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| Doing Business with Summit Racing
Equipment:
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| Fast,
Friendly Service. Low, Low Prices.
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Our goal, on and off of eBay, is to provide you with 5-star service. If there is anything that you feel falls
short of a 5-star rating, please feel free to contact us and we will fix it. Our phone numbers are listed below, or feel free to contact us via email at
ebaysales@summitracing.com.
For over 35 years, Summit Racing Equipment has been the leader in high performance, offering a huge
selection of parts for virtually everyone from racers to street rodders,
musclecar enthusiasts, off-roaders, and sport compact fans. We do business
based on a simple formula: give our customers the parts they want at a
fair price, ship those parts fast, and then back them with the best customer
service on the planet.
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| Ordering your parts
from Summit Racing Equipment—and asking questions, returning parts, or
checking on an order—is easy. We have toll-free Order Line and Customer
Service numbers staffed by friendly, knowledgeable people who will help
make your Summit Racing Equipment experience a pleasant one.
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| And we back
that up with our Handshake
Guarantee: If you’re not satisfied with
our products or our service, we’ll refund your money—no ifs, ands, or
buts. Just return any new or unused part within 90 days of the shipping
date and we’ll refund the purchase price. Shipping charges are
non-refundable. We cannot accept returns on custom-ordered parts. Videos
and software cannot be returned once
opened.
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| Telephone: 1-800-230-3030 or
1-330-630-3030
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| Customer Service Line: 1-800-517-1035
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| Use the Customer Service Line for questions about an
order you have placed or received, or about returning an order. The line
is open 24 hours a day, 7 days a week.
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| Tech Line: 1-330-630-0240
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| The Tech Line is for
questions about part installations or applications. The line is open from 9
am to 9 pm EST, Monday through Friday. Please have all pertinent
information about your vehicle ready when you call.
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| Order Status Hotline: 1-330-630-0220
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| This computerized
service is for checking the status of your order. The Hotline is open
24 hours a day, 7 days a week. A touch-tone phone is required.
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| Applications:
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| If you have any questions about
whether a part will fit your vehicle, please send an email to
ebaysales@summitracing.com.
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- Some parts are not legal for sale or use in California
on any pollution controlled motor vehicles. Please be sure to check your local laws and ask
all questions prior to bidding. When you bid, you are obligating yourself to auction in the
event that you win.
- Tax charges will apply to purchases made by residents
of Ohio, Georgia, and Nevada. A non-refundable handling charge per order will be charged
to cover order processing and packaging.
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| Shipping:
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Summit charges a one-time
delivery fee per order. Summit’s delivery fee
is one of the lowest in the industry.
Please consult the Delivery Fee table within each listing for
detailed cost.
When you buy more than one item, you will only be charged a single
delivery fee when you complete a single checkout for all of your items purchased. Here is an
example: Hit the Buy It Now button on three different items we have for sale. Go to the
Pay Now button or visit the Checkout link in any one of the emails you get, and all three
items will be in your cart. Hit the Checkout button and follow the instructions.
We offer fast shipping on parts deliverable by ground service in the continental
U.S. (excluding oversize parts and parts over the 150 lb. weight limit). Products that are
shipped in the continental U.S. are shipped by UPS or Federal Express at our
discretion.
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| Payment:
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| Our Summit Racing Equipment eBay Store will accept payment
from PayPal, Visa, MasterCard and American Express. All payments are expected
within 7 days after the auction is closed.
We reserve the right to file a Non-Paying Bidder Alert if payment is not received within 7 days after the
auction ends.
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- The Summit Racing Equipment eBay Store will not accept
Summit Racing Equipment Gift Cards or Summit Racing Equipment SpeedCard/CarCareOne as forms of payment for
any products
purchased on this site.
- Customers wishing to purchase products from the Summit
Racing Equipment eBay store by any other form of payment may do so by calling 1-800-230-3030
for further information and details.
- The Summit Racing Equipment Beat-a-Price Guarantee
does not apply to our Summit Racing Equipment eBay store. All products will ship once payment
is received and confirmed. A confirmation email will be sent to you once your items
are shipped.
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| How to Return an Item:
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- Return the part in the original box with the invoice number marked on the
outside.
- Include the completed exchange/return form with your return.
- All returns must be sent prepaid—no collect shipments will be accepted.
Insure the returned part for its full value to protect yourself against loss.
- We strongly suggest that you ship by United Parcel Ground Service
(UPS), Federal Express Ground Service, or U.S. Mail.
- If you ship by truck, you must call us before
shipping.
- No bus shipments accepted. All foreign returns
must be authorized in advance.
- All customers should return orders to:
| Returns Dept., Summit Racing
Equipment
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| 1200 Southeast Ave.
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| Tallmadge, OH 44278
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- We cannot accept returns on custom-ordered parts.
- Please call our Customer Service Line at 1-800-517-1035 with any questions on your
return.
- Note: Due to increased UPS costs, we are no longer offering UPS
Call Tag service.
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| Product Warranties and Return Policy:
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| Most parts are warranted by the
manufacturer, usually for 90 days from the date of purchase, unless
specified otherwise. All warranties are included with your
order.
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| Parts used for racing or competition are warranted against
manufacturers’ defects only. They are not warranted for wear or breakage
under any other circumstance.
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| If you are returning electrical parts for warranty consideration, please call
Customer Service before you ship them. Some manufacturers require that the
parts be sent directly to them.
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| Any part which, in our opinion,
shows evidence of being used or installed contrary to the manufacturer’s
instructions and/or subjected to improper handling, packaging, or
shipping by the customer will not be eligible for exchange, refund, or
warranty consideration. We reserve the right to charge a restocking fee
or refuse any exceptions.
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| We cannot accept returns on
custom-ordered parts. Videos and software cannot be returned for a refund
once opened.
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| Our Liability:
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| Summit Racing
Equipment’s liability for losses or damages, regardless of the circumstances,
is limited to a full refund of the purchase price, or at our
option, repair or replacement of the part(s). Summit Racing Equipment shall not be
liable for any consequential or incidental damages. Some states do not allow
the exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you. Errors in description, photography, or typographical errors are subject to
correction.
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Thank You for purchasing from
Summit Racing Equipment!
We appreciate your business.
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