GREETINGS

We would like to thank you for taking the time to visit The Sport Haus on eBay! We pride ourselves in our customer service standards and hope that we have met or exceeded all of your expectations. We carry a full line of sporting goods, most of our products are BRAND NEW, and have FULL WARRANTIES, unless otherwise noted. We offer a 30 Day Price Guarantee on all of our new products, and we also offer a 30 day Satisfaction Guarantee on UNUSED items. If you find the exact product advertised at a lower price and terms on a competitor's website within 30 days of purchase we will refund you the difference. See Low Price Guarantee for details.

You will receive payment instructions via email to your eBay registered email address shortly after the auction closes.

All winning bidders must use our checkout to complete your transaction. 
We cannot process any payments sent outside of our checkout.

Please checkout and pay for a BUY IT NOW auction within 24 hours, and a BIDDING auction with 72 hours.
If payment is not received within 7 days... Your order may be cancelled and your item will be re-listed.
All won items are reserved only after payment has been received. Your bid agrees to this policy.

US bidders may pay with Visa, Master Card, Discover, American Express, Paypal, or Money Order.
You will also receive payment instructions via email to your eBay registered email address shortly after the auction closes.

Bargain Sports takes pride in all of our products and transactions here on eBay. We will also strive to meet or exceed your expectations to make each experience a positive one. Should you ever experience and problems before, during, or after our transaction, contact us and we will try to be sure your transaction is a positive one.

Money Orders may be sent from US buyers, but you must complete our checkout prior to sending payment. Please include a copy of your order from our checkout with all Money Order payments, otherwise we may not be able to process your order properly. Please note that money orders will need to be verified upon receipt. Do not send personal checks, travelers checks, or other forms of payment. Any payments other than a verified money order will be returned to sender. 
Money Order Payments.... Please send payment payable to "Summit Sports Inc." Mail to: Bargain Sports - The Sport Haus, 330 Enterprise Court, Bloomfield Hills, MI 48302.
Payment must be received within 10-14 days of the auction closing. All unpaid orders after 10-14 days are cancelled.

If you are purchasing multiple items... You may take longer if needed, but all auctions should be paid within 7 days. To qualify for combined shipping, you will need to bid / buy it now and win all the items you would like. They will then be combined into one order, and any shipping discount will be calculated. Once you checkout/send payment, we can no longer combine any items for a shipping discount.

If you bid and win an item, please complete the transaction. Be sure you are familiar with the information on this page, and all of your questions have been answered before bidding. Any bids agree to all of our policies on this page and our about me page. If you do not agree, please do not bid.

In the event you have and questions/concerns after winning an item... Please contact us directly, through Square Trade, and/or PayPal to allow us to correct any problems. This must be done before posting any feedback, as we will make it a positive experience. 

Exchanges:
Exchanges are only available for merchandise purchased at the "Buy It Now Price". Because some of our items are occasionally sold on auction with a starting price lower than the BIN price, we do not accept exchanges on those items. However, you may still be able to return the item for a refund (See Below). You can then purchase the item you would like either on Auction or through our eBay store. We do this because we generally auction items that are low quantity, extremely high quantity, or an item meets other particular criteria. We are only willing to sell that exact item/size at that exact time for that price. All auctions are a "One-Time-Only" offer. Prices, Quantities, Sizes, and Models cannot be adjusted unless approved by Bargain Sports. We reserve the right to deny any exchange. However, you may still be able to return the item for a refund of the item price. If you have any questions about sizing, size options, condition, returns, or exchanges, please contact us prior to bidding.

Returns:
The Sport Haus will allow you to return just about any item that you are not completely satisfied with. If for any reason you are not satisfied with your "new item" purchase, please call 888-271-7500 M-F 9am-6pm EST for assistance as long as the product has not been used, and is in its original "new" condition. All returns are for exchange or credit via the original method of payment. Most credits will be processed with in 3-5 business days (Mon-Fri excluding holidays) upon receipt. Credits are the original purchase price less original shipping and in some rare cases a restocking fee. All packages refused by the customers will be charged the return shipping charges. Customers are responsible for all shipping charges, international duties/taxes/brokerage fees to and from Bargain Sports.
In the event of an error on our behalf we will issue a pre-paid return label via-email for return shipment.

"New - In Box"  Items: You can return any New Boxed item anytime for a refund of the purchase price less shipping. You can also exchange any New Boxed item as long as the above requirements are met. If the item was an auction that was below the Buy It Now price, you will be charged the difference before we can exchange the item. You can find the Buy It Now Price by looking for the "Sports Haus Item#: xxxxxx" on your auction page. This should be on all auction pages on the left below the box with our store categories. You can then search in the search box within our listing or our store for the item number i.e If the item number is "Sport Haus Item#: 12345", You can search in titles and description for "12345". There should be a store listing for most items. This will have a Buy It Now Price. If you need to exchange the item, you will be charged the difference between your original purchase price and the Buy It Now Price in the Store. So if you bought the item for $20 on auction and the Buy It Now price is $30 in the store, you will need to send us $10 before we can process your exchange. The easiest way to do this is to include a Certified Money Order with your return. You are responsible for shipping to send any item back to us, and then from us to you. So please be sure you are buying the correct size. Read our Sizing guides if you have any sizing questions BEFORE you bid. The best way is to just return the item you do not want, and then just place another separate order for the item you do want.

"New - Out of Box" Items: New Un-Boxed items are stated to be "Out of Box". All returns are reviewed on a case by case basis. We generally do not allow returns or exchanges on items that we have sold and shipped as "Out of Box" items, but occasionally we may make exceptions. This does not mean that you are entitled to a return or exchange. If you have any questions or concerns about your item, you must contact us within 3 days of receiving your item. You will be responsible for shipping the item back to us. Please call for a Return Authorization before sending any items to us. Returns/Exchanges will be reviewed on a case by case basis. Please have your "New - Out of Box" items inspected within 7 days of reception. After that time, we will not be able to provide any corrections or assistance in most cases.

"Used/Demo" and Other Items: Used / Demo items are stated "Used" and/or "/Demo". All returns are reviewed on a case by case basis. We generally do not allow returns or exchanges on items that we have sold and shipped as "Used/Demo" items, but occasionally we may make exceptions. This does not mean that you are entitled to a return or exchange. If you have any questions or concerns about your item, you must contact us within 3 days of receiving your item. You will be responsible for shipping the item back to us. Please call for a Return Authorization before sending any items to us. Returns/Exchanges will be reviewed on a case by case basis. Please have your "Used/Demo - Out of Box" items inspected within 7 days of reception. After that time, we will not be able to provide any corrections or assistance in most cases.

All returns must have a Return Authorization Number. DO NOT DISCARD ANY PACKAGING OR INVOICES UNTIL YOU ARE COMPLETELY SATISFIED WITH THE PRODUCTS IN YOUR ORDER. ITEMS RETURNED WITHOUT ORIGINAL MANUFACTURER'S PACKAGING, OR DAMAGED PACKAGING, WILL BE SUBJECT TO A RE-STOCKING FEE OF $25 PER ITEM. All items must be returned in the shipping box they arrived in. We do not accept returns on used products, special orders, or customized merchandise. DO NOT SHARPEN ANY ICE SKATE. SHARPENED SKATES ARE NOT ELIGIBLE FOR CREDIT OR EXCHANGE.

To return items please follow these steps:

1. Call us to for a Return Authorization.
2. Please put the item back in its original package, and include the copy of the packing slip for reference. For the protection of our customers we do not file any credit card numbers, so be sure to include a copy of your original order to ensure a timely refund.
3. All returned items will require a Return Authorization Number. Please CALL US FOR ANY RETURNS TO PROVIDE YOU WITH AN RA NUMBER. We can be reached at 888-271-7500, Monday - Friday, 9-6 EST. To ensure that all returns are processed correctly we will not accept returns that do not have a visible Return Authorization Number.
4. Ship the repackaged item with RA Number to:
   Bargain Sports
   330 Enterprise Court
   Bloomfield Hills, MI 48302

ALASKA, HAWAII, PO BOXES, AND MILITARY ADDRESSES
All orders being shipped to Alaska, Hawaii, PO Boxes or Military address are shipped via US Postal service and should arrive in approximately 7-12 business days after leaving our warehouse.

SALES TAX
State law requires that we charge applicable sales tax on orders shipped to addresses in the state of Michigan. 6% sales tax applies to all Michigan residents. There are no taxes charged on orders being shipped outside of Michigan.

ORDER PROCESSING
Most orders leave our warehouse in one to five business days.  In some occasions, orders may take more than 5 business days to ship. If your items are readily available, we may be able to ship them within 1-3 days of receiving your payment. Other orders will require more time. Generally, we try to keep you updated as to the order status if your order will take longer, especially if we will need more than 3-5 business days. Orders are built each business day at 4:00pm EST. If your payment is received before 4:00pm EST., the next business day will be your first processing day. We are open M-F 9am-6pm EST. We are closed Saturdays, Sundays, and Holidays. UPS does not deliver/transit items on weekends or holidays. If you choose UPS 2nd Day Air, it will be delivered on the 2nd full business day.

Shipping Methods and Costs Table

Service	Charge	Approx. Transit Time (Does NOT include Order Processing Time!)	Estimated UPS Transit Time for US Standard Shipments
US Standard Ground	Items w/ a "Buy It Now Price" < $15 1st Item = $4.95 Each Additional = $2.95 Items w/ a "Buy It Now Price" > $15 1st Item = $9.95 Each Additional = $4.95 (May vary on item size/weight - See Auction)	2-5 Business Days Processing Time* & 1-5 Business Days Transit Time (Business Days are Mon-Fri Excl. Holidays)	Click to Enlarge
US UPS 2nd Day Air	Minimum $23.95 Flat Rate Each Additional approx. $19.95 (May vary on item size/weight/location) (or Actual if shipping cost exceeds above)	2-5 Business Days Processing Time* & 1-2 Business Days Transit Time (Business Days are Mon-Fri Excl. Holidays)
US - Next Day Air	Prices May Vary - Call	2-5 Business Days Processing Time* & 1 Business Day Transit Time (Business Days are Mon-Fri Excl. Holidays)
All Order Processing Times, Shipping Transit Times, and Shipping Prices are approximate. Please see auction for actual shipping amounts. At this time we are only shipping within the US. If you are having your items shipped to these locations and then forwarded to another address outside of these locations, we are not responsible for any additional shipping fees that may be related to mis-shipments, returns, exchanges, and other factors that may result in additional shipping costs for us to receive the item back to our shipping facility. In this event, we will only issue refunds for shipping/handling not to exceed the original amount of shipping/handling paid for at the time of purchase.

Q: How do I contact you directly?
Q: I have not received a reply to a question. What should I do?
A: If you need to contact us directly or have not heard a reply from us, you can call us toll free at 888-271-7500 M-F 9am-6pm EST. (excluding holidays). Generally we can reply to all questions within 24 business hours. If you have not received a reply, please email or call us again. It is always possible that we did not receive your message, or that we had replied and you did not receive our reply.

Q: I am not sure what size should I purchase. Can you help?-
A: Here at BargainSports we understand that it may be difficult to decide which size to buy. That is why we added the coach to all the following type of auctions. You can click from the "Ask the Coach" link on certain auctions (Next to the picture above the description) to view the sizing information. This will give you instant answers to most of your questions. You can also follow the following links for sizing information:

Q: I am upset, confused, disappointed, unaware, lost, sorry, or just not sure how to feel!
A: We understand that sometimes things don't always go as planned. That is why we are here to help. Whether the item you won isn't available... You think the shipping amount is too much... You accidentally placed a bid... Forgot to pay us in time... Haven't received any replies from us... Or you are just having a bad day. We are willing to work with you IF you are willing to work with us. We are human as are you. We make mistakes as do you. Let us know what the problem is, we will try to come up with a solution that works for BOTH of us! 

Q: I bid on an item, but now I see one for less and would rather have that one!
Q: I bid on an item, but I really need a different Size. Can I switch it?
A: Unfortunately placing your bid is your agreement to pay for that item. If we switch your item, then it is unfair to all of the other bidders that accepted there price they stated when bidding. This also undermines the entire eBay auction and bidding...  
A: Yes and No. You can only switch the size on Buy It Now auctions, as our bidding auctions are priced for specific sizes. You can only switch the size after you have paid and your order has hit our system. This is generally 12-36 hours (M-F) after payment is received. You cannot switch the size for a bidding auction. Sometimes we will ask you to bid on the item you want because it is much easier for us to process. Please do not bid on a Size 6.0 and ask to switch your order to a 13.0. If you realize that you need a different size before you submit your payment... Say you win a 6.0... But you really need a 7.0, or a 5.0, find an auction for that size and bid/win that item. After you submit your payment for the correct item, ask us to cancel the first order. This is the way we prefer to switch sizes as it follows eBay rules, and should help us to avoid shipping errors.

Q: I am having problems bidding, checking out, or submitting a payment. What should I do?
A: If you experience any problems, call us or email us as soon as possible. We are ready to assist you. If you know your total, just send it through Paypal! We will do the rest! You may want to follow-up with us after to be sure we see it!

Q: I was told that the item I bid on and won is unavailable. What should I do?
A: At times items may become sold out overnight, on weekends, holidays, or during busy time. Please note that all auctions state this policy, and by bidding you have agreed that the item may be unavailable. However, we are more than happy to recommend similar items that you can substitute for your order. You may also cancel your order and request a refund which will be processed as soon as possible. If you wish to substitute your order for an higher or lower cost item, you may be responsible for the upgrade, or we will refund the difference for the downgrade. Contact us for more details.

Q: What will happen after I place my bid?
A: After you place your bid, you will receive an email from us with a summary of your purchase and a link to checkout. You can follow that link to pay for your item(s). After you pay for your item(s), you should receive an order confirmation from us within 24-48 hours. If there are any problems or your order is delayed, you should  receive updates every 24-48 hours. If all is well you will receive a confirmation of shipment at around 7pm EST on the day we package your order. The shipment confirmation email will also have a tracking number for UPS orders. Your order will then be picked up by UPS or taken to the USPS on the next pickup/delivery time. It may be the same day or the next depending on the time of packaging. USPS orders may take a few additional days to process (usually APO, FPO, PO are shipped USPS). 

Q: I don't see my size. Do you have something in my size? Do you have more equipment?
A: If you do not see anything in in your size you may search our Sister Site Bargain Sports' eBay Store using the model of the item as a keyword. Sometimes the sizes are listed in the title, so you could search for a model name and a size or just one of the fore mentioned. i.e. "Rollerblade" , "Lightning 05" , "Lightning 05 10.0" , or "10.0". If you still aren't finding what you are looking for, take a look in our eBay Store to search in more detail. There you can search for items in your size or by your favorite manufacturer.

Q: I found the same item you have for cheaper somewhere else. Will you match or beat that price?
A: We strive to offer the best in sporting goods at the best price. At times another store may lower their price for the item or their shipping. Often we can match the item price an sometimes beat it by 10%. So if you see it for less, check with us first. Please note that we cannot match or beat any and every advertised priced that is lower than us. Please read our Low Price Guarantee prior to asking for a price reduction.