Phone: |
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Toll Free: 1-877-847-9297
Fax: 1(718)765 1560
For Emergency Call: 1-917-578-6456 |
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Address: |
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5801 2nd Ave.
Brooklyn, NY 11220 |
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Showroom Hours: |
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Monday – Friday: 9:00 A.M. – 8:00 P.M.
Saturday: 9:00 A.M. – 6:00 P.M. |
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Vendors: |
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Universal Home Style is committed to partnering with vendors of high integrity and dedication to the needs of our customers. If you are interested in future collaboration, please direct your correspondence to our purchasing department at 1(877) 847-9297. |
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Shipping: |
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We make every effort to ship your items as soon as possible. Usually shipments will be made within 3 to 5 business days (not including weekends) of payment received. Payments must be received within 5 days of auction close. As soon as we receive and verify the payment we will ship via FedEx.
Once the item arrives please make sure that everything is correct and if there are any problems please let us know immediately. The above shipping cost is for the 48 states. Shipping to Hawaii, Alaska or Canada, please e-mail for a quote. UHStyle@aol.com |
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Payment: |
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You will receive an email confirmation from Universal Home Style once your payment has been processed and another email when your item has shipped with the tracking information from Fedex. If you do not receive this information please call or email.
Please Note! When filling out your payment information please make sure to give us a current, working email address so that you receive our email notification. Spam blockers may hinder the receipt of automated email from us. |
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Specials & Limited Time Offers: |
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All sales, special offers, and limited time promotions are available for appointed time periods only. They cannot and will not be applied to sales closed before or after such time periods. |
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Sales Taxes: |
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Universal Home Style is not responsible for collecting or submitting sales or use taxes for any states other than the state of New York. The customer is responsible for making sure all required taxes are paid. Each state manages and dictates its own policies and requirements. All terms and conditions contained in this order agreement constitutes our agreement and binding commitment with you, governed by and construed in accordance with the laws of the state of New York and further subject to the rules of binding arbitration. |
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DHL, UPS, Federal Express: |
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Items shipped in this manner are typically delivered to your door and do not include in-home setup. If you are not home when your package arrives, the delivery service will leave a slip on your door detailing that company’s procedures for having your package re-delivered or picked up. UPS, Federal Express and DHL do not build "Ready to Assemble" furniture, hang mirrors or other items nor do they perform any un-packing of any kind. |
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How to return incorrect goods: |
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| 1. |
Contact our customer
service department and obtain an RMA (return
merchandise authorization) number. Our warehouse
will only be able to accept return packages
clearly marked with an RMA number. Our customer
service representative will arrange for a Fedex
call tag which schedules Fedex to come to your
home to pick up the subject
merchandise. |
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| 2. |
Pack and seal your
return security in its original packaging.
Clearly mark the RMA number on the outside of
the box. |
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Wait for Fedex to come
and pick up the
package. |
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| How to return unwanted goods: |
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All items returned to us as a change of mind/unwanted item must be shipped back to us within 7 days of receipt, at the customer’s expense. A return authorization must be issued by our returns department before any returns will be accepted.
A restocking fee will be assessed for these returns at a rate of 25% of the purchase price. Refunds are credited after subtracting the restocking fee. |
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Damaged Items: |
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Even though we use professional shippers and movers, accidents do occasionally happen. While we rarely experience this, if you do find a problem, we will make it right. Any damage or defect must be noted on your signed delivery slip. Any item received damaged during shipping will be replaced free of charge. We will file a claim for the damaged item and the carrier will schedule an appointment to inspect the item and retrieve it. Credits will be issued within 1 week of the original claim.
We must be notified of a customer’s intent to return an item, for any reason, within 7 days of the purchase or the transaction will be considered a final sale and non-returnable. |
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Credits to your charge card: |
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Credit card refunds will only be posted to the same credit card used to complete your original purchase. Please allow 2-3 weeks from the shipping date for your account to be credited. If you made your purchase by check or money order, your refund will arrive within 2-3 weeks of receipt of your returned merchandise. |
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Please Note: |
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For questions please call us toll-free at 1.877.UHS.WAYS (1.877.847.9297) and we'll try our best to help you. |
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Authorized Dealer: |
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Aquatic Whirlpools, Blanco, Danze, Delta, Duravit, Elkay, Fluerco, Franke, Grohe, Herbeau, Houzer, Hydro Systems, Erator Jacuzzi, Jaclo, Kindred, Kohler, KWC, LADA, MAAX, Moen, MTI, Myson, Neptune, Porcher, Robern, St.Thomas, TOTO. |
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