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About Us
Wares Direct specializes in the sale of discount commercial products on the Internet. We cater to businesses of all sizes, institutions, non-profit organizations, and private consumers alike.
Why Choose Wares Direct?
" We put customer service BEFORE sales. We figure if we take good care of you, you'll come back. This takes care of our sales the right way!
" We always do our best to get you the best price possible. If you don't think you're getting the best price from us, let us know!
" When we make mistakes from time-to-time, we are not afraid to say so - - we step up to the plate to make it right. Our integrity is our biggest asset.
Our Pledge To You
Our mission is to make no promises that we cannot keep and to provide all of our customers with the best technology and support that will ensure a safe, private, world-class Internet shopping experience.
If you have a problem that you believe is not being addressed appropriately by our staff, please report this to our headquarters operations team immediately at hq@waresdirect.com.
We are here to serve you, and would like the opportunity to make sure that you are always satisfied.
"The money is not worth making if we have unhappy
customers and can't sleep at night. Let's always do
the right thing - - no matter what."
Diane Foster, CEO
Wares Direct, Inc.
Payment Options
Wares Direct accepts American Express, Discover, MasterCard, Visa, and PayPal. We also accept money orders, wire transfers, and cashier's checks in dollars drawn on a United States bank.
If mailing payment, please send to the following address:
Wares Direct, Inc.
2520 East Piedmont Road, Suite F411
Marietta, Georgia, 30062
Please make sure to always include your order number and item number on your payment remittance, along with complete contact and shipping information. Thank you.
Available Shipping Methods
Wares Direct has made a decision to only offer limited shipping options to our customers. Our reason for this is that we would rather meet or exceed your expectations, than make promises that we cannot keep.
Wares Direct uses the following shipping methods:
| |
Ships Within |
Time in Transit |
| UPS/FedEx: |
1-3 business days |
3-7 business days |
| Freight: |
1-5 business days** |
5-10 business days |
**Plus any special order lead time where applicable. Special order items will be designated on the product details page.Common carrier freight can be used for both commercial and residential sites with and without loading docks. However, if your purchase requires freight shipping, you must include your phone number in your order so that the freight company can arrange for the type of delivery and schedule a delivery time with you.
There are several things you need to be aware of when items are being shipped to you:
- Wares Direct cannot ship to a P.O. Box. Please make sure we are provided with a physical shipping address when placing and paying for your purchase.
- Wares Direct cannot ship to an APO address.
- Wares Direct does not ship USPS for insurance and tracking purposes.
- Ware Direct cannot ship a single order to multiple addresses. In these cases, you will need to place an individual order for each physical shipping address.
- Wares Direct ships only within the United States, its territories, and Canada.
- Since Wares Direct is providing its customers at EBAY with flat shipping rates, there may be instances where the shipping charged may not be enough for certain shipping locations such as Alaska, Hawaii, Canada, Puerto Rico, and other US territories. In these cases, our customer service team will contact you with the corrected shipping fees. At this time, only office products can be shipped to Canada and US territories.
Combine Shipping - Lower Fees
Please make sure that when you order more than one item from our store, that you request an invoice from us through your EBAY account. Once we receive your request, we will combine the shipping for the multiple items, reduce your shipping fees, and return you a final invoice for payment. We never want our customers to pay more than necessary for shipping.
Returns & Refunds Policy
TYPES OF RETURNS
There are two types of returns - - Regular Returns and Damaged Returns. Below is our specific policy for each of these types of returns:
Regular Returns
This type of return is for items that you have ordered in error, no longer need, or have changed your mind. Once the product is received back at our designated warehouse, you will receive a store credit coupon for your purchase, minus any shipping and handling fees that may apply. You will receive your store credit coupon as long as the following criteria are met:
- The item must be returned within 15 days of receipt.
- The item must be returned in it's original packaging.
- The item must be returned in the condition it was received.
Please note that you will be responsible for shipping charges back to our warehouse on this type of return and in some cases a restock fee of 25% may be applicable.
Damaged Product Returns
This type of return is for items that have arrived to you in a damaged or defective condition or the warehouse has sent you the wrong item (not the item on your order). These returns are eligible for a full monetary refund as long as the following criteria is met:
- You have completed a return request at our site within 3 business days of receipt of the product, including complete details of the damage or the error involved.
- The product is kept in it's original packaging.
Wares Direct cannot accept returns of certain items by law. Below is the listing of these items:
- Any item that is gas-powered or contains flammable liquids.
- Special Order Items such as furniture or equipment.
- Any product missing the serial number or UPC.
- Food Service Disposable items, such as plates, cups, napkins, drinks, food, etc.
Issuance of Refund or Store Credit Coupons You will be provided with your refund or store credit coupon once the following is completed: :
- Your item is received back at our designated warehouse.
- The item has been inspected and has met all return criteria above based on the type of return
In the case of damage or error return, once the product has been returned to our warehouse, the damage will be inspected or the error verified, and a refund will be made in full for the product, shipping and tax (if applicable). You will receive your refund in the manner with which you have paid (i.e., credit card, check, PayPal, etc.)
How to make a return
In the event you need to return a product to us, you must follow the instructions below in order to provide our team with the necessary information to process your return quickly:
- Click on ORDER MANAGEMENT at our site www.waresdirect.com.
- Enter your EMAIL ADDRESS and SHIPPING ZIP CODE to pull up your order history.
- Click on the order with which you have a product to return.
- Click on the checkbox next to the product you are returning and then Click on RETURN.
- A return request form will pop-up that you will need to complete. Please complete the form in it's entirety, including the quantity of the product you are returning, the type of return you are making, and complete details of why you are returning the product. In the event you are returning the product because of damage, you must give exact details as to the type and location of the damage to the product. You must also include your phone number in case we need to get in touch with you on this return request.
- Once you have completed the return request form, please Click on SUBMIT. You will receive an email confirmation of your return request.
- Once we process your return request, we will send you detailed instructions to complete your return.
Order Cancellations
If you made a purchase through eBay and want to cancel your order, you must apply for order cancellation through eBay first. Ebay then sends us the cancellation notice and refunds our commission. We are not at liberty to cancel orders unless ebay allows the cancellation first. This is a function of EBAY. In the case where you make a purchase through our site and subsequently change your mind before receipt, please call our offices immediately and we will try to stop the shipment from leaving our warehouse(s). We pride ourselves on fast shipping to our customers, so we are not always able to stop shipments in time when cancellations. We will do our best and let you know one way or the other.
- In the case where we cannot stop the shipment, you are welcome to return the product under our "Regular Return" policy.
- If we are able to stop the shipment, we will do so and refund your payment.
Backorders
In the event you pay for an item and it is not readily available. Wares Direct reserves the right to automatically backorder your purchase for a period not to exceed 30 days. If we cannot ship out your product in that timeframe, you will then be notified and refunded in full. You will be notified of this action via email backorder confirmation.
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Why Choose Wares Direct?
We put customer service BEFORE sales. We figure if we take good care of you, you'll come back. This takes care of our sales the right way!
We always do our best to get you the best price possible. If you don't think you're getting the best price from us, let us know!
When we make mistakes from time-to-time, we are not afraid to say so - - we step up to the plate to make it right. We may be a small company, but our integrity is our biggest asset.
Want to know if we live up to our commitments?
See what our customers have to say about us at our eBay Store. Our rating speaks for itself.
"The money is not worth making if we have unhappy customers and can't sleep at night. Let's always do the right thing - - no matter what."
Diane Foster, CEO
Wares Direct, Inc.
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