Thank you for choosing zeus_group. By using our website/placing a bid on our auction, you agree to all the terms, policies and conditions of zeus_group.

Payment:

We only accept PayPal, (payment system supports Mastercard, Visa, Discover, American    Express and eCheck): www.paypal.com

Payment must be received within 7 days of auction closed, product availability is not guaranteed after 7 days/or order will be cancelled

Shipping and Handling:

-Buyers agree to pay fixed shipping and handling fees as stated in the product description. (Free S&H will be stated in description)

-Shipping/handling fee is non-refundable and non-negotiable.

-Shipping and handling fees do not include just the cost of shipment. There are additional costs such as additional packing materials, boxes, labels, labor and fuel charges. We do not utilize third party shipping account numbers.

-Simply do not bid/buy from our auctions if you do not agree with the shipping/handling fees, thanks.

-If the item was refused by the buyer for any reason, buyer is responsible for paying the shipping and handling fees again to resend the item; please make sure you provide a correct/valid physical mailing address.

-All products will be shipped within 2 business days after payment verified (usually less).

Will ship to regions:

We will ship to these countries only: USA, Canada, United Kingdom, Germany, France, Switzerland, Sweden, Denmark, Netherlands, Belgium, Ireland, Greece, Australia, New Zealand, Singapore, and Thailand. If your country is not listing on above, please feel free to contact us before you place a bid.

Normally, we will not ship to Mexico, Israel, Brazil, Spain, Portugal and Italy via standard postal service and the total order value is lower than US$25 or equivalent; because the package will always be delayed (one month) to arrive or lost. So we strongly recommend that you pay for the express shipping cost or just shop from others.

*We do not ship to APO and FPO Address.

Please make sure where you are located (your shipping address) and pay the correct amount of shipping and handling fees; the order will be delayed/cancelled if buyer paid insufficient shipping and handling fees.

*Please note that importing goods from another country, or another free trade area, mean that your national Customs authorities may charge you Import Duty and other additional related charges for example a Value Added Tax, a Purchase Tax, Customs clearance fees etc. Buyer, as the importer, is responsible for paying any such costs. We have not control over what buyer may be charged by his/her own national tax authorities and we are not responsible for compensating buyer for payment of any such costs. However, we will try our best to assist the buyer by providing the required documentations. If buyer does not know how much (if any) import tax might be liable to pay, please check with the local tax authorities BEFORE entering into a contract to purchase/bid.

(Due to variation of postal service in different region, some areas may take a little longer time.)

*Normally, it takes 6-12 working days to Australia and 8-14 working days to USA / Canada.

Also, it takes 8-16 working days to major cities of Europe and 12-20 working days to other remote cities.

If products are shipped to Italy or Eastern Europe, the delivery time may need more than a month.

Feedback:

Feedback will be left automatically after we receive your feedback. Please contact us before leaving a Negative feedback or Neutral feedback. We would try out best to help you solving the problem.

We can assure that your buying experience with me and our company will be a 5-Star Rating!!!

If there is any category you feel we have not earned the 5 star rating, we ask that you contact us prior to leaving feedback at the Support Email above. We value your opinion greatly, and will make every effort to earn your loyalty.

Contact us at: zeusgroup@ymail.com (we will reply any email messages within 1 business days; Business hours: Mon-Fri 9:00-18:00 pacific US time)

ZeusGroup Return policy:

In order to better serve and satisfy our customers, we spend enormous efforts on ensuring our product descriptions and order processing procedures are accurate, precise and informative.

If you still get confused, please ask any questions before placing an order.

All sales are final; and no exchange for customers who bided on the wrong items.  Please read all description carefully and ask any questions before placing your bid. Please inspect all of your items immediately upon arrival. We reserve the rights to determine if an item is defective and/or sent incorrectly. In order to file for a "defective" item, you MUST submit a digital photo and proof of professional installation along with your application. All buyers are responsible for return shipping fee.

-No returns will be accepted after 14 days of date of delivery

-Please contact us to get a RMA (Return Merchandise Authorization) number and report the reason for return BEFORE sending out your return/exchange. Products without a RMA number will not be accepted please write the RMA number on the returning package or drop a note inside (fill out a return claim form as below). It is important to declare your package as a "Product for Return" on the Customs Declaration Form, and also $1 as the commercial value

-Only defective product will be offered exchange or store credit; No returns will be accepted / No       refund or exchange will be issued on products that have been used, modified or painted in any way. Products returned and found not to be defective will be returned at buyer expense. If the returning package has been opened, and item return for a refund is not defective will be subject to a 15% restocking fee

-We reserve the right to refuse any returns for our reasons

-Buyer will be responsible for all shipping charges and insurance when returning items in any reason

-We will not be liable to customer for any damages beyond the amount of money that customer has actually paid us

-Please allow 10 to 15 business days after we receive the item to process your return

You can also check here in details for return procedure:

Here is an example for the return shipping label when you receive the package defective items will be replaced w/ an identical item upon return of the defective item. We will make a replacement or credit depending on our inventory.

Optional Insurance:

Here is the summary of different situations and the differences of purchasing the insurance or not;

*In any case, buyer has to pay return shipping cost and ship the item back firstly before we will process any return/exchange/refund request and procedure.

ZeusGroup Terms & Conditions:

All sales are final, items are sold on "As is" basis, no warranty coverage is expressed or implied unless otherwise stated in the product description.

Products (auto parts & accessories) selling in Zeus_Group are for auto trade shows, display/off-road vehicles only. Public road and highway uses are strictly restricted and prohibited. We are not responsible for any illegal issues that caused by the improper usage of our products in your country. Please be sure to verify with your country/local/state department if our products are allowed before placing your order.

Most products selling in Zeus_Group require professional installation. We do not provide any installation instructions and will not responsible for any installation difficulties and problems generated unless otherwise stated in the product description.

Products prices are subjected to change at any time without previous notice. It will not apply to your original order.

Product/website availability is an important part for our order processing procedure and your convenience. We spend enormous effort to ensure our website functions properly and the product availability maintains in high level. However, we cannot guarantee the availability of website and products that we are selling in certain circumstances.
When we can not complete your full order (some products you ordered may be temporarily out of stock), we will process and ship the products that are in stock.

Zeus_Group reserves the right to cancel your order at any time for any reason.

Privacy Policy: All the information you provide to Zeus_Group when you place an order; such as your name, email address, postal address and credit card details are strictly private and confidential. We may use your information to process and fulfill your order, or send you any special promotions. We will never disclose or sell your information to any third party without your written consent for any reason.

Zeus_Group reserves the right to change the terms and conditions without notice at any time for any reason

The text contents, pictures, graphics and designs of this website are owned by Zeus_Group. They are protected by applicable copyrights and several intellectual property rights. You are not allowed to use these materials without express written consent of Zeus_Group.

Contact Us

Product Information:

If you have any questions regarding our carried merchandise, such as warranty, or product description information, you may direct any of these inquiries to this email address: zeusgroup@ymail.com  

Return Merchandise Authorizations (RMA):

If you have any questions regarding our RMA procedures, requesting a Return Merchandise Authorization number, or have an inquiry regarding the status of an existing RMA, please direct your correspondence to: rma_zeusgroup@ymail.com

Claims:

If you have recently received damaged merchandise, or if a package is missing/lost en-route, please direct your correspondence to the below email address so that we may assist you with a resolution and get your needed merchandise: rma_zeusgroup@ymail.com 

General:
For all other general inquiries such as: payment information, ordering (including rush processing), and shipping; and/or needed assistance with a recently placed order, please direct your correspondence to our customer service email address: zeusgroup@ymail.com

We reply any email messages within 1 business days; Business hours: Mon-Fri 9:00-18:00 pacific US time