Do we except PAYPAL & BIDPAY?

A. Yes we do except both online payment methods. The payment email address is shoeboxsavings@hotmail.com If you have a problem sending your payment let us know and we will send you and invoice.

Can I use any other shipping services than what is listed?

A. Yes you can however we only guarantee our products and our refund policy is only applicable if you use the services listed. If you choose to use a different service there will be delays in processing, possibly additional fees, and you will have to send an email agreement stating that you understand the risk and take all responsibility for your package once it leaves our offices.

Can I use any other Payment Methods than what is listed?

A. No, we are only set up to accept the payments types that are listed on our Acceptable Payment methods page. If you send a check we will accept that but it will also delay your payment. We do not do escrow, western union payments or wire transfers.

Direct Credit Card Processing Services are on there way and will be in the Acceptable payments Method page when they are available for use.

I am sending a Money Order in the mail, what information should I put with it?

A. It is important that you include your name & address, ebay Item # or Order #, the style name and size, the bid price, shipping method/price & your ebay email address on a separate full sheet of paper.

Who do I make my Money Order out to?

A. Make the Money Order out to Shoebox Savings Inc.

Can I send CASH in the mail?

A. We prefer that you do not. However as with all payments sent in the mail you are responsible for them until they are received and we advise that you use insurance and tracking with your mailed payments.

Can I send a check in the mail?

A. We will not turn away any checks we receive in the mail, but they will delay your processing. We only take checks to the bank 1 or 2 times a week and then it takes 7- 10 business days to clear so you could be waiting almost 2 weeks for your item to ship out if you send a check.

What happens if my Money Order gets lost in the mail?

A. Refer to question #5, if you send a Money Order and it has not been received within 2 weeks of sending it. Contact your Money Order provider and cancel it. Then send a new payment. Please keep in touch with us and let us know what is going on so we don't send a non-paying bidder warning to ebay before you can pay us.

How long will it take for my item to reach me?

A. Please give the shipments a few days to arrive. It takes us 1 to 3 working days to process your payment. From there it takes 3-5 working days to receive your shipment from almost any part of the country. NOTE Payments received on Friday will not be processed until the following Monday. We will send you an email when your payment has been received by us and again when we send your item out.

Do the International shipping rate include customs or any other import fees?

A. NO, the international shipping fees we have cited do NOT include customs or any additional fees charged by the carriers.

How do you package your items?

A. All items are sent in there original box inside a gray plastic sleeve.

Will you bubble wrap or box my item?

A. Yes we can bubble wrap for an additional $2 or Box your items for an additional $3

Why did you request my contact information?

A. Don't worry there are at least 3 reasons why we would request your contact information. 1 We just want to make sure that the payment we received is from the same person who bid on the item since you used a different email address. 2. we may need to call you about a problem with your payment or 3. Your items is going internationally and the shippers want to know your phone # just incase the item gets lost or has a problem.

What happens if I don't pay for my auction right away?

A. It is Ebay's Policy to have the seller submit at NPBA (NON-Paying Bidder Alert) 7 days after the auction has ended if the bidder has not paid for the item. From there the bidder has 10 days to get the payment into the seller before a seller can submit an FVFCR (Final Value Fee Credit Request) Ebay has to refund the seller there final fees if the buyer does not pay for an item. There for ebay has a policy that if any person receives 3 FVF CR's then they will get suspended.

What is an NPBA?

A. The Non-Paying Bidder Alert Form is intended to be a workout period to help buyers and sellers resolve their trading problems. After you file a Non-Paying Bidder Alert, ebay will send an email to both you and the high bidder, advising the high bidder that you have notified ebay that the bidder is a potential non-paying bidder and encouraging the high bidder to complete the transaction.

What is an FVF Credit request?

A. An FVF is the Fee paid by a seller to ebay for the completion of the auction. When a buyer doesn't pay we contact ebay for a refund of those fees.

I just paid for my item will you please leave me feedback after you ship my item?

A. We will be happy to leave you appropriate feedback once we receive feedback from you. However since we do process a large # of payments we have set up all of our positive feedback with an automated system that leaves it for you once positive feedback has been received from you.

How do I know that these shoes are real Nikes and not fakes?

A. We pride ourselves in providing you with authentic Nike footwear. You can tell the items are real in several ways. 1. The Nike swoosh is patented by Nike. 2. we include the style # used by Nike in all our listings and 3. Our feedback proves the rest please click here to view our feedback page.

These are my favorite pair of shoes do you have another pair in a larger size?

A. Please go to our ebay store to view all the items we currently have available at www.ebaystores.com/shoeboxsavings