Our email

   sales@rojoimpartsonline.com

About us

We are an Import and Export company specializing in BMW, Mercedes-Benz, Volvo, Audi, Saab and VW Automobile Parts, Accessories & Tools. We buy directly from several manufacturers, both in Europe and Asia, making possible to offer the best available prices in today competitive market. Quality and Customer Satisfaction is our first goal. We stand behind everything we sell with our "No questions asked money back guarantee."

Out of Stock Items

All items, parts and accessories that we are currently selling on eBay are about 99% of the time in stock. However, sometimes it could happen that we are out of stock for a specific item while running on the eBay auction listings format, or in our ebay store Rojoimparts.

If this happens with your order, we will notify you by e-mail to let you know that we are out of stock on that specific item. We can either, refund your full payment if your payment was already received by us, or we can offer you the EST delivery time of our new restocking order. In other words, is up to you the customer to decide whether you want an immediately full refund, or if you are willing to wait to get the item once is back in our inventory.  All refunds will be made the same way as the original payment was made to us (via: paypal, money order, or bank cashiers check)

eBay Feedback

We will always leave positive feedback for customer that pay on time, and that leave us a positive feedback first. As soon as we receive the positive feedback, our eBay software assistant system will automatically reply with a positive feedback in return. 

IF THERE IS ANY ISSUE OR PROBLEM WITH OUR EBAY TRANSACTION AND NEGATIVE FEEDBACK IS GOING TO BE LEFT FOR US, PLEASE CONTACT US BEFORE YOU LEAVE SUCH A NEGATIVE FEEDBACK COMMENT, SO THAT WE CAN FIX OR RESOLVE THE ISSUE OR WHATEVER THE PROBLEM IS. We take pride in our business and in our customer service. In addition, we feel that a negative feedback should only be left as a last resort. We have managed to maintain an almost near perfect feedback rating and we are willing to keep that standard in order to be one of the best automotive parts and accessories seller on the eBay market place. We enjoy very much being able to offer all these items at such great prices.

 

Customer Service Policy:

Domestic shipping rates include service within the Continental USA, where UPS ground shipment is available. Larger items may incur additional S/H fees if delivered outside of the continental U.S.-Please confirm before bidding. In order for Rojoimparts to offer our customers the lowest prices on thousands of items, all auction sales are considered final unless "defective" or  "damaged due to freight". Every item Rojoimparts offers is 100% Guaranteed New. Please inspect your order upon receipt. No returns will be accepted for any reason after 15 days of delivery. We reserve the right to cancel bids from any bidder with a history of negative feedback/Non-payment. We will utilize any and all services provided to us regarding any act of fraud, non-payment, or bid shielding. Please only bid if you intend to follow through with your purchase. All items must be paid within 15 days, or a non-paying bidder alert may be filed. We reserve your auction item only for 15 days, if you have special circumstances to prevent payment within the time frame, please notify us as soon as possible, or your item may be re-listed. Refunds will be issued in store credit ONLY (no cash refunds). Exceptions to the policy include damaged products, defective items, incorrect items, or if the return is a result of our error.

Payment Instructions:

Paypal:  US customers only. Ship to confirmed address. Money Order/Cashiers Checks Personal Check: US customers only. Will be held for 10 business days before shipping.