Cloud City Collectibles, Inc.

COMPANY INFORMATION: Cloud City Collectibles, Inc. * P.O. Box 292, Cochrane, WI 54622-0292 United States * Phone: (877) 851-2269 * Email: auctions@cloudcity.com * Web: www.cloudcity.com

QUESTIONS: Please direct all questions to auctions@cloudcity.com or call us at (877) 851-2269 between 10 AM and 5 PM Central Standard time Monday through Friday.

 

PAYMENT METHODS: We accept VISA, Mastercard, American Express, Discover, Cashier's Checks, Money Orders, and Wire Transfers for immediate shipment upon receipt of payment. Personal checks are welcome, but take 10 days to clear prior to item's shipment.

 

SHIPPING METHODS: U.P.S. Insured is our preferred shipping method. Domestic shipping prices are as follows and include the cost of new shipping materials: very small package (example - a loose action figure) = $6.00, small package (example - a small handheld game) = $7.00, medium package (example - an item which will fit in a square foot box, possibly a carded figure) = $8.00, moderate package (example - an item which will fit in approx. an 18" x 14" x 14" box) = $10.00, large package (example - an item requiring a box approx. 24" x 18" x 18") = $15.00-$25.00 depending on location.  UPS Bills based on dimensional weight. All items larger than the $15.00-$25.00 size will be billed on an individual basis based on actual shipping cost plus the actual cost of new packaging materials. All international shipments are through the U.S. Postal Service and are based on actual shipping costs (which may be estimated by weight prior to actual mailing), plus the actual cost of new packaging materials. Shipment via the U.S. Postal Service is available domestically upon request, but will be billed the same as U.P.S. due to the special trips involved to use this service.

 

RETURN POLICY:  All items come with a standard two week money-back guarantee. However, this guarantee does not include shipping costs and all items must be returned in the same condition as they were shipped.