Open Box Description

Open Box Return
Open Box typically means that the customer returned the item for reasons other than being defective (e.g. a customer may have changed his or her mind, did not like the product, or had difficulty operating it). Whether an item is returned a month later or the very next day, each Open Box item is carefully inspected and tested prior to being shipped. Open Box items may have been used slightly. Before being sold, each product goes through a detailed and rigorous inspection to make sure that the item is close to like-new or virtually new condition. Open Box products may have the serial-number blacked-out, the UPC code removed, or the front page of the manual removed by the manufacturer. Open Box products are usually packaged and shipped in non-retail boxes, and some non-basic components (e.g cables, manuals, or accessories) may be missing. Please see item description for a detailed list of Included Items.

Warranty

New - Virtually New - Very Good - Okay Full 30 Day Conditional Warranty:
All products with the above condition ratings are covered by a Full 30 Day Conditional Warranty. If the product becomes non-functional within 30 days of receipt of the item, simply notify The Value Store Dot Net in writing via e-mail to sales@thevaluestore.net to obtain a Return Merchandise Authorization number (RMA #) and to arrange shipping back to The Value Store Dot Net. The Value Store Dot Net will audit the item, and if item fails the audit process, we will replace the product, repair the product or issue a refund of your money at our discretion. These items may retain the remainder of the original manufacturer's warranty.

As-Is No warranty:
All products which are sold As-Is are not covered under Warranty. These items may retain the remainder of the original manufacturer's warranty.

Returns

Wrong item delivered:

In the event that a customer receives an item different than the item that appeared, the customer will be fully refunded for that item including all shipping costs and packing/handling fees related to that item as well as return shipping costs, up to the shipping amount originally charged for the item returned. In order to receive this refund the customer must contact us for an RMA number and mail the item back in the same condition that it was received. All refund claims must be made within 7 days from receipt of product and all requests must be in writing (e-mail sales@thevaluestore.net).

Authorized Returns:

In the event that a customer wishes to return an item for ANY reason which is not mentioned above, the customer must contact TheValueStore.Net in writing via e-mail to sales@thevaluestore.net to obtain an RMA # within 7 days of receipt of the item and mail the item back in the same condition in which it was received. The Value Store.net will refund the full purchase price of the item minus a 20% or $5 restocking fee (whichever is higher). TheValueStore.Net will NOT refund any shipping, packing/handling fees. All returns must be sent by mail, to confirm receipt, and may not be delivered in person.

Unauthorized Returns:

In the event that The Value Store.net receives any item that does not contain an RMA number (Return Merchandise Authorization) and to the extent that The Value Store.net can identify the item, The Value Store.net will refund the full purchase price for the item minus a 30% or $10 restocking fee (whichever is higher). The Value Store.net will NOT refund any shipping, packing or handling fees.

Refunds:

Any reimbursements by TheValueStore.Net will be made via the payment method chosen by the customer when the item was purchased. Please note that refunds take up to 7 days to post to your account and may not be visible until your next months billing statement.

Payment Information:

We accept the following forms of payment: PayPal with a confirmed shipping address only, MasterCard, Visa, Money Order, Cashiers Check and Personal Check. Please be sure to use our Marketworks Checkout for faster order processing. There will be a delay in shipping if it is not used. For shipments within Illinois and for pick-ups at our facility, a 8.25% sales tax is added to the final purchase price. We only ship to Paypal confirmed addresses if payment is made via Paypal. Local pick-up: All items picked up at our facility will be charged a $5.00 handling fee.

Shipping Information:

Shipments within the United States

We ship within 2 business days of receiving cleared payment. We only ship to PayPal confirmed addresses if paying by PayPal. Insurance is required and is INCLUDED in the shipping quote (please note Saturday, Sunday, and Holidays are not business days).

For an exact shipping quote to your location please use the shipping calculator located beneath the "Proceed to Checkout" button for each item.

Local pick-up: Please call to arrange, 866-694-0444. We need 24 hour notification to get your item ready and cleared payment. Our hours for local pick-ups are; Monday - Friday between 9am and 12pm, or 1pm and 3pm CST. All items picked up at our facility will be charged a $5.00 handling fee.

Shipments outside of the United States

We currently only ship on your Fed-Ex/DHL/UPS account. There will be a $5.00 handling Fee added to your invoice. Duties, taxes or other non-routine customs brokerage charges, the buyer is solely responsible for. The actual value will be entered on the customs label.

Combined Shipped

The process of combining shipments can be difficult because of the extreme variation of the products that we sell (which range vastly in size, weight and fragility). Due to this we do not combine shipping costs. Please use the shipping calculator to get an exact shipping quote to your location for each auction.

Feedback

Positive feedback is left automatically when winning bidder leaves a positive comment for The Value Store.net. If you are not satisfied with your transaction, please contact us BEFORE leaving a negative feedback so we have a chance to correct the problem.

Wholesale Bulk Deals

Looking for the best wholesale deals to buy and resell? Call our sales representative to learn more! Restrictions apply, Serious buyers only. Laptops, Personal/Business Computers, Servers, Parts and more. Inventory is consistently changing so call now and become one of our preferred wholesale buyers and ask for James (630)250-7200 ext 366.