Hi my name is Wendell and I would like to welcome and thank you for checking out my eBay items for sale. 

Method of payments that are accepted: Money Orders, MoneyGram, Checks(Held until Cleared) and Paypal.

As always, a feedback will be posted after your package has been shipped.  I would appreciate it as well if you the buyer post a good feedback when you receive your item.  If ever reason you are not satisfied with your purchase, please send me an email first before leaving a negative feedback.  For sure we will work something out to make your purchase with me a good experience. 

Dont forget to add me to your "Favorite Seller" because I will keep on adding new eBay items in my auctions.

If you have any questions regarding my eBay items, please dont hesitate to send me an email.  Happy eBaying!

Wenwen-toys Customer Service and other Information Page

About us

Hi and welcome to wenwen-toys. We are your one source for low-priced value dog training shock collars, no-bark collars and other dog training items. We would like to assure you that we will give you excellent customer service in all of your purchases from our store.

Why buy from us?

• SUPER FAST SHIPMENT!  We ship most orders within 24 hours after receipt of payment.(except Saturday, Sunday and Holidays).
• BULLETPROOF PACKAGING!  All items are package well so you will receive the items in excellent condition.
• EXCELLENT COMMUNICATION!  We respond within 24 hours to questions about our product items, technical support, delivery status and shipping to other countries.
• FREE INSURANCE!  All items we sell has free insurance, so that means your back is covered if your order gets lost or gets damage in shipment.
• NO WORRIES REFUND POLICY!  If for some reason you receive a defective product because of manufacturing defects, you will receive an exchange or refund no questions ask!

Contact wenwen-toys

• E-mail is the best way to contact us. We check our email every day and return email as fast as we can. You should have a reply within one business day.
• E-mail us at wsia5012@yahoo.com.
• If you have a question about your order, please make sure your e-mail includes your name, phone number and order number.
• Call 1-916-873-3785.
• Phone hours are weekdays (Monday - Friday) from 12:00p.m. to 6:00 p.m. Pacific Time.  Leave a message if we cant answer a phone and we'll return your call ASAP.
  
  

100% Satisfaction Guarantee

• Your satisfaction is guaranteed!
• Return any unsatisfactory item within 7 days of the invoice date for credit to your account, exchanges, or adjustment.  
• Have questions? Need help? Email us or call 1-916-873-3785.
• We also accept orders to other countries but you must email us first for the correct shipping rate to your country.

Returns, Exchanges and Warranties

• We accept returns if you are not 100% satisfied with your order less actual shipping cost.  Items must be returned within 7 days from the date you receive your order.  
• All of our items for sale comes with a 30 day replacement warranty and 180 day manufacturers warranty.
• Refunds and exchanges will be process within 48 hours after we receive the item back in the mail.
• Please insured all returned items

Shipping policies

• We ship all orders the same or the next business day(Except Saturday, Sunday and Holidays)
• We use USPS First Class Mail and USPS Priority Mail.
• Shipping is FREE to anywhere in the US.