All our items are brand new factory sealed with full manufacturer's warranty unless otherwise noted. Payment Instructions/Returns  - We accept PAYPAL payments.  - We do not ship to APO / FPO / PO Boxes.    - Shipping Method - UPS Ground, for faster shipping, please contact us.  - Alaska and Hawaii residents will pay more for UPS 2nd Day shipping. Please contact us for the rates before placing bid  - 15-day return period.  - Restocking fee: 25%, all returns must be authorized by us. ALL sales are FINAL on massage chairs and are not returnable. Any applicable warranty will be handled and covered directly through the manufacturer  - Shipping cost not refunded on returns - Massage chair shipment is via AIT freight curbside delivery only.  - Dead-on-Arrival must report within 5-day.   - We also accept Money order, Cashier's Check, or personal check ( Must wait for clearance -7 business days)