Our alliance of
partnerships gives Superior
Nutraceuticals exceptionally good access to
unique nutritional ingredients directly from the most reputable and carefully
screened suppliers in the industry. We specialize in sport and fitness
nutraceuticals as well as concentrated and standardized botanical extracts,
herbal powders, and an ever-expanding range of clinically-supported branded
ingredients.
The staff at Superior
Nutraceuticals is dedicated to quality
control, scientific documentation and most importantly real world results. Our
staff is knowledgeable about the products we provide and we recognize and serve
the needs of our customers. We proudly offer superior products at competitive
prices.
Our customer base started
as a small, tight knit community from our main website and has grown to 10,000 customers primarily from
word of mouth. We keep our costs down with very little advertising, relying
mostly on referrals. We like it that way. Ebay accounts for about 10% of our
overall business, most comes from our website, but we take our ebay business
serious which is reflected in our outstanding feedback scores.
We are best known for the
quality of the raw materials used in our products. The size of our company while
growing still allows us to keep the freshest products available. We turnover
product every 30-90 days, so our products are not sitting on in warehouses, then
store shelves for months and years at a time. Unlike many manufacturers
seeking the cheapest product they can find, we seek out the highest quality and
most potent forms first and foremost. We're very funny about this aspect of raw
material selection. We are very loyal to the few suppliers we use and while our
single purchase quantities are not as massive as some of the more well known
brand names we are ordering new material each 30, 60 and 90 days like clock
work.
We had strived early on to
maintain availability of Certificate of Analysis for each product online,
however with our frequency of turnover and the growing number of products we
have found it a full time job to plug these documents into our web site and ebay
listings. We do keep files of the C of A's with each new order, so please ask if
you have the need for viewing them.
Regarding our service, we are also known for our
blazingly fast shipping. All orders ship within 24 hours, often times same day.
If for any reason an order doesn't ship within 24hours you are made known about
it. Luckily this happens very rarely. Though again with our turnover a large
purchase of one single item could cause delays. However in since 2003 we have
never had a product delayed more than 7 days to the customer. Our return policy
is on a per order basis. And since 2003 and 10,000 orders we have only had 1
request for a return and only had to offer 1 refund. We are not sure why because
we didn't ask. Again we are 90-95% referral we have a VERY loyal base we like
the tight knit relationships with our customers.
Ordering from us you agree
and are opting in to be added to our mailing list. We DON'T spam and only
send out email updates once per month at most. At the time of ordering or upon
our first email to you, you have the option to be removed. We can manually remove you with a
simple request. We mention this because while most individuals welcomes our
infrequent updates, there are those that do not. We will often use what methods
we have to followup with you, sometimes this is the email you have provided,
your ebay user ID, and in some cases your paypal email address. We do good, professional business, and we keep our customers well informed
on any updates to our product line and updated as to the status of their orders.
We also have a subscribers list solely for our ebay customers. You are welcome
to be added to that. We rarely send out emails or updates enmasse when we do
it's some major changes, specials, or pertinent information.
If you have never made use
of our products we welcome you, and look forward to a long term relationship.
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