About AudioCave

Thank you for visiting AudioCave, a 100% Australian owned audio business dealing through our website at audiocave.com.au and through eBay.  We specialise in delivering Australian consumers with premium audio products combined with superior customer service and support.

We are the proud retail business that carries the exclusive AudioCave brand name. These high quality AudioCave products are custom manufactured to suit the great demands of the very competitive Australian market.

We care tremendously about the quality of our products, our range and reliability of our services, and that we consistently exceed our customers expectations.

All our products are hand assembled to ensure the highest quality. Only after a product passes extensive in-house testing, will we consider selling this to the public for the lowest prices. Every aspect of the product is taken into consideration, from the technical specifications right through to the physical appearance of the product. We believe that by taking the time to extensively assess each product, our customers can be assured that they will always receive the best quality home audio equipment available, for very reasonable prices.

We understand how important customer service is to consumers. Every single customer is important to us and we endeavor to please everyone. Whether it be a simple enquiry regarding the terminology of product, or assistance on setting up one of our products following a purchase, we are more than happy to help. Typically we will reply to queries in less than a day, often within a few hours, in a professional and very friendly manner.

Our goal at AudioCave is to become established on the internet as one of the largest and most respected internet audio retailers within Australia. We also hope to gain a strong reputation in the home audio industry. To do so, we will continue to improve our services and products to exceed our customers expectations.

Please browse through our eBay listings and visit our website at http://www.audiocave.com.au.  If you have any questions, please don't hesitate to ask us!

Sincerely

The AudioCave Team

We truly believe that outstanding customer service is essential to a successful business.  When you win an auction from AudioCave, you do not only purchase a high quality product, but you also receive our superior ongoing support.  We are more than happy to provide assistance with any of our products to help you get the most out of your experience with AudioCave.  Please check our feedback profile for proof that we really do value our customers.

Payment

We accept the following forms of payment:

• Direct bank deposit
• Money order
• Bank cheque/Personal Cheque
• PayPal

We prefer direct bank deposit so we can have the item sent to you as quickly as possible.  Other forms of payment usually take a few days to reach us.

We do not currently accept cash on delivery (COD) or EFTPOS. We will endeavor to make some of these services available in the near future for your convenience.

We will contact the auction winner by email after the auction has completed.  We will then be in close correspondence with you until the goods have safely arrived and have been set-up.

A tax invoice will be sent with the goods.  Upon request, we will be more than happy to send the tax invoice to another specified address.

Shipping

All goods are sent by courier road express or Australia Post.  Goods are covered by insurance for your peace of mind.  We will only send items to destinations within Australia.

Discounts on shipping, handling and insurance rates will be given to customers that combine orders. Please contact us.