Welcome to SuZiaiN UK - Ebay "about seller" information page. Our business information is further below.  This first section provides some important questions and answers on feet, some information you may already know but I hope you still find it useful. We provide accurate fitting measurements on all our footwear items and are now including our own footwear fitting guide on new listings, an essential tool for purchasing correctly fitting & comfortable footwear, without having the benefit of trying an item on prior to purchase. To maximise purchase of correct and comfortable footwear from our listings just follow our foot measuring guide.       CHILDRENS INFORMATION Questions - Answered: Q1. How often do I need to change my child’s shoes? How often you need to change your child’s shoes depends on the child and their age. On average children’s feet grow at two sizes per year in the first four years of life and one size per year thereafter until growth is complete. However, a child’s foot may not grow for a considerable period of time and then grow several sizes in a relatively short period. To ensure that shoes still fit properly for length and width a trained shoe fitter should check them every eight weeks. You may do this more frequently if you are aware that they are actively growing in height. In general, the main period of accelerated growth for in girls is between eight and 13 years with the peak rate at approximately 12 years of age. In boys this is slightly later between 10.5 and 16 years with the peak rate at approximately 14 years. This corresponds with puberty.   Q2. How can I check that my child’s shoes fit properly? This is best done by the shop where the shoes were bought, ideally by a trained shoe fitter who will also measure the feet. Some retailers will keep a note of the foot size and fitting or provide you with your own record card. An easy way to check the length yourself is to cut a strip of paper that is the same length as the inside of the shoe. Place this against the skirting board and get the child to stand on it. Measure the distance between the longest toe and the end of the piece of paper. A newly fitted shoe will be approximately 12 – 16 mm longer than the longest toe to allow for growth and the foot elongating when walking. Shoes that are only 5mm longer should be regarded as too short and replaced.   Q3. Should my child wear the same shoes everyday? Not everyone is able to afford several pairs of everyday shoes for their child. Ideally, different shoes should be worn on alternate days to allow the shoe to dry out, as children’s feet can be particularly sweaty. Wearing damp shoes all the time can make the child more prone to athlete’s foot and verrucae.   Q4. Are plimsolls advisable? Plimsolls are ideal for the purpose for which they were designed – as a flexible gym shoe worn for short periods. They should not be worn for long periods every day (as is the practice in many primary schools and left in shoe bags overnight where they sweat from the previous day does not dry out). They do not come in half sizes and width fittings and it is rare to hear of any that are fitted by a trained shoe fitter. The soling material tends to encourage the foot to sweat that makes it more prone to athlete’s foot and verrucae infections. Very young children (primary 5) are often encouraged to wear slip-on plimsolls, as they cannot tie their laces. This may result in toe deformities.   Q5. Can a young child tell if her shoes hurt? Children tend to adapt to what they regard as normal and accept it. Peer group pressure and the dictates of fashion may also stop a child complaining. This is why skilled shoe fitting and regular checks are so important particularly with very young children.   Q6. What socks are best? Firstly the sock should fit and be the same size as the shoe. One hundred per cent cotton is best particularly if the child has skin problems. Most cotton socks contain a small percentage of nylon. A 50 per cent wool/50 per cent mix is also very good. Avoid 100 per cent nylon socks as they will make the foot sweat and do not absorb moisture. Some modern walking socks have a wicking effect and when used with footwear with a Gore-Tex lining keep the foot dry. They are usually made from modern synthetic fibres but can be expensive.   Q7. Do trainers need to be fitted? Fitted trainers are best but not always possible. Remember that many trainers are designed for particular sporting activities and may not be suitable for regular every day wear. Children often pick trainers due to peer group pressure and fashion trends to wear the right label.   Q8. Are there any warning signs I should look for when I check my child’s feet? Yes. These can be broken down into four main areas. These are skin, nails, deformities and posture. Skin – look for areas of redness and rashes particularly between the toes, in the arches and below the ankle bones indicating athlete’s foot, particularly if they are itchy. Look for red marks and/or blisters at the back of the heel and on the tops of the small joints of the toes indicating ill-fitting shoes. Raised and painful hard masses on the soles of the feet may indicate a verruca. Nails – any inflammation around the nails should be taken seriously as it may indicate infection. Any discolouration of the toenails should be checked by your podiatrist. Deformities - Toes should always be straight in line with the foot and not drawn back or curled. The fifth toe may tuck under the fourth slightly and the fourth under the third toe but the big toe should also be straight. Posture – If the feet appear to be excessively turned in or out or the arch looks very flat, particularly if the child complains of pain, the advice of your registered podiatrist should be sought.   CLOTHING  When purchasing any item of clothing, buyers should be aware of shrinkage rate which the standard acceptable rate is roughly 6%. Good quality items have generally gone through various washing processes, hence further washing shrinkage rate is minimised, but many cheaper clothing items do not go through the same processes, which is one reason why they are cheaper. It is a good idea to ask retailers what the shinkage rate is on an item, if they are good at their job and really care about you as a long term customer then they should be knowledgable about such things and be able to tell you so that you can better judge purchase of correct sizing. An item may fit perfectly in a shop, but once it has been washed a couple of times you don't want it to look like you have put on a stone in weight. I myself have been very disappointed on many occassions and now keep away from some high street brands due to items being made useless from over shrinkage. If an item does shrink by an excessive amount then I personally would state unacceptability to the shop and demand a full refund and if it was refused then I have previously suggested that I would stand outside the shop with the item and explain the situation to potential customers entering the shop. This has resulted in the shop refunding payment for the item which I have then used to purchase a replacment item elsewhere. Careing for your clothing Always ensure you follow the washing instructions, especially regarding wash temperature, as just a slightly higher temperature can make a lot of difference and so can tumble drying which drys the fibers quickly and un-naturally. For those special favourite items it might be worth considering gentle hand washing and drying naturally on a hanger or laid flat on a suitable surface, depending on the material.   RE: VAT RATE CHANGE  We do not at present charge VAT as we are a new business and our operating levels are below that required for VAT registration, hence any VAT rate presently stated on any of our item pages is just for standardised purposes in preparation of becoming VAT registered and is not presently for collection and payment purposes.     PLEASE NOTE: Our one and only negative feedback is defamitory and untrue, we have taken action to have it removed but tho the defamitory/untrue comments have now been removed due to to Ebay policy the negative rating still stands.     IMPORTANT INTERNATIONAL POSTAGE/SHIPPING INFORMATION. Please NOTE: The Ebay system automatically and WRONGLY charges higher international postage/shipping charge for NON-EUROPEAN COMMUNITY country's.  We charge ALL the below stated country's at the LOWER EUROPEAN COMMUNITY postage/shipping rate. For the below country's, PLEASE check and verify the postage/shipping you have paid is correct, if it is not correct, we WILL refund any due difference. We will only do so BEFORE feedback is received * Albania, Andorra, Armenia, Austria (EU), Azerbaijan, Azores * Balearric Islands, Belarus, Belgium (EU), Bosnia-Herzegovina, Bulgaria (EU) * Canary Islands, Corsica, Croatia, Cyprus(EU), Czech Republic (EU) * Denmark (EU) * Estonia (EU) * Faroe Islands, Finland (EU), France (EU) * Georgia, Germany (EU), Gibraltar, Greece (EU), Greenland * Hungary (EU) * Iceland, Irish Republic (EU), Italy (EU) * Kazakhstan, Kirghizstan * Latvia (EU) Litchenstein, Lithuania (EU), Luxembourg (EU) * Macedonia (Former Yugoslav Rep of), Madeira, Malta (EU) * Netherlands (EU), Norway * Poland (EU), Portugal (EU) * Romania (EU), Russia * San Marino, Serbia, Slovak Republic (EU), Slovenia (EU), Spain (EU), Spitzbergen, Sweden (EU), Switzerland * Tajikistan, Turkey, Turkmenistan * Ukraine, Uzbekistan * Vatican City State

GENERAL FEET FACTS & QUESTIONS A study in 2008 by the American Orthopaedic Foot and Ankle Society found that 88 percent of women in the United States wear shoes that are too small and 55 percent have bunions. Bunions are nine times more common in women than men. The most common cause of bunions is the prolonged wearing of poorly fitting shoes. The fact that such a high percentage of USA women wear shoes that are too small, does suggest to me that manufacturers in UK/EU as well as USA, are much to blame for this problem via footwear that is not wide enough for the majority of average foot sizes. On all our listings we provide fitting measurments which to many people, the measurments will seem small. The reality is that normally, people would just purchase & wear the same footwear without a thought to the width size, hence the provision of our measurments does sometimes result in putting people off from purchasing, with fewer people buying our items. I would much rather provide our fitting measurements and not sell an item than to not provide them and sell footwear that may damage buyers feet.  Q1.How many steps does the average adult take a day? 4000 to 6000 steps a day and our feet carry us the equivalent of five times round the earth in an average lifetime.  Q2. What % of the adult population has a foot problem? Between 75% and 80% of the adult population have some form of foot problem.   Q3. Which part of the body has more sweat glands per square inch than anywhere else?. Our feet have 250,000, to be exact and the average pair gives off about half a pint of perspiration per day.   Q4 Why do women suffer more foot problems than men? An American study called "If the shoe fits, wear it" found that nine out of ten women are wearing shoes that are too small and, after the age of 60, some 70% of women will have osteoarthiritis problems in their feet.   Q5. What percentage of people think that their feet are the most unattractive part of their body? 20% Percent of people think their feet are the most unattractive part of their body?   Q6. As an adult I have always been a size 5 but why do I more and more have trouble finding size 5 footwear that fits? As you get older, your feet tend to spread, but few women get them measured after the age of 20. Foot problems most commonly appear in the 40s, 50s, and 60s following decades of persevering with poorly fitting footwear.   Q7 Why do women suffer more foot problems than men? An American study called "If the shoe fits, wear it" found that nine out of ten women are wearing shoes that are too small.   Q8 I often wear top brand trainers, surely they are good for my feet especially as they cost so much money? Ask yourself this, would you wear flippers every day to work or to socialise? The answer is no, first because it would look ridiculous and second because flippers are designed to be worn for a specific environment and use. Many trainers are ultimately designed for a physical sports wear environment and may not be suitable for everyday wear and use. If social expectations of mens and women's and childrens appearance and the sort of shoes that are "acceptable" changed, then there would be far fewer foot problems.   Q9 Why is it so important to look after your feet, no-one sees them most of the time? Many people just do not realise how important their feet are, they just see them as a hidden part of their body at the end of their legs, but feet provide most of us with our basic abilities to take part in life, whether it is getting to work, dancing, riding a bike, going for walks, going on holiday, the list is endless. Then there is the money side, feet provide most of us with our basic ability to travel to work and earn money, for basic living needs, cars, purchasing a house. Everyone ages, and with greater age, many physical abilities and capabilities are reduced anyway which is why it is so important to maintain and look after our bodies so that we can carry on doing and enjoying those things we love so much. Its hard to enjoy many things if you are either constantly in pain and discomfort from foot problems, or experience it while partaking in an activity,   Q10. Why don't manufacturers provide better fitting footwear? There are just so many different shapes and sizes of feet, that it would be uneconomical for manufacturers to provide such a large number of variant sized footwear.  There are some specialist manufacturers that do provide a range of width fittings and there are also handmade specialists who will produce personal correct fitted footwear. Ultimately it is the individuals responsibility to make a right decision in purchasing footwear.

 

IMPORTANT BUYERS INFORMATION

We have tried to provide as much relevent, important and helpful information as possible to ensure high and utmost service standards to ALL our customers and appreciate any feedback from customers to improve our business to you.

We do our utmost to avoid the need for unnecessary and costly customer returns by providing  unique and accurate maximum length and width footwear measurments and fitting guide on our item pages, as from own experience I know I can try on 10 different pairs of shoes and they will all fit differently. Manufacturers standardised sizing can vary excessively, be unreliable, and we think your time and money is precious and hard earned so should not be wasted. I have measured footwear from many major brands and know that a standardised size can sometimes differ by 2 to 3 whole sizes, ie I have measured size 7s that are the same size as some size 9s. Hence I do recommend our fitting measurments are used to ensure purchase of correct and comfort fitting of footwear.

 BUSINESS SELLER

We are a registered business, paying all relevent UK taxes and abiding by all relevent UK Laws.

Please checkout other sellers before buying and if they are not a registered business then ask them why. By purchasing from unregistered businesses you may be encouraging sellers to operate without contributing to and paying UK taxes, hence you may be subsidising illegal activity and benefits cheats.

Our registered address details are viewable right at the bottom of this page so it is easy to scroll right down to without searching.

 We are constantly adding new items so if you do not find something you like on this visit, please pay us another visit in the near future.

Theres nothing worse than choosing a great pair of shoes then being disappointed because they do not fit when you receive them.

We provide a unique service by accurately measuring the internal length and width of EVERY design in each standardised size, so that you can be sure of minimising wrong fitting and purchasing correct fitting. Everyone knows how standard shoe sizes vary and how unreliable they can be. Well now you DO NOT have to take a chance with internet/catalogue footwear purchases as we provide accurate measurments to maximise correct fitting. It only takes a few moments to follow fitting instructions and for repeat customers it's even easier if you keep a handy note of your TRUE size in your mobile phone or elsewhere.

It can save you disappointment, time and money wasted on returning wrong fitting items, also there is to consider re-packaging and re-delivery of returns and even further delivery of replacment which are all wasteful and harmful to the environment, as well as your pocket.

We provide our fitting measurment in centimetres and instruction, on EVERY item listing page, just below the UK/EUR standardised sizing.

We have some amazing price reductions, many at LESS than half the price you would pay on the high street and indoor shopping centres/malls.

OUR UK POSTAGE IS LOW & COSTS LESS THAN OUR TRUE POSTAGE/DISPATCH COSTS AND FOR 99.9% OF ITEMS IS LESS THAN WHAT ROYAL MAIL CHARGE US.

We weigh EVERY item so that you are ASSURED of lowest postage cost, and then we charge less than we pay, and unlike most other sellers we do not charge a higher flat postage fee. Why should you pay more than necessary or pay the same as 5KG in weight when your item may weigh even as low as 1KG or under .

We do also provide discounts on multiple purchases, just choose your items tell us what they are and we will provide you with even lower postage.

WE ONLY SELL 100% GENUINE ITEMS AS STATED IN DESCRIPTIONS

ALL our items have a 100% money back guarantee for brand authenticity ( we purchase from Pentland owned and supplied companies, Pentland holds sole liscensing rights to sell Lacoste. Lacoste/Kickers/Ted Bakers/Speedo/Kangaroos/Berghaus and many more are all part of the Pentland Group). Other items are sourced from other highly reputable UK retail and wholesale companies.

SuZiaiN UK  SELLER INFORMATION/TERMS/CONDITIONS

COMMUNICATION

Before purchase, buyers should read ALL item description information on each item page to ensure full item description and item condition understanding of what is being purchased and PLEASE follow our footwear fitting instructions to avoid uneccessary expense to customers of returning items that do not fit. All the information, terms and conditions provided on this page are important, and should be read before purchase. The information provided is for you, the buyers benefit.

Our registered business details and our dispatch/return address details are provided with every item purchased

To ensure good communication throughout your transaction this account is fully automated, and should send automated messages for:-

1. Invoice once item is purchased

2. Payment received

3. Item dispatched

4. Payment reminder after 7th due day

5. Feedback reminder- this account is automatically set to leave great positive feedback once it has been received and any outstanding issues have been resolved.

IF you do not receive any of the above messages when due could you please let us know, via original ebay item message facility, so that we can take it up with ebay as it is their automated system we pay for. Thank you.

PAYMENTS

Once you have purchased an item PLEASE immediately complete the Ebay checkout proceedure by clicking on "PAY NOW" and selecting your payment method. You will then have 7 days to complete payment.

PLEASE ENSURE you USE the Ebay checkout facility correctly, as if you incorrectly use it and mark payment as sent and then pay by Paypal, the Paypal payments DO NOT show up as paid on your ebay item, hence items can be severely delayed, which is NOT our fault. If you realise you have done this please let us know as soon as possible, inform us of the Paypal payment date and we will hurry along the dispatch for you.

1. Within the UK we accept Paypal, cheque, postal orders and credit card payments paid via Paypal, we do not accept credit card payments directly but they may be made via the Paypal system.

Cheques and postal orders should be made payable to:-   Suziain UK

For cheque and Postal Order payments, the Payee and address details are accessed by clicking on PAY NOW on the item won or invoice, and completing your choice of payment option immediately once an item is purchased,  postal payment should be sent to and received by us no later than 7 days after purchase.

Payments should be sent to our address in Doncaster ONLY, as per provided Payments/Returns address below. Returns and postal payments sent to our registered office CANNOT be accepted and WILL be returned with the sender having to pay unpaid return postage costs.

PLEASE ENSURE you include Your name and address, your Ebay ID name, and the purchased item number(s) with ALL cheques and postal orders AND  always include your return address on the back of the envelope.

UK Cheques take 5 FULL working days for funds to clear into our account from the stated date of banking,  funds may show as having left your account during the transfer period before it arrives into our account, but this is just part of the banking process so please do not think we have delayed the dispatch of your item.

Please note that due to fraud, crossed postal orders are treated as cheques and HAVE to be VERIFIED via our bank and can take 5 FULL working days to clear through bank processing system.

Uncrossed postal orders are safe and can be INSTANTLY cashed for QUICK dispatch as long as they are written out in the Payee's name which is :- Suziain UK BCO and sent to our Payments address, including ALL relevent item and customer information.

You WILL be informed via ebay contact message system when postal cheque payments have been received, our automated system will send a message once open postal orders have been marked as payment received on the day of receipt. The ebay system does not include a cheque pending clearance facility.

2. All other world wide payments are via Paypal ONLY. International buyers from outside of the European Community may be liable for customs charges for the item(s) they have purchased, so please be aware of any customs costs and local taxes you may have to pay to receive your item(s)

3. Before purchase, please ensure you can use and have access to one of the stipulated payment methods.

4. DO NOT purchase if you are in the process of setting up Paypal or other banking accounts or do not have current facilities or access to pay, only buyers who have legitimate accounts and use current payment facilities and methods as in 1 and 2 above may purchase items.

5. PAYING BY PAYPAL ECHEQUE.  I have never known a Paypal Echeque to clear in less than 9 FULL days , most take 10 days + (& some have taken upto 20 days) even though paypal stated clearance time is 7 to 9 days, hence this payment method WILL delay your item being dispatched, so please do not blame us for slow dispatch or leave detrimental ratings due to your own decision/choice of payment method. If you need an item urgently then please use a quick payment method.  

CONTACT US

1. If you need to contact us for ANY reason PLEASE ONLY contact using Ebay item messages by clicking on CONTACT SELLER on the item page and NOT by Email or phone.

 The ebay item messages facility provides PROTECTION for buyers AND sellers,  provides evidence for both parties as to what has been stated, hence is much safer and secure than other contact methods. 

WE do not open any Email messages due to serious threat of attatched viruses which we have previously encountered, hence will not put our business computer at risk of virus infection by opening unknown messages.

Ebay item messages are checked numerous times each day(not guaranteed during weekends/bank holidays/days stated on our ebay holiday settings) so any issues/questions are responded to regulary. This business has many functions to carry out hence instant replies are not always possible, ie. especially during daily dispatch times , but you can be assured that you WILL receive a response to your enquiry ASAP.

2. When contacting us about an item please ensure you provide the relevent item number fregarding your enquiry and your Ebay ID details and any other relevent transaction details, so that we may respond with greater efficiency.

3. On leaving feedback the Ebay information provided says-   If you are a buyer, contact your seller to try to resolve any issues before leaving neutral or negative Feedback. As is only reasonable just and fair, buyers of any  item from any seller should respectfully follow this advice. We do our utmost to provide excellent items and service but on very rare occassions something can go wrong. If it does then please contact us via the item purchased contact seller facility and we will do our best to resolve any issue to mutual satisfaction.

We take pride in our high communication standards with customers and look forward to receiving continued improved, great and wonderful feedback comments and high ratings. If we do not meet with 100% feedback ratings for communication, it is only respectful, decent and fair that you inform us why we do not, so that we can either respond to an Ebay system technical fault/other fault and/or improve our customer services.

DISPATCH

PLEASE be aware:-

1. That we dispatch items within 1 FULL working day (NOT including weekend/bank holidays) of received/cleared payment.

2. Delivery times depend on payment method AND chosen postal option, so if you want to ensure/increase speed of delivery please choose a faster postage option and faster payment method. For your peace of mind, increased safe and speedy arrival ALL ITEMS are sent by recorded delivery including International shipping

3.Standard UK delivery is Royal Mail 2nd class, but due to OUR HIGH speed of dispatch MOST 2nd class items are received in 1 to 3 days, but this solely depends on Royal Mail, the area of delivery and at busy seasonal times, Royal Mail services are slower. We do sometimes upgrade items to 1st class at NO extra cost but this is done solely at our discretion, hence we WILL NOT upgrade free upon request, so please expect 2nd class delivery, unless otherwise paid for.

4. Royal Mails stated delivery times ARE NOT guaranteed, they are prefered delivery times, Royal Mail allow 15 days from due date of arrival (NOT DISPATCH DATE) before an item can be reported as missing. If you have not received an item 5 to 7 days AFTER receiving dispatch message PLEASE first and immediately contact your local Royal Mail parcels office as they may have it there as a failed delivery and if it IS NOT collected the item will be returned to us, upon which a further postage charge will be made for re-delivery, and the RE-delivery charge will be the FULL amount of Royal Mails charge and our handling costs. Royal Mail DO NOT always leave calling cards when delivery has been attempted, and in shared housing or some flats they can easily be lost so PLEASE be aware of impending delivery when you receive our automated dispatch message as we cannot and will not accept responsibility for failed deliveries and as such by purchasing your item you are agreeing to this and if necessary a second delivery charge which must be paid before re-delivery.

If there is a problem with delivery PLEASE complain to your local Royal Mail Parcels office and also to Royal Mails customer services as we are NOT responsible for their services, it is ONLY by doing this you will help to improve any faults/problems, but please also let us know.

5. PLEASE ENSURE you USE the ebay check out facility and correctly use it, as if you incorrectly use it, Paypal payments DO NOT always show up as paid on your ebay item, hence items can be severely delayed.

6. MANY big national sellers on ebay take LONGER to dispatch items than we do and that due to the carriers they use can also take much longer to arrive. Once payment has been received/cleared by us then items can arrive within 24 hours depending on postage option chosen and conditions, but most items are received within 1 to 3 days. In general our items can and DO arrive in less than half the time as per many larger sellers, but we can only be this quick if buyers, ebay, paypal and Royal Mail ensure their part does not incur faults, so please bear this in mind for late arrival on rare occassions. It is ONLY by customers complaining to Royal Mail directly that any faults or bad service can be improved and acted upon.

7. We dispatch ALL our items within 24 hours of received/cleared payment into our account (excluding UK bank holidays/weekends/stated holiday times as per Ebay shop holiday settings), via local post offices which provide us with excellent service. No matter how well this business does, we will continue to send many items via local post offices, as this helps to maintain their profitability and helps ensure they stay open to provide essential services for the local community.

8. FAILED DELIVERY. Our system is fully automated and sends customers a message to state that item(s) have been dispatched. Even before dispatch please be aware we dispatch VERY quickly and your item can, on some rare occassions, sometimes even arrive in LESS than 24 hours, so please ensure you have made arrangments for the delivery to be received.

If no-one is available to receive delivery Royal Mail should leave a calling card when delivery is attempted, but on occassions they do not or it may be misplaced or lost. If your item(s) has/have not arrived within 3 days of receiving dispatched message, please contact your local Royal Mail parcels office to enquire after your package, and then continue to contact them in 2 day intervals upto 7 days. PLEASE DO NOT contact us until AFTER 7 days of non delivery from dispatch message.

If  your package is returned to us due to failed delivery, on receipt we shall send you a message to state this and also state the reason that Royal Mail has marked/stated on the package. From the date we inform you of a failed delivery/returned  package we shall keep the item ready to be re-dispatched for 5 full working days, and then on the 6th day (unless otherwise agreed upon between the customer and us), if we have not been contacted and 2nd dispatch postage has not been received/cleared into our account, we will refund payment less our postage costs and any other associated refund of payment costs, ie our business cheques cost £0.65 each/or postal order charges/fees.

We do not accept any liability or costs associated with any lost, delayed, or returned package, but we will do our utmost to ensure that customers are compensated for any lost/missing item while in dispatch.

By purchasing and paying for an item, customers are bound by Royal Mails full terms and conditions during transit/shipping of their item as stated by Royal Mail . See -http://www.royalmail.com/portal/rm/content1?catId=400144&mediaId=400147 

We take pride in our speed of dispatch and the overall quickness that customers receive items and look forward to receiving continued, always improving, great and wonderful feedback comments and high ratings from customers.

RETURNS & EXCHANGES POLICY

We accept returns

Purely as a suggestion, instead of returning a wrong sized item you could save the wasted cost of outward & inward postage by seeing if anyone you know would like the item and purchase it from you, or even give it as a gift, this could save you MANY £££s , depending on item postage cost.

If there is a need to return an item, please first contact us for details from the Ebay item page you purchased the item and return it in a new unused saleable condition within 7 days of receiving it and include the item number, your name and your Ebay ID name so that we may process it as speedily as possible. Please also ensure that items are returned in the original box that was provided including any item packaging and that the box is packed and protected within a secure covering or mailing bag.

Returns and Payments Address:- Suziain UK,  249 Thorne Road, Doncaster,  DN2 5AR , England.

RETURNS ACCEPTANCE CONDITIONS AND PROCEEDURE CHECK LIST

On the the rare occassion when an item needs to be returned  please ensure:-

1. You have contacted us via the Ebay item page of purchase within 7 days of receipt of the item.

2. You fully understand and agree to any non-refundable postage/shipping costs.

3. The item is returned within 7 days from receipt in new unused condition in original box and secure packaging cover/mailing bag, (please do not destroy original box by sending it wrapped in parcel tape)  and is received by us within 14 days (many sellers state 7 days)

4. The package is correctly addressed to the above returns address and your full return address is on the back (for your returns security & Royal Mails benefit).

5. Your real name, Ebay ID name, and Ebay item number  are included ( for your and our benefit of speedy processing items and refunds), and that you state the reason for the return, ie. DOES NOT FIT, FAULTY, WRONG ORDER, WRONG COLOUR, WRONG SIZE, WRONG SHOES and please kindly add any comments you may have.

6.The item is returned by the lowest priced recorded delivery (for your benefit of security and ours as we cannot refund for unreceived items and it would be senders responsibility to claim compensation from Royal Mail). Postage unpaid for returns will not be accepted and items not mailed to our returns address cannot be accepted.

7. You retain proof of postage, and recorded delivery receipts dated within 7 days of receipt of the item

8. Unfortunately no inward or outward delivery/postage/shipping charges are refundable unless the goods are faulty or were listed incorrectly by us.

Our return details are provided with items and also the address document on your item contains further item information so it is preferable that you keep these for a short period as on an extremely rare occassion a return may be required for various reasons

DO NOT RETURN ANY ITEM TO OUR REGISTERED ADDRESS AS WE DO NOT HAVE A RECEIVING FACILITY AND THE ITEM WILL BE RETURNED TO YOU. PLEASE RETURN ITEMS TO OUR DONCASTER ADDRESS ONLY

Please bear in mind that we are NOT responsible for any extremely rare defective item and that we also expect perfect items from manufacturers and suppliers. Even Rolls Royce or Jaguar/BMW/NIKE etc etc can have the odd item that does not meet with high standards. 

TERMS and CONDITIONS of purchasing any product from suziain-uk-bargain-clearance-outlet

Sorry to say we have to add conditions due to previous experience of receiving malicious and bad feedback from accounts with very low seller ratings and due to recent changes that give sellers no recourse without legal expense and much wasted time. As a business we take our responsibilities to customers very seriously, but as we all know from experience there are always a few who get away with bad, unfair and unjust behaviour, hence we have now had to include the below terms and conditions to meet the minority 2% to 3 % of not nice buyers/sellers, hence for 97% to 98% the below conditions have little or no effect or bearing.

The following terms and conditions apply to ALL purchases and prospective purchases from suziain-uk .

 1. If you have 4.3 or less than 4.3 in any of the Feedback seller ratings then do not purchase any item from suziain-uk .

2.  If you have 4.4 in two or more Feedback seller ratings then do not purchase any item from suziain-uk-bargain-clearance-outlet without contacting suziain-uk via item messages and gaining permission to purchase.

2a. If you have 4.6 or less than 4.6 in 2 or more feedback seller ratings then do not purchase unless you have been provided by Suziain UK , permission to do so.

3. If you have 4.5 in any two or more Feedback seller ratings then do not purchase any item from suziain-uk-bargain-clearance-outlet without contacting suziain-uk first  via item messages and gaining permission to purchase.

3a. If you have received  1 non payers strike within the last 30 days please contact us before purchase and do not purchase until we have given permission to do so.

3b. If you have received 3 or more non-payers strikes on your account throughout it's history then please contact us and do not purchase until we have given permission to do so.

3c. If your feedback score is below 98% then please contact us and do not purchase until we have given permission to do so.

4. By purchasing any item/product from suziain-uk, buyers are agreeing to abide by and follow to the full and completion ALL ebay advice and proceedures regarding purchasing and leaving feedback. Do not purchase any item/product from suziain-uk if you are not willing to follow to the full, mandatory completion of all stated Ebay advice and proceedures concerning purchasing and feedback. By purchasing any of our products you are agreeing to follow and complete all stated Ebay and Paypal advice, regulations and proceedures as stated on various parts of the Ebay site, and if you fail to do so you are in breach of suziain-uk-bargain-clearance-outlet conditions of purchase and may be liable to any or all legal expenses and costs incurred by suziain-uk for and of the process of having your purchase removed and invalidated.

5. Buyers accept suziain-uk measurments as stated and provided on items and do not purchase items/products on reliance of the stated standardised sizing which is often unreliable due to manufacturers not complying to international standardised sizing.

6. We take our business and customer services seriously by providing a unique measurment service, and due to variances/discrepancies in standardised sizing, and to save buyers/customers costly, wasteful and environmentally damaging returns we have taken positive action for the benefit of buyers, ourselves and the environment by measuring maximum length and width of EVERY footwear item design and size, and providing fitting instruction. Hence, it is the buyers responsibility to check and verify correct fitting of suziain-uk provided and stated item measurments before purchase.

7. Failure to meet any terms or conditions stated will result in a breach of suziain-uk  selling policy and at our discretion your purchase may be invalidated.

8. Buyers of suziain-uk items/products who do not meet the buyer/customer conditions as stated  above will be reported to Ebay for invalidation of any purchased item/product.  Payment received from invalidated purchases will be refunded only where due.

9. Any costs, legal or otherwise, accrued by suziain-uk due to the action(s) of buyers and as a result of them buying an item/product, whos purchase is invalidated and who are not entitled to purchase items/products from suziain-uk-bargain-clearance-outlet will be fully responsible for re-payment to suziain-uk of any such accrued costs.

Please remember that you do have legally binding statutory rights for ANY purchase on Ebay or  anywhere in the UK, which are unaffected by wrongful declarations made by ANY seller or retailer, but please remember that sellers also have legally binding rights.

From experience, most people I have dealt with on Ebay have been not just good, but great and much better than great, and appreciative of the lengths we go to provide excellent items and service, good prices and to correct any mistakes that we do occassionally make, and to ALL those people I would just like to say thank you for being you. 

Please check out our wonderful feedback comments, we look forward to also leaving you exceptional feedback.

We do our best to ensure successful and happy transactions, but being human we can make an exceptionally rare mistake and always do our utmost to rectify any problems, so if a problem does occur please let us know (using original ebay item message facility that relates to your purchase details) as soon as possible so we have the earliest opportunity of resolving it.

We will always strive to maintain high levels of service and provide customers with great products without ever being to big for our boots or shoes, as some companies get. I thank you for your custom and hope that we may merit your return as a customer in the future.

I hope the information provided has been useful

We wish ALL your purchases on ebay to be successful and happy experiences

Regards

IaiN

PP SuZiaiN UK

Please note that ALL terms,conditions and stated information may be liable to change without notice due to changes and requirments of Ebay/Paypal/regulations/UK and European laws/other associated services or ourselves. We will always strive to inform customers on our about me/about seller of any important information or changes. 

Registered  Address :- SuZiaiN UK BCO    148, Shephall Way, Stevenage, Herts. SG2 9RA United Kingdom

Payment Address:- SuZiaiN UK BCO    249, Thorne Road,  Doncaster, South Yorkshire. DN2 5AR