About Us
Hello, welcome to our About-Me page on e-bay
We are a supplier of pet safety products, mainly focused on products from Petsafe.
We have both been in sales and marketing at major semiconductor companies for some 20 years and this just seems a naturally step for the both of us.
We are the owners of Airedale terriers and are currently fostering for the Airedale rescue organization.
Thanks for visiting our site and be sure to come back for an update.
Mike and Sande
smd_retail@bigfoot.com
http://stores.ebay.com/smdretailservices
General Sales Policies for Petsafe Products
Sales Tax: A sales tax will be applied on item shipping to the following states: FL 7.0%; AZ 8.1%.
Payment: Payment must be made within 7 days of Auction end. If payment is not made and buyer has not contacted me with a valid reason for non-payment, I reserve the right to relist the item. No item will be shipped until it is paid for.
Paypal is my preferred method of payment. I accept cash or major credit cards through Paypal.
Money Order and Cashiers Checks will be accepted, your order will not be processed and no items will ship until the checks have cleared. I do not accept personal checks due to their rubbery nature.
I also accept payment via BidPay. Bidpay charges for use of their service, please make sure you understand their fees before you use them. These fees are charged directly by Bidpay and not by me and therefore I am not responsible for them. Bidpay will allow you to pay for your item with a major credit card if you do not want to use the Paypal system.
Shipping: Allow up to 48hrs (2 business days) for shipping all UPS Ground orders, I will send you 2 emails, one confirming your order and a second with your shipping details and UPS's estimated delivery date.
Please contact me if you need expedited shipping. UPS offers Next Day Air, Second Day Air and 3-Day Select. There is an additional charge for these services and I will bill seperately for the extra amount.
Item will ship to the lower 48 contiguous states of the USA only. If you are not in the lower 48 contiguous states of the USA please DO NOT BID.
UPS does not ship to APO, FPO or PO Boxes. If you have a PO Box, please supply an alternate shipping address. If you have an APO or FPO address, please DO NOT BID, I am unable to ship to an APO or FPO address.
Returns: Items may be returned within 45 days for a full refund excluding shipping charges. I stand by all products that I sell and if not completely satisfied I will refund. If you have any questions regarding returns outside of the 45 day window, please contact me before bidding on the item. Buyer is responsible for return shipping charges.
Items displaying excessive wear are not eligible for a refund. Wire that has been removed from the spool and/or placed in the ground and flags that are rusted or have been used are examples of items displaying excessive wear.
Buyer must contact me first before returning any product so that I may supply you with the return address instructions. In order to expedite your return, please include a copy of the original packing slip with your return. A credit will be issued on return receipt of the package via your choice of either Paypal or a personal check. Please use the original packaging to return your items.
Warranty: All PetSafe products are covered by their full manufacturers warranty. PetSafe has a Lifetime Warranty on parts and one year on labor.
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