Tower House Computers is a locally owned computer repair and retail sales store in St. Charles, MO. We offer a full line of products for our home and small business customers. Items we offer include computer parts, software, anti virus, anti spyware, used parts, new parts, laptop parts, and more.

How do I purchase an item?

To purchase an item on eBay simply click the "Buy It Now" button.   When you're done shopping, simply checkout.  Sales Tax will be charged on all orders delivered to an address in Missouri (MO).

What is your Shipping Policy?

We ship using FedEx Ground or UPS Ground (our choice - please do not make special shipping method requests).  We do not currently offer shipping outside the US and Canada.  Shipping fees and/or return shipping costs are not refundable

NOTE:  We cannot ship to APO or PO Box addresses!

What is your Return Policy?

• Customer must inspect all goods upon receipt and notify Tower House Computers within 7 business days if any products are missing or damaged.
• All sales are final. Return of non-defective product within the first 30 days from date of purchase will be subjected to a 15% Return Fee.
• Shipping fees and/or Return shipping costs are not refundable and are the sole responsibility of the customer.
• Only defective product returns will be accepted after 30 days for repair or replacement only.
• Products sold with a Manufacturer or Direct Warranty must be returned directly to the product manufacturer for repair or replacement. For these items, the warranty policy from the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.
• Due to licensing and copyright laws, we do not accept returns on software once a package has been opened. Defective software will be exchanged for the same title only.
• To return a product you must obtain a Return Merchandise Authorization (RMA) number. We will not accept returns without prior authorization.
• RMA numbers are valid for 30 days. RMA numbers will not be extended and will be closed upon expiration. You must contact us to obtain another RMA number.
• Once the RMA has been issued you will receive an email explaining what to expect during the return process.
• Unauthorized or Unmarked returns will not be honored and may be refused upon receipt and/or shipped back at the customer expense.
• Shipments that are refused without authorization, or that are returned due to an invalid address, are subject to a 15% Return Fee plus applicable handling fees.
• All product(s) must be returned as originally received to include original packaging, manuals, documentation, and all bundled accessories. Returns must be packaged appropriately as to minimize any unnecessary damage during transit. Product(s) damaged during shipment will void both the warranty and RMA and will be returned to the customer at the customer expense.
• All Warranty Exchange replacements are subject to product availability. If an exact replacement is not available upon testing, we will substitute the product(s) with a similar, suitable, or upgraded product(s) of equal or greater value within 7 to 10 business days. If none of these options are available, we will credit the customer account based upon current market value of the received product(s).
• Per product descriptions, compatibility can be reasonably assured in most cases but can never be guaranteed; a product that is incompatible in a specific hardware/software environment is not therefore automatically "defective".
• Return Policies subject to change without prior notice. Customer should review these return policies prior to making purchase.
  

What Kind of Customer Service help do you offer?

Tower House Computers offers telephone and email customer service.  For more information, visit Tower House Computers website for customer support contact information.