Customers Are #1
Long before we started selling on ebay, we were buyers (still are). We feel it's important that our customers are satisfied with the transaction. See our feedbacks; we try to be as honest as possible about our book and video descriptions. If you have a concern or complaint about your transaction, please e-mail us immediately and we'll make sure you are a happy customer. 100% customer satisfaction guaranteed. Visit our auctions often. Click here to view our current auctions. We try to have new auctions daily!
Payment Options
We accept PAYPAL, money orders, personal checks and cashier's checks. International bidders are warmly welcome. We follow ebay's guidelines for communication, feedback, non-payment, etc.
Shipping
Our shipping charges cover postage and mailing materials. We do charge a minimal amount for bubble envelopes, bubble wrap and mailing labels. Packages are shipped Monday-Friday. We offer MEDIA MAIL or PRIORITY MAIL shipping for most of our auctions. It's nice to have a choice. We'll combine ALL your auctions for one LOW shipping price. One reminder: Trene' lives on an island in southeast Alaska so Media Mail on her items may take 3+ weeks.
In describing an item, we use the following scale:
MINT=looks unused, no sign of wear
NEAR MINT=has one or two very slight visible flaws or signs of wear (i.e. very slight edge wear)
EXCELLENT=beautiful condition but shows slight signs of use/wear (i.e. minor crease, minor spine creasing or slight wear to edges or corners)
GREAT=Shows minor signs of wear/use but is still in decent condition, binding is tight. (i.e. cover corner crease, some minor wear to cover or a name written inside cover)
GOOD=Shows some wear or use but acceptable condition. (i.e. no loose pages, some creasing and wear, tight binding, readable copy)
FAIR=Shows some major wear and has a tear here & there, loose pages, binding loose. (We don't usually sell books in this category)
PB = Paperback book, regular size.
HD/DJ = Hardback book with dust jacket.
Lg PB = Large/Oversized paperback (see "SC")
SC = Soft cover paperback, oversized.
OOP = Out-Of-Print.
The people behind "trene-n-josh" ebay sellers.
Josh-Owner, L.A. Office Manager, Communications Director (sends those great emails), Postal Advisor ("How much to ship this book to Timbuktu?") and Director of Purchasing. Josh's other job is a full-time attorney but we don't hold that against him.
Trene'-Alaska Office Manager, Shipping Manager (daily trips to the Post Office), Book Consultant ("Is this a book club edition?"). Trene' quit her full-time job in the telephone industry to stay home with her daughter. Now that her daughter is in school full time, she has returned to working full time and works for the Alaska state ferry system.
Trene's Mom-Illinois Office Manager, HTML Creative Director ("We need an embedded link") and Executive Salesperson ("She can sell anything!"--Josh). In the non-ebay world, Mom's a Web application interface designer for the U of I. We couldn't run the place without her.
Kessa Rose- (Trene's Nine Year-Old) Junior Shipping Clerk ("Mom, I'll put the label on!") and Junior Transportation Assistant (carries packages & books). Kess is always surrounded by books, she'll probably grow up to be a librarian.
These are the people who help make trene-n-josh a success. What started out as just a hobby to make a little extra money for long distance calls and Internet charges has become a nice little home business for all of us. It started when Trene bought a book from Josh on ebay for her Mom to read during a holiday visit. We work as many hours as we're able. With the exception of Kessa, we all have other full-time jobs. We enjoy meeting new customers from all over the world.
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