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Chef's Secret 29 Piece 18/10 Stainless Steel Cookware
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Our Guarantee
You may order from my supplier with full confidence that you will be 100% satisfied or we will gladly replace any item or items that you (buyer's expense) return within thirty days of receipt, or refund your purchase price. After thirty days, most items carry an additional manufacturers warranty that you will receive with the item. Please notify us of any product defects or incomplete shipments immediately upon receipt of the goods.
To return a product, contact: sducharme@att.net with Name of the Item, Order Number, Reason for Return, and if it is a replacement or a refund. Instructions will be sent to you.
Please return in original packaging (product, manuals, instructions, etc.) & enclose original invoice or receipt. If you are unsatisfied with your purchase it is important that you contact me immediately so that we can do everything to make it right for you!.
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Payment
PayPal is the preferred method of payment.You can use PayPal to pay with the credit card or eCheck. eCheck will need to be cleared before product can be shipped.
We accept money orders / cashiers checks / personal checks but product will not be shipped until cleared. Please make payment within 7 days. Thank you!
All orders are shipped via UPS Ground
Items are shipped via UPS Ground (generally 1-6 days). UPS Ground does not deliver to Post Office Boxes, physical addresses only.
Once the item is processed and shipped to UPS, you will get a Notification of the Tracking Number which will give you the arrival date of your package and will allow you to follow and track your packaged item to your destination on the http://ups.com/ web site.
Shipping & Handling charges include actual freight charges and a nominal fee for packaging and other costs in preparing your order for delivery. The minimum charge for freight is based on a one pound package. The first pound is the most expensive. Additional pounds are much less expensive.
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