ZooAvenue specializes in the sale of quality boutique and department store brands, brand new with tags, first quality, most manufacturer-direct, with absolutely NO marked or cut tags or labels unless specifically noted in the listing.

Once we sell out of an item, we might not restock it, so please bid/buy now if you love something!

We do our best to describe our items accurately, so that you will receive the exact item you expected when you purchased it.

PAYMENT & CHECKOUT PROCESS

Payment is required within 7 days of item purchase/win.

We accept Paypal only! No exceptions.

We ship to confirmed addresses only.

After winning an auction or completing a Buy It Now purchase, you have two check-out options:

Pay Now: to immediately proceed with the checkout and payment process with Paypal. You will be able to complete your payment and finalize your purchase without waiting for an email confirmation from eBay. If you are purchasing multiple items, you may adjust the total in accordance with our shipping discounts, or you may wait for an adjusted invoice from us.

Continue shopping with Zoo Avenue: If you do not choose to check out immediately, you will be notified by eBay via e-mail that you are the winning bidder. We will automatically send you an e-mail invoice shortly following auction closing/store purchase. Our invoice will contain a link to Paypal's secure checkout system, where you will be able to quickly and conveniently pay for your purchase.

MULTIPLE Items WON must be paid for together to qualify for the combined shipping discount.

If payment is not received within 7 days, your order will be automatically canceled. We file non-payment with eBay so that we may recoup our final value fees for the unpaid item, which may result in a strike against your account.

SHIPPING & COMBINED SHIPPING INFORMATION

Payments are processed in the order in which they are received in our shipping department, most often the day after payment clears. Shipping occurs Monday through Saturday excluding all holidays. Frequently, your shipment will go out the day after your payment is received, but will always be processed within 2 business days. We will contact you immediately if we are backordered on any items.

You will receive tracking information via email when your item is shipped.

Shipping methods used:

United States:
UPS Ground, USPS First Class, Parcel Post or Priority Mail or USPS Express Mail, all with delivery confirmation. Priority Mail is normally delivered within 2-3 mailing days, and Express Mail is guaranteed no later than 3:00 PM on the second mailing day, although many items do arrive overnight. If shipping to an APO box, please allow one extra mailing day.

Canada:
USPS Priority or Express Mail with delivery confirmation. Priority and Express Mail shipments take 2-12 days, but we cannot guarantee that it will clear customs within that time frame.

International:
USPS Priority or Global Express Mail with delivery confirmation. Priority and Global Express Mail shipments take 2-12 days, but we cannot guarantee that it will clear customs within that time frame.

Shipping costs and methods are non-negotiable. Please do not ask us to ship using a different method or at a reduced rate.

COMBINED SHIPPING
We combine shipping whenever possible! Our items ship from vaious parts of the country, so we combine shipping when the items being ourchased are shipping from the same location. Please email us if you have a question about it. Please DO NOT check out until all auctions on which you are bidding have ended. Once you use our checkout process to pay, your order is automatically delivered to our shipping department for processing, and combined shipping rates on additional items will not apply. Please do not, however, wait more than 7 days to pay for any order, as this will result in your order being canceled, your item relisted, and our system automatically filing for non-payment with ebay so we may recoup our final value fees.

RETURNS
We have an unconditional return policy for most of our NON-ORGANIC items. Please see exclusions, below. Please contact us if you need to return an organic item, as we will need to contact the manufacturer.

Returns require an authorization number (RMA). Please email us to acquire your RMA. We require this so that we can properly credit your account upon return of the item and provide you with our address for returns.

Item(s) must be returned within five (5) business days of receipt.

Item(s) must still have all original tags on it, and be in new, unworn condition.

We will refund your winning bid/purchase amount. We do not refund shipping costs. Of course, in the rare circumstance where we make a shipping mistake, you will be entitled to a refund of your entire transaction amount.

We cannot honor requests for substitutes of any kind.

Exclusions: birthday dresses & outfits, hair accessories, shoes, costumes & dress-up items, pageant dresses, special occasion clothing, holiday clothing, and clearance items are all final sales. Please contact us if you need to return an organic item, as we will need to contact the manufacturer to see if they will allow the return. We do not make exceptions to this policy, so please check sizes and ask us about any items of which you are uncertain before bidding/buying.

FEEDBACK
We wait to leave feedback until we receive it from our customers, so we can be certain our customers are satisfied with their purchase. There is no need to email us with a request to leave feedback, as we respond to 100% of those received.

If there is a problem with your order, please contact us so we can have the opportunity to resolve the situation with you, and PRIOR to leaving feedback. Your satisfaction is important to us!

GENERAL INFORMATION
If you cannot find answers to your questions here, please feel free to e-mail us. Please be sure to reference the eBay auction number that you are bidding on with all correspondence.

If you have questions about items that we carry, or do not see what you are specifically looking for, we recommend using our search utility to search our entire inventory. Auction listings will contain all of the information that we have available for any given product. If you do not see it listed on eBay or on our website, we MAY still have it and can create a listing for you.

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