What shipping choices do you offer?
We offer many choices with regard to shipping.
UPS: Services include regular ground, Next Day Air, 2 Day Air, 3 Day Air, International Express
US Mail: First Class, Priority Mail, Overnight
International: Air Mail, Surface Mail, UPS Worldwide Express, UPS Worldwide Expedited

How fast do you process orders and how long does delivery take?
We process all credit card orders placed Monday through Friday within 24 hours. Orders placed over the weekend are normally processed first thing Monday morning. Money orders receive same day shipping, checks may require a 7-10 day holding period.

Delivery times vary depending on how close you live to us (we are in New York) and the type of shipping you choose. Normal delivery times are 2-7 business days in the U.S. and 3-14 days for international orders.

Do you accept international orders?
We gladly accept orders from around the world! We've been selling internationally for over 20 years and are very familiar with the special handling your order requires, unlike others who are just starting out with wordwide shipping.

How will my items be packaged to assure they arrive safely??
All single cards are put into sleeves, then a top load and finally into a poly team set bag to assure they don't get loose in transit.

Complete Hand Collated Sets are packed securely in set boxes so the cards don't move around during transit. Factory sets are still sealed in their original packaging and are well protected.

The orders are then placed into bubble envelopes or heavy shipping boxes and packed with protective materials when needed. We can't stop your UPS driver or mailman from dropping, kicking or sitting on packages but we make sure they can't damage the cards inside!

What makes our web site  SMCCI.com   different from other sites?
What seperates us from all of the other card sites is selection and service. We have a large inventory of Complete Sets from all 4 major sports and a tremendous selection of rookie, autographed and game used memorabilia inserts for most star players. We add new sets and cards on a daily basis so there is always something new to look at. While most other sites are updated once a week at best, our site is REAL-TIME inventory enabled. You'll never have to ask "is it in stock" with our site! We have many other unique features such as order tracking, "player + set watches", "email a friend", layaways and more.

How often is SMCCI.com updated???
EVERY minute of every day! Our site is real-time inventory enabled and instantly changes the listings as a new card or set comes in or a one of a kind item is sold!

For example: If you see an item on our web site marked as "1 left" or individually numbered 3/100, or 5/50 etc. we do have just that one. If you order it the item is immediately removed from the listings. We are always asked..."I saw this card yesterday and wanted to buy it today, where did it go??" If you see an item you'd really like to have grab it before someone else beats you to it!

What is a "Player/Set Watch" and how can I find newly added inventory without searching the whole site?
Perhaps the most unique feature we offer is our "Player + Set Watches". Here's how it works: If you are interested in Derek Jeter cards for example, sign up for him under our "Player Watch". The next time you visit our home page the 5 newest Jeter's will appear on the screen, no need to scroll through the site to see what's new! If you visit the site frequently you'll have an opportunity to buy the new arrivals before others even see them in our catalog! You'll also receive complete email catalogs every 4 to 6 weeks for the players and sets you've signed up for. This is a great way to keep track of all of the new releases and "closeout specials" we offer. You can add/remove players or set types at any time simply by changing your options with the My SMCCI feature.

What condition are the cards and sets in? Refunds/Exchanges???
All of our hand collated sets are Guaranteed to be complete and in NM/Mint+ condition as they have been since we started selling cards back in 1986. All factory sets are still sealed in their original wrappings.

All of our rookie and insert cards are Guaranteed to be clean, have 4 sharp corners, 60/40 or better centering (most newer issues are 55/45+, many have no "centering" in their design at all these days) and that "fresh from the pack" look!! In fact most of them are pulled right from packs and inserted into protective holders.

If you are unhappy with an item for any reason just email or call within 14 days of receipt of the package. We'll replace the items in question as quickly as possible. We very rarely encounter the need to but if we can't satisfy your concerns a refund or exchange can be made.

We've been awarded Krause Publications "10 Year Customer Service Award" for our service to Tuff Stuff Magazine subscribers and our strong Ebay feedback rating shows you can order with confidence that your cards will arrive quickly and in the condition you expect.

Do you buy cards from dealers and collectors?
We are always buying sets, rookies, autographed and game used inserts. If you'd like to receive our buy list please email info@smcci.com You can add/remove your name from the buy mailings at any time!

My question wasn't answered......
Please feel free to email us at info@smcci.com with any other questions and we'll respond shortly! Thank you very much for your time!  Mike DeLuca--SMCCI 

Fax: 631-980-7958
Hours: Monday to Friday 10 to 9 Eastern