What makes Ski Universe infinitely better?

Extended Warranty: 1 year guarantee against manufacturer's defects
In addition to our 30-day refund policy, we offer an unprecedented 1 year guarantee against manufacturer's defects. The extended warranty does not include damage due to normal wear and tear, misuse, or abuse of equipment (terrain parks, cliff-jumping, etc.). All refunds/ exchanges are subject to approval. The customer is responsible for the cost of shipping for equipment evaluation.

Feedback Rating: 100% Positive feedback rating since 2004.
Our feedback rating continues to climb steadily due to our dedication to finding quality gear and delivering it as efficiently and professionally as possible.

Reliability: Since 1999; over 30,000 successful transactions
We conduct ourselves in business no differently than we do in our personal friendships: with honesty and integrity. We make every effort to represent our equipment objectively, answer emails timely, and handle any complications to your satisfaction.

Shipping: Skis ship same or next business day upon receipt of payment
FedEx guarantees delivery of your package within 5 business days. You can track your package at fedex.com using the tracking number that is emailed to you the evening it ships out. Please note that bank checks and eChecks do not ship until funds clear.Packaging: We purchase custom-made corrugated cardboard boxes (70% post-consumer material) and buffer the ends with newsprint for safe shipping

Condition: We comb the planet for ski sources who maintain their fleet with pride
Resale of used ski equipment is a difficult business, when one considers that the condition of skis can vary greatly depending on factors such as resort location and terrain, snow pack from season to season, and quality of ski maintenance throughout the season. For these reasons, we’ve traveled as far as Europe in search of the very best quality demos. After over 9 years of purchasing high end demo skis, we realize the value in paying more for well cared-for equipment. The payoff is that we can expect our skis to arrive in above-average to excellent condition, the vast majority of which are free of any repairs whatsoever.

Shipping Information


We offer free economy shipping to lower 48 states! For more information on a particular item or for shipping to other destinations, please visit that item's auction page.

*Always provide a physical shipping address to avoid a complete meltdown of our well-greased shipping system.

International orders: All International Customs forms are completed electronically; items are declared as merchandise and values are declared at final sales price, without exception. All taxes and duties are the responsibility of the buyer. Please use the shipping calculator found on each item page for carrier, service, and rates.

Shipping Schedules

Peak Season (early November through the end of March):
Packages ship daily Monday through Friday

Late or Off-Season (April through October):
Packages ship every Monday, Wednesday, and Friday

This schedule guarantees that your package will ship the same or next business day during peak season, and within 2 business days during the remainder of the year.

Scenario: You placed your order between Friday 10:00 am and the following Monday 10:00 am, your package ships on Monday.

FedEx Shipping Schedules

Please review the FedEx Ground Estimated Delivery Times for your area. A business day does not include Saturdays, Sundays, holidays, or the day the package is collected (shipping day).
Example: Your package is shipped on Monday to an address within the 2 Day delivery area; your package would arrive on Wednesday, the second business day after the ship date.

The following information is updated annually at:
http://www.fedex.com/us/services/holidayschedule.html

FedEx Ground, Home Delivery, & Express holidays:

1. New Year’s Day
2. Memorial Day
3. Independence Day
4. Labor Day
5. Thanksgiving Day
6. Christmas Day

FedEx Home Delivery includes additional holidays:

1. New Year’s Eve
2. Christmas Eve

Please note that Ground delivery estimates are not guaranteed, whereas FedEx does guarantee Express shipments within 2 days. FedEx Ground estimated delivery times may be slightly delayed during the holiday season, however, we have found this to be the exception.

Tracking

Tracking is available for FedEx Ground/ Express packages only. Your tracking number is contained within the shipping notification email (Subject: Your item has been shipped for Item #) in your inbox (or junk mail folder).

To track your package, simply input your tracking number at: http://www.fedex.com/Tracking?link=1&cntry_code=us&lid=//Track//Pack+Track+Corp

Insurance

All shipments are 100% insured during transit only; it is now standard carrier practice for packages to be left at the delivery address even in the absence of the recipient, so please arrange to receive your package.
*We welcome you to leave instructions for package placement (i.e. behind the gate) for the carrier in the notes section of your payment. We print this note in large, red letters on your label, but barring that cannot guarantee the follow-through on the carrier’s part.

Why do you request a phone number?

We’d like the option of calling when:
Payment failed for one reason or another…
The carrier can’t find your house in a blizzard…
Shipping address is not recognized by program…
We’d like your permission to upgrade your product because we miscounted our inventory…
In other words, we use your phone number only for the purpose of faster shipment and delivery. Nothing else; we promise.

Can I arrange for local pickup or exchanges?

No, as our warehouse is not staffed for this purpose.
Please take advantage of our great shipping rate- free!

• PayPal credit
  • Visa, Mastercard, American Express, and Discover cards
  • immediate clearance
• PayPal account balance
  • immediate clearance
• PayPal eChecks
  • delayed clearance - usually 4 business days
• Credit cards
  • Visa, Mastercard, American Express, and Discover cards
  • immediate clearance
• Cashier's checks/ Money orders
  • payable to Ski Universe

30-day money-back guarantee

• Items that are returned in original condition and postmarked within 30 days of receipt of shipment will be refunded or replaced (when possible) per your request
  • Shipping charges
    • All associated, reasonable shipping charges will be refunded to you in the event that we are found negligent.
    • All associated shipping charges are the buyer's responsibility in the case of manufacturer's defect, or buyer's mistake.
  • All payments are refunded in the form in which they are received.

To submit a return, please print this form and include it with your item: RETURN INSTRUCTIONS

1 Year guarantee against manufacturer's defects.

• Extended warranty does not cover normal wear and tear or damage due to misuse or abuse of equipment
• Terrain park features, cliff jumping, etc. are considered abuse in this instance
• All refunds / exchanges are subject to approval
• All associated shipping charges are the responsibility of buyer

To submit a warranty, please print this form and include it with your item: WARRANTY INSTRUCTIONS

• Email correspondence allows us to better accommodate you in many ways:
  • We can access multiple methods of identification so that we are clear on all the whose-its and whats-its associated with your inquiry, and
    
  • We can review any prior correspondence so we don't bore you by repeating ourselves.
    
• That being said, please direct all inquiries to awesome customers click here.