional and amateurs globally, with superb online sales platform and customer services at competitive prices!

Payment

• We accept payment via PayPal Verified only. Other payment methods are not accepted.
  Our PayPal account is radiofactory11@yahoo.com.hk
• Please contact us by ebay message , we not reply message from paypal account e-mail. 
• Payments must be received within 7 days after the end of an auction.

Shipping Policy

• ALL item will be shipped from Hong Kong by HONGKONG post.
• Upon receiving your payment, item(s) will be shipped within 24 working hours.
• To avoid delay caused by delivery failure, please make sure your detailed address and full name registered on your PayPal account are both correct.
• If you want the item to be shipped to an address different from your PayPal account, please inform us by emai before payment.
• Since items cannot be delivered to a P.O. BOX, if your confirmed Paypal address is a P.O. BOX, please email us the delivery address before payment.
• Tracking number will be sent to your email after dispatching. (below 16usd or  Low price value not provide tracking number)
• For combined purchases within 7 days, we offer combined shipping discount by charging the highest shipping cost and offering 0.5GBP ~1 GBP /1~ 2 usd ,discount on shipping cost for each additional item.
• We ship Airmail  by Hongkong Post  .
• If possible customers need extra charge by EMS Speedpost or DHL .
• Item Will Be Shipped Within 24 hours as soon as your Payment Verified. Some times the date will be delayed due to a shortage. However, we will inform you via the ebay message .

Warranty Policy   

• 12-month decent warranty services will be provided for all purchase excluding accessories.
• Some of radio body provide 1 ~ 3 years warranty , please see item Description.
• All shipping costs will be subjected to buyer's responsibility.
• After the warranty period, customer can use our local repair services but it is not free.
  Customer need to bear the costs incurred (including service charges, shipping costs, or any cost of new components).

Exchange, Refund and Return Guidelines

• We offer a 7-days exchange and refund policy for defective items and unsatisfactory purchase.
  
• Replacement item(s) or reimbursement(s) will be settled within 7 days from the day the customers received the original item(s).
• For refund cases, 10% of the purchase price will be deducted in the reimbursement as our administration charges.
• Return shipping costs are refundable only for successful exchange cases, i.e. for refund or non-valid exchange cases, customers should be responsible for the return shipping costs.

The return guidelines are as follows:-

• The item(s) must be returned in new condition and with all original manufacturer's packaging, including cartons, boxes, instruction manuals, blank warranty cards.
• All return item(s) must be boxed and packed securely for shipping. We are not responsible and do not accept any damages during the return delivery.

Tax Policy

• Customers are not responsible for any export duties.
• Unless special request is made, we mark all items as GIFT(S) with Low Price  value on the customs papers. In this case, neither invoice nor receipt will be included in the package.
• We always do our best to avoid delays during clearance and legally minimize or eliminate your import duties and taxes expenses.
• In any cases, we will not be responsible for any import duties and taxes (e.g. GST, V.A.T.).

Payment Information, Bidding Policy on eBay & Terms

• To ensure buyers to have a smooth and safe deal, we accept payment through Paypal Verified only.
• Your bid is a contract . Place a bid only if you are serious about buying the item.
• If you are the winning bidder, you will enter a legally binding contract to purchase the item. Request on canceling the bids will not be honored.
• Payment must be received within seven days after auction closed.
  
• Unpaid auction wins will be forfeited after seven days and a Non-Payer report will be filed with eBay to recover the closing fees of the auction.
• If you wish to combine multiple auctions/purchases for shipping, please make sure the closing dates from the first auction/purchase to the last auction/purchases are within seven days.

Feedback

• If you are unsatisfied in any ways with your order, please contact us before leaving a negative feedback.
• Non-paying bidders will be subject to a "Unpaid Item Strike" and a "Negative Feedback".
• Our system automatically returns feedback once it is left for us .

Contact us         

• We welcome all your enquiries and comments, please feel free to contact us at anytime by eBay message only .
• We Respond emails within 24 hours, Weekend within 36 hours

Find more items from the radiofactory Hong Kong suppliers                          Shipping & policies   We accept only   Shipping & Handling cost: We do not combine one S&H charges on multiple items. We would consider combined shipping but on a case by case basic. Buyer should before placing bid. But we very glad to supply you a discount on the total price of multiple items. Shipping & Handling charges includes handling charge ,packing material and shipping cost. Delivery: Shipment occurs after 1 day of receiving payment. Our items usually take between 7 to 15 days to reach the destination by airmail. Tax: The buyer is responsible for any applicable import duty and local taxes. Please verify with your customs before purchase. Refunds & Returns: You can return your item within 30 days if your items appears to be faulty. We will ship you a new item for replacement. But you are responsible for the return shipping fee. Shipping and handling charges are not refundable.   Please do not wait more than 14 days to checkout/send payment for any order, as this will result in your order being canceled and will result in negative feedback/possible eBay suspension. Contact Us: Please contact us to resolve any issues there may be before leaving feedback. Please contact us by Ebay message . If you do not agree our policies above, please do not bid.