Video Planet For VHS and DVD

The care we use with our merchandise can only go as far as the post office, and unfortunately packages do occasionally suffer damages in transit. Insurance is optional but encouraged.
Our policy for the replacement of such items is as follows:

1. Send a quick email explaining the damage to sales@videoplanet.com

2. We will reply with instructions on retuning the product, the RA#, and the return address.

3. IMPORTANT - Use Media Mail service only for the return

4. When we receive the package back we will send out a replacement right away.

***NOTE*** Insurance must be puchased for replacement of damaged goods.

What if my DVD/VHS is defective?

Our merchandise is all factory sealed and direct from a distributor and as such we are unable to test for manufacturing defects before it is sent to you.

We do not sell bootlegs (illegal copies).

Our policy for the replacement of such items is the same as the damages return above.

Payment

Where do I send my Money Order?

For efficiency and accuracy in handling your order we prefer if you use the checkout to give and receive payment info, here is a link to the checkout for you: Checkout Here!. However, if this proves to be a problem, please contact us with your shipping info and we will email our address for you.

How much is Postage to Canada for my Money Order?

Postage is $.60 to Can from USA

Can I pay using Paypal directly?

For efficiency and accuracy in handling your order we prefer if you use the checkout link from our email to you or from the auction page or use this link: Checkout Here!.
If this proves to be a problem, direct paypal payments can be sent to:

sales@videoplanet.com

Please include accurate shipping info with your payment. Processing will take a little longer than through our checkout.

I used the checkout and chose Paypal, why is my order still pending payment?

You must use the link to paypal on the final page of the checkout to verify your payment. It is fully integrated and as soon as you verify your payment using the paypal link, the status of your order will be updated.

Checkout trouble

Why can I not access your checkout with the link?

This can be for a variety of reasons.

The site like any online site does occasionally have technical problems. The team at Auctionworks is very fast at repairing problems and the site will likely be available if you try again a little later.

It may take time for your purchase to picked up by the Auctionworks checkout. Your invoice will be available if you try again a little later.

The site has scheduled maintenance on Saturday mornings and is not available during this time.

If you have an old version of your internet browser there may be a compatibility problem - updating your browser should fix this problem.

Webtv or similar services are not always compatible with the auctionworks and you may not be able to use the checkout. If you find that it is a problem, please contact us with your shipping info and how you would like to pay via email.

Will I get feedback?

We always reciprocate feedback at the end of a transaction. This is a policy we have developed after much experience over many transactions. We want to be sure we leave opportunity for our buyers to approach us with any issues or problems up to the end of the transaction and that we have the opportunity to fix any problems that may occur between payment and receipt of the item. Our feedback is very important to us and we always try to have a positive end to every transaction.

Why didn't I get your winner email?

Online email service providers such as Hotmail, MSN, and AOL may filter out our emails if you have your Junk mail folders active or your filters set on higher security.

If you have a Junk/Bulk mail folder you may find our email there.

If you still find no email you can use the checkout link directly from the auction page you won.

Why haven't you replied to my emails?

We reply to all inquiries within 48hrs and usually sooner. If you are not receiving an answer from us please check in your bulk/junk folder as it may have been filtered, or check that your account has room to accept new emails.

Shipping

How long will shipping take?

We are in Canada and use Canada Post services for our shipping. The Canada Post standards for shipping to the US are 10-14 days to most destinations. The time varies based on geographical distance and we are in south western ontario in Canada.

Can I have faster shipping?

For faster shipping to the US, ExpressUSA service can be used. This shipping is guaranteed for 7 day delivery to US destinations. This service includes insurance.

Can I add shipping insurance?

Shipping insurance is also available on a per item basis, now available to add to your order when checking out.

Will you combine shipping charges?

We will be happy to adjust shipping charges for multiple items. Wait for all of your auctions to end and then use our checkout to have the shipping automatically adjusted. If you can not use the checkout please contact us with your shipping info and we will get back to you with a total.

What is NTSC?

There are 2 formats used for VHS video tapes - North America uses NTSC format ie. Canada and the US are the same. Europe and the UK use PAL format. The 2 formats are not interchangeable unless you have a vcr designed to play both formats.
All of our VHS items are NTSC format.
Most of our DVDs are Region 1.

What else do you sell on Ebay?

For a fast check of our items available for sale go here:

For Sale!

I hope I have answered your questions. Please feel free to contact us via email if I have not sales@videoplanet.com, emails are answered 9am - 7pm EST Mon-Sat. We will get to your email as quickly as we can and reply. Please do not email multiple times for the same reason - we will reply, Promise!


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