Santon Audio Ltd. company policies:

1) We accept Paypal, money orders, and checks for all purchases. We do not ship item    paid by check until the funds have cleared your bank.

2) We normally ship our sold items within 2 business days via Canada Post Expedited service, unless you have requested and paid for some alternate ship method, such as UPS. Canada Post Expedited service offers Delivery Confirmation, but not tracking. We do this to keep your shipping charges as low as possible. Additionally, items shipped via Canada Post do not attract additional border brokerage charges, as would occur with any other courier service. Service typically runs 7 days to most addresses except to the deep south or the west coast.

3) We ship all of our items with insurance adequate to cover the value of your purchase at no extra cost to you.

4) We offer a full money back guarantee of satisfaction on all of our non-consumable items. Items that are not covered by this would be items such as glue, high frequency diaphrams, recone kits once they have been installed, or items that you have had in use for some time, especially used item purchases.

5) We promise all our customers friendly, prompt and respectful service at all times.

6) Taxation - Items shipped to any Canadian address will be charged GST in all cases. Items shipped to any Ontario address. or picked up in person from our shop, will be assessed PST as well. We will accept your Ontario PST exemption as long as you file a valid Ontario PST Exemption form with us in advance of the sale. Items shipped out of Canada are not charged sales tax.