STORE POLICES

PAYMENTS

• Accepted forms of payment within USA:  Paypal, Money Order, Cashier’s Check, Business Checks, Personal Checks, or e-Checks
• All shipments paid by business checks, personal check or e-checks will be held for up to seven (7) business days for the check to clear the bank
• Payments are expected within ten (10) days of the date of purchase or after the last winning auction is closed
• Unpaid item complaint will be filed with eBay upon non-receipt of payment

SALES TAX

• No tax

U.S. SHIPPING

• Shipping costs will be clearly noted on the auction item page
• Combined shipping is offered with any combination of items purchased from our store!
• Domestic shipments are shipped within 2 to 5 business days (excludes weekends and holidays)
• For items value under 10$ , we dont send tracking number , Using first class mail .
• if the package is not arrived in 20 days from the day you order that consider lost, so please contact us , we can check and ship another one to you
• Shipping item out from 24 to 48hour after customer purchase
• We only ship to paypal confirmed address
• Please make sure your Shipping address is correct, we will not be responsible for any wrong or undeliverable addresses

INTERNATIONAL SHIPPING

• We will not ship an international order unless the shipping is paid in full
• International shipments are shipped within 14 to 21 business days (excludes weekend and holidays)
• For multiple purchases, e-mail us for a shipping quote
• No expedited services are available for International Shipping
• Please make sure your Shipping address is correct, we will not be responsible for any wrong or undeliverable addresses
• The buyer is responsible for all applicable import duty and local tax, verify with your customs before your purchase

RETURN POLICY

• We stand behind our product and strive to resolve any issue there may be with our customer’s complete satisfaction
• If we shipped you the wrong item, or you receive the item and it is damaged, we will either replace the item at NO additional charge to you or give you a FULL refund including shipping charges!  THE CHOICE IS YOURS!
• If you order the wrong item or you did not read descriptions carefully, we will still accept returns.  We will give you a full refund for the item (this does not include shipping charges) or we will exchange the product, however you will be responsible for the additional shipping charges.  Please read all descriptions carefully!
• Merchandise must be returned in original condition with record of the purchase included
• All returns must be made within seven (7) days of purchase

CONTACT US

 We commit to our customers to resolve any issue to your 100% satisfaction.  In return, we ask that you contact us if you are unsatisfied in any way prior to leaving feedback and we will strive to resolve the issue promptly and to your satisfaction.  Let our Customer Service Team assist you by phone or e-mail Monday thru Friday between the hours of 8:30am to 12:00pm eastern standard time. 

THANK YOU FOR SHOPPING AT ERAIN.NET

ERAIN TEAM