My Promises to Buyers
If you are a winning bidder:
a) I will send you a detailed invoice with shipping and, where necessary, Insurance charges within 24hrs ( usually more like 24 mins!)
b) Your payment will be acknowledged by email as soon as I receive it .
c) I will post your item as soon as possible (Usually within 24hrs except during the weekend) and send you an email with the date of posting, and where appropriate a Royal Mail tracking number - all UK items will be sent by 1st Class Recorded Delivery or Special Delivery Next Day, all overseas items will be sent by Airsure where possible or by Airmail with International Signed For where Airsure is not available to your country
( If Im going to be away and won't be able to meet these promises I'll let you know by email in advance)
General Information
My shipping charges include packing and handling and insurance plus an estimate of the postage. If I have overcharged on the postage you'll get a refund of the excess.
I try very hard to ensure that my items are accurately described with all faults noted. If, in spite of this, there is a fault with your item, then please email me as soon as you can so that I can sort out the problem to your satisfaction.
FEEDBACK
I am happy to leave positive feedback to all buyers. In line with EBAY's recommendations I will leave feedback at the conclusion of the transaction after you have left feedback stating that you are satisfied.
You may pay by Cheque, Postal Order, Bank Transfer (email me for details) or Paypal if you are in the UK.
Please note tha E-CHEQUES take 10 working days to clear through Paypal!!
Non-UK winners MUST pay by Paypal or a cheque drawn on a bank in the UK (I also accept direct bank transfer but that costs YOU money! If you want to pay like this I'll send you the necessary details)
Non-UK bidders please note that there is a 2kg weight limit on overseas parcels - this may mean (as it has several times already) that your purchase will come as two or even three separate packages and will be expensive. I ALWAYS ship by Airmail to non-UK buyers - Too many pieces have been broken or gone missing by Surface mail!
Non-EU bidders should be aware that they are responsible for any customs charges due in their country - there are no customs charges withinthe European Union
Returns Policy
Items that are not as described will receive a full refund plus return postage costs after return and inspection.
Please return items using a TRACKED delivery system (Recorded Delivery or Special Delivery in the UK, Tracked Airmail from abroad).
PLEASE EMAIL ME BEFORE RETURNING ITEMS AS A COMPROMISE CAN OFTEN BE REACHED!
If an item is lost or damaged in the post I will send you a full refund and make a claim through Royal Mail. Please be prepared to co-operate fully with Royal Mail Investigators in these cases, and in the case of damaged items you MUST retain the item and its packaging for inspection by Royal Mail.
Business Address:
turner-uk
30 Eastern Rd
Rayleigh
Essex
SS6 7BA
U.K.
Finally - thanks for taking the trouble to read all this - I look forward to doing business with you!
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