SterlingTEK Inc.
Dedicated to Bringing Great Products and Service to YOU Our Customers!
SterlingTEK is a family owned and run business dedicated to bringing our customers excellent service and value! We always do our best to treat you right. Please contact us if you ever have a problem with any of our products, and feel free to call us if you ever have any questions. We will even do our best to help you with our competitors products!
FEEDBACK: We love receiving
positive feedback and we use an automated program to return all feedback left
for us.
Our Address (For Checks, Money Orders, and Returns)
SterlingTEK 1090 Medpark Drive, Las Cruces NM. 88005
Our Email Address: help@sterlingtek.com
Our Toll Free Number: 1-877-742-1700
Business Hours: 9-5 M-F and Sat 9-12 Mountain Standard Time Please feel free to call us on off hours and leave a message, we will call you back!
MULTIPLE WINS: We will be happy to ship all of your wins
together for the same low shipping price of $6.99 in the USA, $8.99
internationally. Please pay for all of your wins together, and please let us know
the Ebay auction numbers if you are using Paypal or paying by check or money
order.. RETURNS: Please call us for instructions before returning any product. Normally there is no charge for returning an item to us. We want you to feel confident that you will be treated right. We do reserve the right though to charge a small return percentage (up to 15%) for items that are held more than 30 days. Out of more than 20,000 orders we have extended these privileges less than 20 times. Shipping Charges are not refundable If you ever feel that that you have not been treated right, please let us know we will do our best to make it right. EXCHANGES: WE GUARANTEE ALL OF OUR PRODUCTS FOR 1 YEAR from the date that your item was purchased, against defects in material, craftsmanship, or normal wear. WE WILL REPLACE PRODUCTS FREE OF CHARGE, with the same item or one of equal or greater value if they meet the conditions of this guarantee. IN ADDITION ALL MEMORY
CARDS ARE GUARANTEED FOR LIFE!, against defects in material, craftsmanship, and normal wear. RETURNED CHECKS: Returned checks are subject to a $30 fee. SHIPPING:
Shipping is flat rate $6.99 (ONLY $6.99 for
1 or 100 items!), for as many items as you would like to put on a single invoice.
International orders are flat rate $8.99 worldwide!! Most orders are
shipped USPS priority mail, however some smaller and less costly items are
shipped first class, all international orders are shipped air mail. We will be
happy to Fedex you your package also (additional charges apply), but please call
us to request this service, 1-877-742-1700. For Multiple wins please see the
Multiple wins section. INTERNATIONAL ORDERS (NON USA): Due the the high incidence of credit card fraud from certain areas of the world, we may ask you to purchase your item with a service that we use know as bidpay, www.bidpay.com. We regret this state of affairs, but it keeps both us and you safe, please email us for details, or place your order and we will contact you if necessary. PRIVACY POLICY: We will never sell information about you to anyone period. We are planning to send out a monthly newsletter with coupons and deals, etc.. If you ever wish to be taken off this list, please reply
"remove" to the newsletter, you will be removed immediately!
Who We Are I founded Sterlingtek
in 1999, and my family quickly stepped in to give me a hand as things have
grown. We all take a turn at the phones from time to time so you may end up
talking with Wanda, Thelma, Tom, Chris, or one of our helpers. Please call us if
you need us we are always here to help. Sincerely, Chris Sterling Chenault
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