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Are the
Tiffany style shades made of real stained glass?
Your description states that 3 feet of chain
is included. Can I request for a longer chain?
What is a
mica shade made of?
When do you
leave feedback for buyers?
What should
I do if my product arrives
damaged?
Do you
charge Sales Tax?
How
long will it take for my order to ship?
What
if I am made an error with my order?
How do I
cancel my order?
Can
I refuse delivery?
How do
I exchange a product?
What
is your return policy?
Q: Are the Tiffany
style shades made of real stained glass?
A:
Absolutely! All of our Tiffany style products are made of the highest
quality stained glass.
Q: Your description
states that 3 feet of chain is included. Can I request for a longer
chain?
A: Longer lengths of chain can be requested for as long as you need.
Each additional foot of chain is an extra charge of $2.50.
Q: What is a mica
shade made of?
A: Mica is a mineral that is mined from the ground. Thin sheets of mica
mineral are combined and shallaced to create the shade. Using mica as a
lamp shade was developed by Dirk van Erp in the early 1900's. Mica not
only gives a warm glow to a room, but it is also heat resistant and
translucent, making it the perfect element for creating character for a
room.
Q: When do you
leave feedback for buyers?
A: Tiffany Street's mission is to provide our customers with the best
prices and largest lighting and decorative options in the market.
Because of this commitment it is
necessary for us to use an automated system to leave feedback for our
customers, so that we can continue to add products to our store. The
system automatically leaves feedback for all customers
who have left feedback for Tiffany Street.
Q: What should I
do if my product arrives damaged?
A: Although it does not happen often, sometimes the carriers are a
little rough with the packages and breakage might occur. Please contact
us immediately at ebay@tiffanystreet.com if you receive a product that
was damaged in transit. Please include the eBay item number of the
product in your correspondance.
We will issue a call tag with the carrier to pick up the damaged
product from the delivery address. This means that the carrier will
come to the delivery address and pick up the original package in 2-7
business days. Please place the product back in the original packaging
and have it available for pickup. The carrier will have the return
shipping label. Once the original package is picked up, we will send a
replacement product.
Q:
Do you charge Sales Tax?
A: Sales tax is charged on orders shipped to Texas residents. Shipments
to states other than Texas are not charged sales tax.
Q: How long will it take for
my order to ship?
A: Orders ship from 1 - 50 days, depending on the specific item. The
individual shipping times for each item are stated on the item
page. The 'Ships In' time is provided by each manufacturer
and is an estimate of the average number of business days it take the
manufacturer to process you order and ship the item from their
warehouse. These shipping times are not a guaranteed.
Q: What if I made an error with
my order?
A: Please check the accuracy of your order in your order confirmation
email. Your order can also be viewed by logging into you account. It is
the responsibity of the customer to ensure that the order placed online
or over the phone is accurate. Tiffany Street, Inc. will not assume any
cost to exchange item purchased in error. If a replacement is
necessary, Tiffany Street, Inc. will create a new order and refund the
returned item less return fees if necessary, as defined in the Return
Policy.
Q: How do I cancel my order?
A: In stock item are not eligible for cancellation. Orders that have
already shipped or are in processing for shipment are unable to be
cancelled. Orders that have already shipped cannot be cancelled,
rerouted or redirected.
Q: Can I refuse delivery?
A: If the product is refused upon delivery, the standard return policy
will not apply. The customer will be responsible for the manufacturer's
restocking fee with may be up to 25% of the purchase price of the item;
as well as both initial and return freight charges.
Q: How do I exchange a product?
A: For exchanges, the standard return policy will apply for the
returned item. In addition, a separate order will be created for the
new product.
Q: What is your return policy?
A: We have an unconditional return policy on all NEW items purchased.
Custom crafted, special order items, open box clearance items and items
$20 and under, including replacement shades are not eligible for
return. Item(s) received in their original condition within thirty (30)
days of payment receipt will be refunded for their purchase price.
Before making a return, please contact us at
customerservice@tiffanystreet.com for RMA #, Return Instructions and
return address. Items returned without an RMA # or to an alternative
address will not be eligible for a refund.
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