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Before making an
enquiry by email, please review our Frequently
Asked Questions section as we have found this
section deals with many queries raised by our
customers.
Payment
What methods of payment do you accept?
We only accept payment by PayPal,
Postage & Packaging
How do you pack the painting for delivery?
We will carefully roll your painting and place
it into a strong and secure mailing tube for
safe delivery.
How much will the delivery cost and how long
will it take?
Item will be shipped within 2-3 business
day upon receipt of payment.
Paintings will
be received within 14-16 business days.
We ship your painting anywhere in the world with
insured Airmail.
Our International Shipping fee is:18.99US$
This rate include the air shipping from our
artists original countries to our gallery; all
import taxes, duties, other shipping materials
costs and labor costs, processing your order,
locating your painting in our gigantic
inventory, and professionally packing your item
in a strong and secure mailing tube, And finally
the shipping from our gallery to your location.
Can I get the painting delivered to me more
quickly?
An Express Delivery Service is available with a
delivery speed of 4-7 business days. Please
contact us on winning the auction to use this
service.
Can I receive a discount for combined
shipping?
We do not combined shipping.
Refunds:
What happens if I am unhappy with the
painting I receive?
ABSOLUTELY NO QUESTIONS ASKED!
Please bid with total confidence.
Because we believe our paintings are so
outstanding, we are convinced you will be happy
with your purchase. If you are not 100%
satisfied for any reason, simply return it
within 7 days and we will replace it with same
value painting or give you full money back
including your shipping and handling charges!!
You only pay for the return postage,
All
shipment of returned goods must be
insured at the Buyers expense. The purchase
price will not be returned until the the goods
have arrived at the Sellers warehouse.
Please include your user
name and item number with any email requests.
Stretching &
Framing
Do the paintings come with a frame?
No, all the paintings you are bidding on are non
stretched canvas and unframed.
Do you offer a stretching and framing
service?
We do not offer a stretching and framing service
at this time.
Paintings
Can you give me any background information
about the artists?
Our commissioned artists are the most
experienced and most talented artists Painting
reproduction oil paintings on canvas for a
living. As we work with a large number of
artists and paintings we are unable to provide
you with further information about individual
artists.
Is this painting a hand-painted oil painting?
Each of our oil paintings are 100% oil on canvas
hand painted. We do not sell Print, Poster,
Canvas Transfer or machine made.
Is this an original painting?
We sell reproduction oil paintings (except our
original category)
which mean that although each painting is 100% hand
painted, the idea itself is not original.
Will I receive the same painting as the one
displayed in the auction?
Because we receive paintings in large quantities
from our artists, we often take one photograph
of each style and subject. If there is extreme
variation in the color, hue or subject of an
artwork, then we will photograph each individual
painting to show these differences. The painting
you will receive is virtually identical in every
respect of color, quality, hue, and subject
matter -- as pictured here. Be assured that you
will receive a very high quality and unique 100%
hand-painted work of art created 100% hand
painted by our artist from a blank canvas. Since
each painting we sell is hand-made by individual
artists, the painting you receive might have some
minor variations from the image shown here, but
will be otherwise identical. Remember, you can
always return any painting for a complete refund
if you are not satisfied
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