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Frequently Asked Questions (FAQ)
Q: Why was my auction terminated?
A: Most likely, your auction was removed from the Ebay website because it displayed unauthorized reproductions of copyrighted images owned by us or because it offered for sale counterfeit merchandise featuring one of our trademarks. We regularly monitor the Internet, including auction sites, in order to protect its intellectual property rights. We notify Ebay of auction listings containing unauthorized uses of our copyrights and trademarks and auction listings reasonably believed to offer for sale counterfeit merchandise. We will instruct Ebay to take the necessary steps to comply with its user policies, which include removing the auction from the any of the Ebay websites.
Q: Why was my auction singled out when there are other auctions on Ebay that infringe your intellectual property rights?
A: We work very hard to ensure that all unauthorized uses of its intellectual property are removed from the Ebay website. Given the high volume of merchandise for sale on Ebay, and the frequency of newly added auctions, it is difficult to identify and remove every counterfeit and unauthorized item.
Q: I scanned an image of your merchandise from your website and pasted the image onto my Ebay auction. Is this permissible?
A: No. Any unauthorized reproduction, display or distribution of our copyrighted images is illegal.
Q: If I purchased an authentic item of your merchandise, can I re-sell the item on Ebay?
A: Yes. It is legal to re-sell a genuine item that you purchased, in its original, unaltered form. Nevertheless, it is impermissible to use any of our copyrighted photographs to promote the sale of the item. In addition, you cannot use any of our trademarks and logos to make your auction more appealing. You are prohibited from producing an unauthorized copy of the legitimate merchandise and offering it for sale.
Q: Can I list an item if I expressly say that it is NOT GENUINE, FAKE,or a COPY
A: No. A disclaimer regarding the authenticity of goods does not relieve a seller from liability for the manufacture, distribution and/or sale of unlicensed, counterfeit goods. Such activity is criminal and may subject you to the payment of monetary fines and imprisonment.
Q: Can I use your logo or other logos or properties owned by you to create homemade products such as clothing or mugs ect?
A: No. Only we and any of our licensees may use our trademarks and copyrighted material in connection with the manufacture, offer for sale, and/or sale of goods or services. Therefore, any sale and/or offer for sale of such homemade products are illegal.
Q: What if I did not realize that I was infringing your intellectual property rights?
A: Lack of intent will not relieve an infringer from liability under UK copyright or trademark laws. You have a responsibility to ensure that your actions do not violate someone else intellectual property rights. Before commencing an eBay auction, you must take affirmative steps to ensure that your auction does not violate the rights of any copyright or trademark owner.
Q: How can I determine whether an item for sale on Ebay is authentic SG/GD merchandise?
A: The only way to determine whether you are purchasing our authentic merchandise is to purchase the goods directly from us either from our Ebay site or our website www.storm-graphics.com.
Q: Can you verify the authenticity claims of merchandise for sale on Ebay?
A: We cannot guarantee the authenticity of any items for sale on eBay. Similarly, we cannot compensate an unsatisfied buyer who purchased counterfeit merchandise from an Ebay seller who made false claims of authenticity, nor can we replace the counterfeit merchandise with genuine merchandise. If you believe that an eBay member is selling counterfeit merchandise, you may send an email to mail@storm-graphics.com (note, use in the address and make it all one word before sending) identifying the eBay seller ID and/or the auction number in question for us to review the listing.
Q: How do I communicate with your VeRO representative?
A: Because of the amount of spam we receive, it is best that you type in the subject line of your email SG VeRO.This will ensure a quick and timely response from our representatives. Due to the amount of incoming spam, emails that do not include a subject header will not be read. Further, when replying to our email, it is necessary that you include the original thread so that we can track the issue. Emails that don’t include the thread will not be replied to, because it virtually impossible to maintain hundreds of email conversations without the benefit of the context that the thread supplies.
Additionally, please remember to include your eBay username in any correspondence - without this information we won't be able to answer your questions because once an auction is cancelled it is no longer viewable.
If you have further questions, please feel free to email us : mail@storm-graphics.com
Q: Where can I buy your authentic products?
A: You can buy any of our authentic Storm Graphics and geardepot products at our website or from our Ebay Store | 
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