eBay.com About us
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Our Policies |
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NOTE: Payment must be received within seven (7) days of your purchase. Unpaid purchases will be forfeited after seven days and a Non-Payer report will be filed with eBay to recover any listing and final value fees. |
Payment Method
Paypal is the required payment method |
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Customer Service/FAQ's |
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Why Buy from Tool King?
We are a committed to providing the best shopping service possible – not only do we have an above 99% positive feedback rating, we also have the best selection of quality tools, often with low reserve and buy it now prices.
Service
We are happy to assist you with any questions or concerns you may have regarding products and store policies. In addition, "we know what we sell" and can answer many questions other sellers cannot!
Satisfaction
Customer satisfaction is our #1 goal! We take great pride in having an above 99% positive feedback rating – it’s no wonder – treating our customers with respect and going "the extra mile" to assist you has been the key to our success.
Sales Tax
Items shipped to Colorado residents, add 2.9% sales tax.
Shipping
All items are shipped through UPS ground service to the 48 continental States only. All items require a physical address for delivery. Unfortunately, we are unable to ship eBay auction items to Guam, Puerto Rico, the Virgin Islands, or APO/FPO addresses at this time. Items purchased on eBay must be delivered. You can not pick up an eBay item in our store.
All expedited shipments must be signed for by the customer at time of delivery.
Alaska/Hawaii, Canada and International Shipping
We are happy to assist customers living outside the Continental US – please call us before placing these orders for shipping charges. We process orders Monday through Friday, 9 a.m. to 4 p.m. Mountain Time.
Return Policy
We will gladly accept a return of any item purchased from Tool King provided:
- You contact us within thirty (30) days of receipt of the item
- The item is returned in the original packaging and in like-new, resell condition
- All product manuals, accessories, etc. are included
Please note: Defective merchandise may only be exchanged for an identical item. If an identical item is unavailable, we reserve the right to substitute an item of equal or greater value at our discretion. Merchandise that is not defective may be returned and a refund issued for the full purchase price, minus the actual shipping costs and any eBay final value fees that may apply.
Product Warranty
All products come with full Manufacturer’s Warranty. Reconditioned items carry a 1-year Manufacturer’s Warranty.
What are Manufacturer Reconditioned Tools?
Tool King sells brand new and manufacturer reconditioned (refurbished) tools. Both come with a Manufacturer Warranty. Once a product has been returned to a retailer and opened for whatever reason, it cannot be sold as new. It is then returned to the manufacturer and is completely inspected to assure it meets all factory specifications and is then quality checked yet again. Manufacturer-reconditioned tools maintain the highest quality standards. Each tool is thoroughly examined for proper working condition and quality.
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