TXcessSurplus sells computers, notebooks, networking equipment, refurbished Dell computers, hard-to-find parts, and other name brand computer components at wholesale prices.

And you get a 14-Day, 100% Money-Back Guarantee on everything you buy from us (except on items sold "AS-IS").

So you'll have a hard time finding a better deal—on eBay—or anywhere else!

The bottom line is this: You're going to be completely happy with our products and our service—or we don't want your money—even if you simply decide our product isn't what you need!

We're experienced eBay PowerSellers with excellent feedback... which proves that we take care of our eBay customers every step along the way.

In fact, all our Gold Star stats may shock you.

Our success secret, if you want to call it that, is that we treat you like we want to be treated (with honesty and respect). And we'll keep you informed about your order, too.

You'll get at least 3 e-mails from us for every item you win; including a winning bidder notice, payment received, and shipping confirmation. You can even track your item after it ships.

And if you don't receive our e-mail notifications... go check your e-mail account. Your mailbox may be full or your *Spam* Filter may have blocked us.

No rude sellers here. No 'buyer beware' at TXcessSurplus!

And no worries either because you're completely covered with our 100% Money-Back Guarantee!

We've been in the computer surplus industry for over 9 years and have sold 1000's of products online.

We promise you'll get great products with wholesale prices... and we cover your assets with our own money-back guarantee.

Our warehouse is in Round Rock, TX, but it's really NOT OPEN to the public— because we only sell online, but if you are looking for large quantities... or if you want to pick up your eBay order, just call us and make arrangements to meet us. Our phone number is listed at the bottom of this page.

Please Note: There is no (OEM) original manufacturer's warranty offered or transfered on any products that we sell. That's why we personally offer our own 100% Money-Back Guarantee.

Every effort is made to describe each product as accurately as possible. We are surplus inventory re-seller's and may not have access to complete history of product.

The terms below are used to describe the item's condition.

• NEW: Product has never been used or installed and contains all original contents included from the manufacturer. Packaged in original OEM box. Box may be open. (See auction copy for complete details).



• NEW-OEM: Product has never been used. Product may be a NEW system pull. Product is received bulk from OEM and may not be in original box. Accessories may not be included (See auction copy for complete details).



• Like NEW: Product appears to have never been used or installed. May contain some or all original contents. May not be in original OEM packaging (See auction copy and photos for complete details).



• Excellent: Product is a fully functional system pull, customer refusal or surplus inventory. May show normal signs of use. (See auction copy and photos for complete details).



• Very Good: Product is a fully functional system pull or surplus inventory. Expect a couple of minor cosmetic blemishes (light scratches or scuff marks) from normal use. (See auction copy and photos for complete details).



• Good: Product is a fully functional system pull or surplus inventory. Expect several minor cosmetic blemishes (light scratches or scuff marks) from normal use. (See auction copy and photos for complete details).



• Dell Refurbished: Product has been tested and recertified by Authorized Dell service providers and is in NEW or like NEW condition.



• System Pull: Product is a system pull from retired capital or surplus inventory and has not been individually tested. 100% Satisfaction Guarantee. Includes 14-Day, non-DOA warranty.



• AS-IS: Product is usually not 100% functional and is being sold for parts or repair ONLY. AS-IS items are non-refundable and are not covered by any warranty or guarantee by TXcess Surplus.

NOTE: ALL products (except AS-IS items) includes a 14-Day, 100% Money-Back Guarantee from TXcess Surplus.

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• I won the bid. How can I pay?
  We accept PayPal, credit cards, money orders and checks (allow 7 days to clear). We also accept pre-approved PO's from accredited institutions. Some of our auctions require immediate PayPal payment!.
  
  
• I want a quick deal. How much will you take RIGHT NOW?
  We will take the highest bid—at the close of the auction! Sorry. We don't end auctions early.
  
  
• Is this item New, Refurbished or What?
  Please read the auction description of each item for complete details.
  
  
• Does this product include the (OEM) original manufacturer's warranty?
  No. The original manufacturer's warrany is NOT valid for any items you purchase from us. That's why our price is right... and why we offer our own 100% Money-Back Guarantee.
  
  
• I missed the bid. Do you have more of these?
  Everything we have available for auction is listed on eBay.
  
• I want more. Can you send me your complete list of products?
  Sorry. We DO NOT send our inventory list to anyone. But call us if you need large quantities.
  
  
• Does this item include everything I need?
  Please check each auction's photos and description for complete details. Photos may or may not show the actual item.
  
  
• I need it FAST! How quick can you ship?
  We usually ship within 1-2 business days after we receive payment. Your shipping methods can be upgraded for an additional fee, but we still CAN'T GUARANTEE that it will leave the warehouse in less than 48-hours. If you have a critical deadline—or need it now—PLEASE e-mail us before you bid!
  
  
• I live in Texas. Can I pick up there and do I have to pay Texas taxes?
  I'm sorry. Our warehouse is not open to the public. Texas winners must pay 8.25% sales tax or furnish a Texas Tax ID. We can't process or ship any Texas order until we receive sales tax (or receive a copy of your Texas Tax ID for our records).
  
  
• Where's my shipment? I think I have a problem!
  If you have any problems or concerns about your shipment, PLEASE call us right away!
  
  
• I bid on your auction... but I changed my mind.
  You can retract your bid BEFORE the auction closes or contact us to cancel it for you. If the auction closes and you are the winner, you WILL be responsible for paying.
  
  
• What's your "Buy It Now" price?
  If you don't see a "Buy It Now" button... there is no "Buy It Now" price.
  
  
• What if the item I won is not available or was listed in error?
  We reserve the right to upgrade an item for equal or better value in the event that it is not in stock. For items listed in error, we reserve the right to void all sales and refund in full any payments received on the item within 72 hours.
  
  
• Will you ship this item to a different address?
  If you pay by PayPal or a credit card... we will ONLY ship to "your Confirmed Address".
  

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We accept credit cards, PayPal, money orders and checks. We also process credit card payments via the phone or Fax.

PO's may be accepted from accredited institutions with pre-approval, but some items are exempt. Please call for PO approval and/or instructions before you bid. Our phone number is listed on your e-mail confirmation and also on your invoice.

But if you pay with PayPal or credit card we will ONLY SHIP to your "Confirmed Address". Sorry. NO EXCEPTIONS!

NOTE: Texas winner's must pay 8.25% sales tax or furnish a Texas Tax ID. We cannot process the order until we receive your Texas sales tax... or a copy of your Texas Tax ID for our records.

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If you pay with PayPal or credit card your item will be shipped to the confirmed account address only. All items over $250 require signature confirmation.

We use UPS for parcel delivery ship in the lower 48 States. We ship to Alaska and Hawaii via USPS Priority Mail. International shipments are sent via USPS Global Express Mail (EMS).

NOTE: If Flat Rate shipping charges are quoted in the auction, they are based on shipping in the contiguous U.S ONLY. Additional shipping charges may be required for shipment to Alaska and Hawaii. Please e-mail us to determine if additional charges are required for shipping your item to Alaska or Hawaii.

We do not ship to Afghanistan, Africa, Cuba, Iran, Iraq, Libya, North Korea, Sudan, or Syria. No exceptions.

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All of our products include a 14-Day, 100% Money-Back Guarantee (except on items sold "AS-IS").

If you decide you don't want your order, or if it is defective, just contact us for a Return Merchandise Authorization number (RMA).

The RMA requirements are:

• Call or send us an e-mail to get your RMA number... BEFORE you return any item. Items received without an RMA number will be returned to the sender.



• Then ship the product back to us within 14-days of your original delivery date (in the original shipping box if possible). Please write your RMA number on the outside of the shipping box.



• We'll issue your refund as soon as we confirm that the Serial Number of the item you returned matches our records.

Your refund monies will be issued in the same method you paid.

Special Note About "AS-IS" Products: AS-IS items are non-refundable and are not covered by any warranty or guarantee by TXcess Surplus because these items are usually not 100% functional. We sell AS-IS items for parts or repair ONLY.

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If you ever have any questions or problems with your order... all you have to do is e-mail me or call. Our phone number is located on your e-mail order confirmation... and it is also included on the invoice that is mailed with your product.

And unlike some eBay sellers, we really do try our best to answer all e-mails each day.

We want you to be very happy with our products—and our service—and come back and win with us again!

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