Thank you for your interest in Visiondecor, we are proud to offer you the best home decor shopping experience on the Internet!  Please take some time to read our policy section to address any questions or concerns you may have regarding our store.  We look to provide 100% satisfaction to all of our customers, so please send us an email if you have any questions regarding policy that is not addressed here.

Best Regards,

Visiondecor - Furniture Store - The internet's Source for Furnishings

Find more selections at our ebay listings (limited deals) or more here:

Please read our important eBay Sales Policy:

eBay Notices:

Contacting Customer Service

Your Privacy and Security

Paypal Payment Processing:

New Product Warranty

Color / Appearance / Price / Dimension Discrepancies

Damages, DOA, Unfulfilled Orders, & Cancellation

eBay Notices:

It is important to read our entire sales policy prior to bidding/purchasing on eBay. If you have any questions outside of this sales policy email us at ebay@visiondecor.com

Combined Shipping, and multiple quantity orders, are allowed, but ALL discounts will be given after the items have been received by the customer. No exceptions will be made. Please contact us at ebay@visiondecor.com for more information.

Shipping only to the lower 48 Continental States. We do not ship to PO Boxes or APO addresses.

Contacting Customer Service

We offer multiple levels of support to all of our customers. Please use the most convenient method to contact us, and we will be happy to help you! The following services are available for customer support:

• Email support: ebay@visiondecor.com Please allow up to two business days for an email response, not including weekends or holidays.
• Phone Support: 1-877-68DECOR (1-877-683-3267) Ext. 100. Phone Support is available Monday - Friday, from 10am to 5pm PST. Due to volume, your phone call will be answered in the order it was received.
• Live Chat: Live Chat service provides immediate help, free of charge. The office hours for Live Chat support are Monday - Friday, from 10am to 4pm PST. Due to volume, not all chat inquiries can be answered immediately. If you are unable to contact a Customer Service representative via Live Chat, we apologize and ask that you please try again.
• For Bold Chat, please click here.

Your Privacy and Security

Your privacy and security is very important to us. As an eBay Powerseller, we have made a commitment to meet the network's strict requirements regarding how we treat your information. Below, you will find specific details on how we keep your information private and secure.

Placing an Order:  When you choose to place an order with us, we will need some specific information like your full name, shipping address, billing address, billing information, and e-mail address. You do not need to enter any of this information until you are ready to order. Your shipping address is in no way stored upon entry, and we will have no record of it if you choose not to purchase. This information is used to make your shopping experience with us as smooth and pleasant as possible. We do not share this information with any party for any reason.

Security:  The security of your personal information is very important to us. In an effort to protect your personal information, we use Paypal to insure a Secure Sockets Layer (SSL) technology with 128 bit encryption. If your browser supports SSL (all newer browsers do), it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the Internet.

Some browser versions and some firewalls do not permit communication through secure servers. In that case, we suggest that you contact us regarding an order by emailing us at ebay@visiondecor.com

This site contains links to other related sites. Visiondecor is not responsible for the privacy practices, security, or content of any affiliated websites.

Newsletters sent by Visiondecor are internal only, and email addresses are not marketed to 3rd parties. We provide unsubscribe functionality for all newsletter or mailing lists.

Paypal Payment Processing:

Upon check out, please follow the payment instructions and insure that all payments are sent to ebay@visiondecor.com or merchant named 'visiondecor'. To expedite your payment, please make sure that you include all order information along with your payment to ensure that your payment has been received.

Once you place an order at Visiondecor, we begin processing your order immediately. Please note the following details regarding Payment Processing.

• Processing of your order will usually take about 1-2 business days, which allows time for your payment to clear and your package to be prepared for shipment. Occasionally, issues may arise and delay this. We will always inform customers about significant delays.
• Be sure to provide us with correct shipping and billing information to prevent delays during order processing.
• Remember to include a phone number so we are able to contact you if required for delivery arrangement.
• Paypal Checkout is 100% safe and secure!
• Please note that all negotiated discounts will be given after the order has been received by the customer.

New Product Warranty

• All items are sold as NEW
• All of our products carry a New Product Warranty that promises an item is new and in original condition upon arrival. This is a manufactures' warranty that covers against defects unrelated to shipping/handling damage. We can provide replacements or parts if a defect is reported within 7 days after receiving the item.
• If you are missing parts in your order, please let us know within 30 days of the ship-out date, and we will provide replacement parts for you, free of charge. If a part cannot be provided, we will gladly exchange your item for the same product, please review the return policy for additional information.
• While Visiondecor works to fulfill the New Product Warranty for our customers, the actual warranty is offered by the manufacturers of our items. Visiondecor acts as a mediator in the process of warrantee fulfillment, and cannot be held liable for the actual fulfillment of the warranties.
• Please note that new parts do not carry a new warranty, they are considered extensions of the original item warranty and are subject to the same time constraints regarding notification and fulfillment.
• Due to processing, warranty fulfillment may take many weeks to complete.

Shipping and Handling

Visiondecor has years of experience in the industry of bulky furniture shipping methods, and we put everything we've learned to use in order to minimize the chance of damage or delays.

To better serve you, customers may not choose the shipping methods, nor use third party accounts for shipping. We use FedEx, HomeDirectUSA, and USPS for the majority of our shipments.

Cancellations

• All orders can be cancelled prior to being assigned a tracking number. If an order has shipped already, and a tracking number has been assigned to it, a cancellation is subject to our standard 30 Day Return Policy.
• If you need to cancel an order, please contact us promptly by email, phone, or live chat. Be sure you reach one of our customer service associates so that your order will be cancelled immediately and not shipped.
• Do not assume that your request to cancel your order was received. Your order is not considered cancelled unless you have received confirmation from a Visiondecor Customer Service representative.
• If you decide to cancel your order, we will be filing for Non-paying bidder on eBay in order to receive our listing fee from eBay. Please review eBay's policy on Non-paying Bidder.

Damage on Arrival / Unfulfilled Orders

Our staff is well trained to offer assistance in the event of damages or other issues relating to your order. Damages, missing parts, or discrepancies must be reported within 7 days from the date that the item was received. We assume no responsibility for any problems reported after the 7 day period.

IMPORTANT: All returns must have the original packaging. Do not throw away the packaging until you have fully inspected and assembled the item. All items must be unassembled and re-packaged in the way it was received. All returns must be notified to our customer service within seven (7) days of receipt (verified by the tracking number given).

This will allow us to better process your returns, refunds, and/or damage claim requests. Failure to follow the above guidelines will cause a delay and lead up to the denial of return / damage claim requests. No exceptions will be made, and thank you for your cooperation.

• Please report a damaged item via email or one of our other preferred contact methods. For more information, check the customer service section.
• Damage resulting from shipping must be claimed upon receipt of the damaged item. If you found damages during delivery, please refuse the order so that the shipper can take the item back. Accepting a damaged item will delay the replacement/parts fulfillment process.
• For large orders with multiple pieces, please do not refuse shipment unless a majority of the pieces are damaged. For example, if one piece is damaged in a 4 piece set, please accept delivery and notify us of which piece is damaged within 7 days. We will ship a replacement.

Damage Documentation Process

1. Damages and other issues must be documented with written note (by email, standard mail, or fax). Phone contact is for information use only, we are not responsible for lost or missing voicemail and email claims. In addition, photo proof is required for any concealed damages that were not specified to the shipper upon receipt of the item.
2. Once a damaged / unfulfilled order is claimed, we will process fulfillment of the order by sending you replacement items or parts.
3. If a replacement is declined, and you would rather cancel your order, a 20% restocking fee is required on the original price of the item. Original shipping will be refunded.
   
   Our return shipping address:
   Vision Decor Furniture
   18430 San Jose Ave. Unit B
   City of Industry, CA 91748
   Fax: 626-820-1252

Color / Appearance / Price / Dimension Discrepancies

Visiondecor strives to provide the highest quality images and descriptions for our products. Although our Customer Service staff is highly trained in communicating proper color, dimension, and descriptive information regarding our products, their information may not always match the product perfectly.

• We are not responsible for image color/appearance variations due to monitor settings or slight measurement discrepancies. If precise colors, dimensions, or patterns are critical to your order, please contact us so that we may assist you in answering any questions you may have prior to ordering.
• We provide multiple ways of communication for our customers to contact us, but occasionally a mistake may be stated by our customer service team. Visiondecor is not responsible for the expressed opinions of our staff regarding item descriptions, pricing, policy errors, or other correspondence errors. Our live chat and phone service is for informational purposes only.
• For documentation of an agreement with Visiondecor, please ask for a written statement either by email or fax.

Disclaimer: Visiondecor strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, Visiondecor shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from Visiondecor are provided as resources to customers looking for additional information and/or professional opinion. Visiondecor does not assume responsibility for the claims and/or representations made on these or any other websites.

30 Day Return / Exchange Policy

All items may be returned for a refund or exchange within 30 days of the item being shipped from our warehouse (as determined by tracking #). Return shipping will be arranged by the buyer. To arrange for the return of your item, contact us here.

IMPORTANT: All returns must have the original packaging. All items must be unassembled and re-packaged in the way it was received. All returns must be notified to our customer service within seven (7) days of receipt (verified by the tracking number given).

This will allow us to better process your returns, refunds, and/or damage claim requests. Failure to follow the above guidelines will cause a delay and lead up to the denial of return / damage claim requests. No exceptions will be made, and thank you for your cooperation

• All returned items must be in original packaging, unassembled, undamaged, and in resalable condition. All hardware and parts must be included. Returned items are subject to inspection upon arrival, and any missing or damaged components will result in assessment and reduction of the final refund amount.
• If a refund is requested, the refund amount will be the original total less shipping charge, 20% restocking fee on the original item price, and any deductions resulting from return shipping damages or unreported defects. Refunds will be credited in 1 to 2 weeks from the date of arrival for the returned item.
• If an exchange is requested, the original item price less 20% restocking fee is credited toward the new order, and Visiondecor will cover for new shipping charges on the exchange item. Deductions from the credit total will be accounted for any damages resulting from return shipping or unreported defects.
• No returns are accepted after the 30 Day Return Policy period.

L&L Trading and Investments Inc. and Visiondecor are not liable for any property damages, injuries, or consequential damages resulting from the mishandling or misuse of our products.

Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Visiondecor and Customer shall be governed by the laws of the State of California, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Visiondecor and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of California, Los Angeles County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Visiondecor that is more than one year after the date of the applicable invoice.