We recieve a lot of emails on a daily basis, a lot of which consist of the same or similar questions. Below is a list of frequently asked questions with our responses to help reduce the amount of emails we recieve.
1 - Q. When will I recieve my item?
1 - A. Depending on where you live, it can take anywhere from 1 to 6 UPS / FedEx business days (this excludes Saturdays, Sundays, & Holidays). Since we are located in Southern California, our neighboring states will typicaly recieve their packages sooner than other states that are farther away.
2. - Q. When will you send out my item?
2. - A. We are active on eBay almost all day and we try our best to ship out our products the same day or very next day (if its not a weekend) depending at what time of the day you purchase it. If there is a delay regarding an item your purchased, we will contact you about it to notify you of any delays or issues.
3. - Q. Can you please leave me a feedback?
3. - A. We will only leave you feedback as soon as you give us one.
4. - Q. Will you ship to Canada, Mexico, or any other country other than the USA? // or // How much is shipping to my (country outside of the USA)?
4. - A. At the moment, we only ship within the United States. We have shipped outside the country before and have only had problems and headaches with customs. Sorry. :(
5. - Q. Will you give me a shipping discount if we buy more than one item? // or // Do you combine shipping?
5. - A. Yes, we can combine shipping for you. If the shipping discount isn't already applied in the auction, please message us prior to making your purchase.
6. - Q. My item (or part of my item) arrived broken or damaged. Will you replace it?
6. - A. You MUST contact us within 5 days of recieving the package so that we can replace whatever is broken. The shipping courier has a deadline of how long after you recieve a package to file a shipping damage claim. After you provide us with some detailed information, the shipping courier will come inspect and retrive the broken item from your location. If you wait too long after that then we can not do anything for you.
7. - Q. I tried to check my tracking number that you gave me but it isn't working. Is it correct? What is wrong?
7. - A. If we gave you a tracking number that same day, the shipping courier most likely hasn't picked up the package from our location yet. Please wait until the following day to check the status of your delivery.
8. - Q. Will this item fit on my product? (ex. Will this regulator fit on my paintball marker?)
8. - A. In most situations, if it is not specifically stated in our auction, we can not tell you. We will try our best to help you out, but it is up to the buyer to decide whether or not the item listed is correct for them or not.
9. - Q. Why was my payment refunded to me?
9. - A. In most situations, we will email you prior to a refund. Refunds are generally given due to an item being recently sold out, on back-order with the manufacturer, or recalled due to a defect with the item.
10. - Q. Can I do a local pick up on this item?
10. - A. No, There are absolutely no local pick ups on any of our items. Sorry.
11. - Q. I live in (Hawaii, Alaska, or Puerto Rico), what is the shipping cost for this item?
11. - A. Most of our listings have shipping calculations for Hawaii, Alaska, and Puerto Rico (simply enter your postal code in the "Shipping & Payments" section in the auction prior to check-out). Typically, USPS Priority Mail will cost the same across the USA. UPS Ground is always going to be more expensive for these states.
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We hope that answers some questions that you may have. If you have any problems with your order or shipment please send us a message before you leave feedback. If you give us a chance we will make it right for you.
Sincerely,
- tweaked_sports |
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