At ZoZo Music, we are committed to providing our customers with the highest level of service and value! We stand behind the products we sell and we offer an excellent return policy to ensure your satisfaction! Our #1 priority is to make sure that every customer is a satisfied customer. We believe that todays satisfied customer is tommorrows loyal patron. That's why we offer a "No hassle", "No Questions asked" 30 day return policy (14 days for used items).

1. If for any reason you are not 100% satisfied with your purchase, you may return it within 30 days of the shipping date for a complete refund of the merchandise price, no questions asked (14 days for used items)!
2. We will also allow an in-house credit, or exchange for another product, if you prefer.
3. All returns must be received in the complete and original packaging with all included accessories and complete documentation (Owner's Manual, blank warranty card, quick start guides, etc.).
4. Returned merchandise must be returned in it's original condition with no signs of wear, use or abuse. In the event that the product is not in the exact same condition as you received it, you may be subject to a minimum 15% restocking fee.
5. Shipping and handling charges are non-refundable. If your purchase was eligible for Free Shipping, the original shipping cost incurred by ZoZo Music for the delivery of your merchandise, will be deducted from your credit or refund.
6. Return shipping will be at the customer's expense.
7. A Return Authorization number is required for all returns. Please contact us to obtain an RA number and complete instructions before returning any items. Returned merchandise received without an RA number may be refused and sent back without notice.
8. No returns past 30 days (14 days for used items)

What is a factory 2nd?
An instrument can be a factory 2nd for any number of reasons. It could be as minor as being a slightly different color than the factory wanted. We stay away from instruments with ANY major defect! The majority of our factory 2nd instruments have NO visible defects or blemishes and appear to be in perfect condition! Every instrument is thoroughly inspected a number of times to ensure you get exactly what is described.

Does the instrument have any blemishes, defects, scratches, imperfections, etc.?
A. All major defects or imperfections are mentioned in the description. Very minor imperfections or blemishes are to be expected when purchasing a "2nd" or used instrument. Many have very minor, tiny scratches or scuff marks. We apologize if a minor one was not mentioned. We try our best to have detailed, accurate descriptions to ensure you know exactly what you're getting. If the item is being sold as used, it will have a used stamp or 2nd stamp on the back of the headstock.

Do you sell any other items?
Yes, we also sell Gig Bags, hardshell cases, Feather weight cases, an assortment of amps and other small accessories! We don't usually carry in stock but are able to get ANY other instruments such as Flutes, Saxophones, Trumpets, Clarinets, Drums, Pro-Audio equipment, DJ Equipment, etc., etc., etc.! Just let us know what else you need and we'll be happy to order it for you and list it as an eBay auction item!

Are the pictures seen in the Ebay ad of the exact item being sold?
Yes, you will receive exactly what is pictured. We painstakingly shoot photos of every item we list and generally, do NOT use stock photos. However, on new instruments that we carry in stock on a regular basis, we do use stock photos .

Do factory 2nd instruments and used instruments carry a warranty?
No, 2nds and used instruments do not carry any warranty. We do guarantee the instrument to be as described or your money back.

Do new instruments and accessories carry a warranty?
Yes, new instruments and accessories do carry a FULL manufactures' warranty. We are an Authorized Dealer for all new instruments we sell.

Does the instrument come with a case or any other accessories?
No, the instrument does NOT come with a case or any other accessories unless otherwise noted in the description.

If paid via PayPal or a credit card, will you ship to a "Gift" address?
No, if paid via PayPal, Bidpay or a credit card, we can only ship to the CONFIRMED address. This being the same address the credit card statement goes to. We can not ship to a "Gift" address or any address other than the CONFIRMED address.